Server
Resume:
MARIEL ISSA PAJELA-
ERICKSON
*********@*****.*** 682-***-**** ADDISON, TX 75001
With almost a decade in hotel management and restaurant operations, I've excelled in luxury hospitality, combining expertise in marketing, guest services, and operational leadership. Starting in culinary roles, I transitioned to hotel operations, optimizing strategies for prestigious establishments. My strengths lie in delivering exceptional guest experiences and driving financial success through innovative marketing and personalize approaches.
• Project Management
• Adaptability
• Strategic Planning
• Market Research
• Training and Development
• Cross-functional Collaboration
• Conflict Resolution
• Client Relationship Management
Jan 2023 - Oct 2023
Consultant Manager (Part-Time)
Triumphs Espresso And Whiskey -
Dallas, Texas
Boosted client revenue by identifying opportunities for cost reduction and operational improvements
•
Developed successful marketing campaigns for
promotional events, driving increased foot traffic to the restaurant
•
Streamlined communication between kitchen staff,
servers, and management to improve overall team
cohesion
•
Assisted in recruitment efforts by developing job
descriptions, interviewing candidates, and evaluating potential hires for fit within the organization''s culture
•
Facilitated employee training sessions on topics such as food safety, customer service techniques, and conflict resolution strategies
•
Apr 2022 - Apr 2023
F&B J1 Program
Hotel Vin, Autograph Collection -
Grapevine, Texas
Assisting in planning and supervising the service of food and beverage items for each event
•
Implementing complete knowledge of all departmental policies and service procedures
•
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Performing daily walk-throughs to ensure compliance with the hotel's operating standards
•
Assisting with P&L meetings, weekly scheduling, trainings, inventories, and daily incident reports
•
Jun 2019 - Dec 2020
F&B Service Leader
Shangri-la at The Fort, BGC -
Manila, Philippines
• Officer in charge in absence of Manager
Assisted in developing marketing strategies/concepts including social media marketing
•
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
•
Trained new and existing servers/bartenders on wine pairings and cocktail construction
•
Jun 2018 - Jun 2019
Beverage Server/Bartender
Shangri-la at The Fort, BGC -
Manila, Philippines
Developed rapport with regular customers, fostering loyalty and repeat business
•
Implemented effective time-management strategies to minimize wait times for guests during busy periods
•
Increased sales significantly by upselling higher-end products to customers
•
• Created alternate beverage concepts and menus
• Oversaw monthly inventories and orders
Jun 2017 - May 2018
Barista Manager
Need Coffee & Clean Beach -
Manila, Philippines
Elevated overall store atmosphere with attention to detail in visual merchandising displays that showcased featured products effectively
•
Handled and resolved customer issues and complaints with professionalism and tact to drive customer
satisfaction and repeat business
•
Collaborated with cafe management to design and
implement promotional strategies for cafe items
•
Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing
•
Jun 2016 - Feb 2017
Server and Cook
Alpenhoff Lodge - Jackson Hole,
Wyoming
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
•
Addressed customer complaints or concerns
professionally, ensuring swift resolution and maintaining positive relationships
•
Maximized table turnover rate by efficiently managing reservations and seating arrangements
•
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
•
Jun 2015 - May 2016
Culinary Intern
Worked closely with the executive and sous chef in perfecting new menu items and daily specials
•
Four Seasons Resorts & Residences
- Jackson, Wyoming
Developed organizational skills through managing
multiple tasks simultaneously while adhering to strict deadlines
•
Contributed to a positive team environment by
collaborating with fellow interns on group projects, menu, and event planning
•
Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of our executive and sous chefs
•
Bachelor of Science in Hotel, Restaurant, And Institution Management DE LA SALLE- College of St. Benilde
Dulaang Filipino Student Artist
• OCA Scholarship Recipient
I began working in the hotel industry while in university as a hospitality student who majored in culinary arts. I've gained tremendous knowledge and skill while working for upscale luxury hotels in the Philippines and the US by being exposed first-hand to food and beverage positions. It is my ultimate goal to attain the position of Food and Beverage Director in an international luxury hotel and to be able to mentor the next generation of hoteliers. Shangri-La Care 1- Shangri-La Hospitality
Shangri-La Care 2- Delighting &
Engaging Guests
Shangri-La Care 3- Taking Ownership
Shangri-La Care 4- Handing Complaints
& Recovery
(Training & certificates upon request)
Michael Goralski, Executive Chef/Four Seasons, *******.********@***********.***, +1-602-***-****
•
Alexandre Renoue, Beverage Manager/Four Seasons, *********.******@***********.***,
•
Dicky Hartono, Beverage Manager/Shangri-la at the Fort, *****.*******@*******.***, +6-681-***-****
•
• Dumar Guzman, Restaurant Manager/Hotel Vin, *******@********.***, +1-789-***-****
• Sussanah Olide, Triumphs Espresso & Whiskey, *************@*****.***, +1-469-***-**** EDUCATION
PERSONAL BACKGROUND
WORK CERTIFICATES
REFERENCES
Contact this candidate