M

Callie

McCarter

865-***-****

suicidalwildgirl1@yaho

o.com

Knoxville, TN 37920

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. SKILLS

Team Supervision

Staff Management

Data Entry

Contract Administration

Office Management

Customer Service

EXPERIENCE

Office Manager

Knoxville, TN

USA Security LLC/ Apr 2008 to Current

Administered payroll and maintained proper documentation of employee personnel. Recruited and trained new employees to meet job requirements. Ensured compliance with applicable laws regarding employment practices. Assigned work and monitored performance of project personnel. Processed payroll accurately ensuring all employees were paid on time. Implemented and maintained company protocols to facilitate smooth daily activities. Resolved customer inquiries and complaints requiring management-level escalation. Delegated work to staff, setting priorities and goals. Front End Self Check Out

Knoxville, TN

Walmart/ Sep 2021 to Dec 2023

Promoted store cards and special programs and helped customers complete paperwork.

Computed purchases and received and processed cash or credit payment. Adhered to safety standards while stocking shelves or unloading delivery trucks. Bagged or packaged purchases and wrapped gifts.

Stocked shelves with merchandise and kept them organized. Greeted customers to determine wants or needs.

Cleaned shelves, counters and tables to maintain organized store. Verified that all coupons were valid before accepting them as payment for purchases. Replenished supplies such as paper bags, tissue paper, receipt rolls, when necessary. Answered customer questions about products, prices, availability, product uses, and credit terms.

Processed customer orders accurately according to store policies and procedures. Resolved customer complaints in a courteous manner. Provided price checks for customers when requested. Answered store and merchandise questions and led customers to wanted items. Handled customer problems with knowledgeable, speedy, and friendly service. Checked ID's when selling age-restricted items like alcohol or tobacco products. Greeted customers and provided customer service.

Handled returns and exchanges efficiently and professionally. Watched for and recognized security risks and thefts to prevent or handle situations. Maintained cleanliness of work area, including checkout counter, shelves, and storage areas.

Cashier

Sevierville, TN

Dollar General Market/ Apr 2021 to Nov 2021

Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Discounted purchases by scanning and redeeming coupons. Offered customers carry-out service at completion of transaction. Welcomed customers, offering assistance to help find store items. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.

Issued receipts, refunds, credits or change due to customers. Processed sales transactions to prevent long customer wait times. Scanned merchandise using point-of-sale system for accurate purchase totals. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Scanned items and checked pricing on cash register for accuracy. Performed other duties as assigned by management.

Janitor

Knoxville, TN

UT Hospital/ Aug 1991 to Jun 1994

EDUCATION AND TRAINING

High School Diploma

South Young High School May 1991

Knoxville, TN

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