Selma Hovsepian

Tujunga, CA 818-***-**** ad20bt@r.postjobfree.com www.linkedin.com/in/selmahovsepian2018/

Accomplished District Level Leader with 7 years of experience and Operations Leadership with three years of experience by driving sales, profits, and employee performance in large, retail organizations with a national presence and Amazon Logistics. Proven track record leading teams to outperform goals and meet financial and customer satisfaction objectives. Conduct gap analysis and monitor key performance indicators and metrics to identify areas for improvement and growth. Language fluencies include English, Armenian, and Persian (beginner).

Professional Experience

Amazon Logistics Simi Valley, CA

Operations Manager (ORAM) August 2020 - May 2023

●Ensured on-time delivery of up to 30,000 packages on a daily basis and 42,000 during peak season by leading fleet management of 100 vehicles according to Amazon’s policies and procedures.

●Maintained a package return rate of less than 4,100 which outperformed Amazon standards and expectations, beating out key competitors.

●Boosted customer satisfaction through analysis of issues and concerts before escalation.

●Instituted initiatives to train, coach, and mentor team members on Amazon’s policies and protocols which led to an increase in employee performance and retention by 16.7%.

●Implemented employee personal development plans including professional development which led to promotions to management positions for one employee.

●Managed quality assurance and reduced package return rate by performing regular audits of processes and reviewing metrics for workflow compliance.

Career Break, Glendale, CA December 2013- December 2018

One of multiple people laid off due to a change in company strategy.

A pause to focus on full-time caregiving.

Consistently received performance reviews from leadership and parted on good terms.

Goodwill Retail Services Los Angeles, CA

District Manager June 2006 - December 2013

●Delivered $18.3+M in annual sales across 10 stores through oversight and management of 200 staff members. As non-profit organization, stores did not conduct annual inventory.

●Achieved District Manager of the month for 3 consecutive months and nomination for District Manager of the Year.

●Elevated sales 4% - 8%+ YoY by analyzing key performance indicators, uncovering gaps in performance, and leading change initiatives to resolve roadblocks to revenue growth.

●Maintained production processes and merchandising techniques that increased store sales.

●Concentrated on customer service improvement and implementation.

●Developed high-performing and effective management teams through performance reviews, and values such as collaboration, respect, confidence in leadership, and teamwork.

Core Competencies

Data Analysis, Strategic Planning, P&L, MS Suite, Merchandising, Inventory Management, Logistics, Business Acumen

Education & Certifications

Master of Business Administration, Pepperdine, Graziadio School of Business and Management

Bachelor of Arts, Political Science, California State University

Certificate of completions for Excel, MS Word, Power Point, GCC, 2016