Sammy Tran Long Beach, CA 562-***-**** ad20c1@r.postjobfree.com

SUMMARY

Versatile, dedicated professional with a proven track record of creating exceptional experiences in the hospitality industry.

Skilled in developing a strong rapport with customers by determining their needs and interests to provide an exceptional, memorable, and personal customer/guest experience.

Possess a strong ability to connect with diverse individuals, anticipate their needs, and foster positive relationships.

I now seek to leverage my acquired interpersonal skills, adaptability and passion for customer satisfaction to excel in a client engagement role.

HIGHLIGHTS

Communication, problem-solving, customer-centric approach to contribute to a dynamic team and enhance client interactions in all settings.

Client-centric focus HIPPA knowledge Management/training

Customer engagement Microsoft proficient Data entry

Personalized customer service Staff Development Bilingual: Vietnamese

CURRENT Experience

LEAD BARTENDER

La Traviata Restaurant March 2008 – Present Long Beach, CA

Improve and provide customer engagement and repeat business with exceptional service.

• Catered to guests’ needs with custom craft cocktails and suggest/provide proper pairings

• Ordered/maintained bar inventory of wine, and spirits, to ensure the high-quality standards

• Created a unique drink menu for special events and seasonal promotions

• Maintained a clean and well-stocked bar to meet Alcohol Beverage Control (ABC) standards

• Reconciled cash drawer at the end of each shift

Previous Experience

Cashier/customer service

Costco Wholesale August 2021 – February 2022 Lakewood, CA

• Provided superior retail guest service

• Reconciled cash drawer at the end of each shift

Insurance verification and billing

Dr. Bloch Wellness Sports Medicine September 2020 – August 2021 Long Beach, CA

• Maintained confidential patient files according to HIPPA requirements

• Transcribed patient evaluations into ICD-10 codes for proper billing

• Created and maintained a bi-weekly payroll tracker for over 50 people

• ICD-10 code entry into insurance billing systems

EDUCATION

BS is Psychology: CSULB, Long Beach, CA

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