SHAY MARTIN

Salesforce Administrator

EXPERIENCE

Someone Who Cares RVA Jan 2022– Present

• Handled organization setup including domain,

branding, user setup, & security features.

• Researched, tested, and integrated new tools.

• Proficient with data import/export along with data accuracy and cleansing cycles.

• Streamlined sales, marketing, and service cloud.

• Daily management of users, troubleshooting, and

problem-solving.

Department of Professional & Occupational Regulations – Richmond, VA Feb 2010 – 2017

• Assisted 100+ applicants daily as a high-volume

call center specialist.

• Utilized software for data analysis, integration, and organization.

• Created and managed licensing correspondence

filing systems.

Self-employed – Richmond, VA March 2017 – Jan 2022 CONTACT

804-***-****

ad20cx@r.postjobfree.com

Richmond, VA

shaymartin

PROFILE

Salesforce Certified Professional with an extensive background in sales, marketing, and customer

service. As a hands-on experienced administrator,

she loves being a part of a team and providing her coworkers with what they need to develop

relationships that help an organization thrive.

EDUCATION

Salesforce Trailhead

Reynolds College, Richmond, VA 2014

KEY SKILLS ADDITIONAL SKILLS

Sales & Service Cloud Communication

Security Management Project Management

Data Analysis Problem-Solving

WGRQ & WGRX Radio – Fredericksburg, VA 2003–2005 Salesforce Administrator

Licensing Specialist

Certified Health Consultant

Sales & Marketing Representative

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