SARAH P. HARMON

*** *** **** **, ** Apt 10-404-***-****

Marietta, GA 30060 ad20cj@r.postjobfree.com

SUMMARY

A quality driven Administrative Professional with experience in Data Entry, Accounts Payable, Retail Sales, Customer Service and HR Supervision. Recognized for efficiency, quality and accuracy rate in Data Entry. Demonstrates a high level of professionalism and excellent Customer Service skills while producing results that exceed company goals in both productivity and accuracy, and for adapting to new challenges. A self motivated individual who has consistently demonstrated skills in teamwork, coaching and training. Expertise includes:

● Microsoft Word & Excel

● Time Management

● Office Administration

● Process Improvement

● Training & Coaching

● TSYS Account Management

PROFESSIONAL EXPERIENCE

ATLANTA BREAD COMPANY Smyrna, Ga. 2019

Atlanta Bread Company

07/2019

Catering Assistant

Delivery all over Metro-Atlanta, set-up breakfast or lunch buffet Style. Deliver to Hospitals, Medical Buildings, Corporations, Office Buildings, Testing sites.

ALORICA Kennesaw, GA

03/2017-05/2018

Alorica is an out Source company-contract with Verizon Wireless Company. As Customer Service Rep. I Assisted Customer with their account such as billing, account analysis for correct calling plans, and also credit check for setting up new accounts, etc.

Carrie Steel-Pitts Home-Atlanta, GA

10/2015-02/2016

Carrie Steele-Pitts Home is a foster home for children ages 12 – 21. My position is Direct Care for girls ages 17 – 21, (IPL), Independent Living. Preparing young ladies to go out into the world on their own. 3 of the girls in my direct care are in college and 2 are in last year of high school. I stay on campus 3 to 5 days a week. Duties also include the normal duties of Parenting, dentist, after school activities, emergency doctor appointments, prom shopping, etc.

ALORICA Kennesaw, GA

10/2010-05/2014

Alorica is a leading call center solutions provider with proven expertise in customer contact solutions and business processing outsourcing. Significant projects include: Assisting Customer with their account such as billing, account analysis for correct calling plans, and also credit check for setting up new accounts, etc. SARAH P. HARMON

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Federal LongTerm Care Project

10/2009-09/2010

Educated Federal employees on their individual long term care options, answered client questions, updated personal information and referred escalated concerns and billing questions to the insurance provider.

● Consistently handled customer concerns and provided information that frequently influenced employees to continue their coverage and retained premiums for the provider.

● Working on the CENSOR PROJECT taking inbound and outbound calls to complete cases. J. P. MORGAN/CHASE BANK, Kennesaw, GA

09/2004-06/2009

Escalated Customer Service Representative

Responsible for processing customer’s refunds on any amount left on account after 30 days up to $2000. Responded to Equifax, TRW and Trans Union on the request of customers to verify the accuracy of their accounts. Handled customer account adjustments, activated new accounts and presented/sold additional services.

● Handled escalated calls for customer service on payment problems by identifying legitimate hardships and making appropriate adjustments, avoiding financial losses and retaining active customers.

● Provided card activation services, communicated additional insurance products and sold credit protection plans which improved customer satisfaction and generated additional revenue.

● Received a Customer Service Award for developing strong customer relationships and providing exceptional service while achieving the highest supplemental sales revenue in the department. BARTON PROTECTIVE SERVICES, Atlanta, GA 05/2003-08/2004 Security Officer

Receptionist-Customer Service, responsible for monitoring multiple security cameras, protection of property and assets, traffic flow co-ordination and risk assessment. SEARS, Atlanta, GA 09/2001-04/2002

Assistant Human Resource Trainer/Sales Associate Supervisor Conducted prescreening and testing for all new applicants, administered orientation and basic register training for new hires. Entered New Hire information into the system and processed payroll. Selected for promotion to Sales Associate Supervisor for 20 employees after only 3 months.

● Conducted group and individual training for new hires focusing on rules, procedures and cash handling processes, providing motivated and proficient sales associates, reducing customer complaints and improving department sales.

GENERAL COLOGNE REINSURANCE CORPORATION, Stamford CT 09/1986-06/2001 Data Entry Operator

Processed payments to major insurance companies to pay for damages produced by large hurricanes, storms and disasters. Administered the payments to American Express for employee expense accounts and assisted in the hiring and training of new employees.

SARAH P. HARMON

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● During a period of employee turnover; interviewed, hired and trained contact workers to ensure that all monthly deadlines were met and all assigned tasks were completed. This required extensive overtime and extra effort.

EDUCATION

Business Courses, Sacred Heart University, Trumbull CT Data Entry and Admin Certificate, Westchester Business School, White Plains NY High School Diploma, White Plains H.S., White Plains, N.Y.

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