DEREK CARTER

ROME, NY ***** H: 680-***-**** C: 315-***-**** ad20bo@r.postjobfree.com

Summary of Qualifications

United States Air Force Veteran; Honorably Discharged

• Installed, upgraded, and tested vendor-based desktop related software and quantity discounts, worked to insure vendor and client data security.

• Installed computing devices and related software including operating systems, standard software and vendor software according to documented procedures.

• Desktop and laptop models upgrade installation of hardware & software, MS Office environments and maintenance of deferent makes of PCs and Printer

• Format, partition, backup and recovery of hard drive and operating systems Understanding of inter-networking technologies and protocols.

• Provided on-call software assistance to vendor for quick and efficient resolutions to all issues.

• Provided computer system support for both staff and customers.

• Ran regular checks, tests, and tracking procedures to prevent or identify problems.

• Performed routine maintenance on all user accounts, data files, etc.

• Install software utilities for computing device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on computing devices.

• Provide expert support for multi-site computers and peripheral equipment. Work Experience

IT Administrator Oct. 2022-May 2023

MID-STATE RACEWAY INC VERNON, NY • Installed, configured, and maintained organizational local area network (LAN), wide area network (WAN), 'data communications network, operating systems, and physical and virtual servers.

• Performed system monitoring and verify the integrity and availability of hardware, network, and server resources and systems.

• Reviewed system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access.

• Installed and upgraded software and maintain software licenses.

• Assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Computer User Support Specialists

TEKWISSEN LLC

Nov. 2017-Apr. 2021

ANN ARBOR, Ml

• Addressed customers' descriptions of their computer problems

• Asked customers questions to properly diagnose the problem

• Walked customers through the recommended problem-solving steps Set up or repair computer equipment and related devices

Trained users to work with new computer hardware or software, such as printers, word-processing software, and email

• Provided other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have Computer User Support Specialists Apr. 2017-Jufi. 2017 ALORICA CUSTOMER CARE INC AMHERST, NY

• Help Desk support IT.

• Customer support.

• Provided technical assistance to computer users.

• Answered questions or resolve computer problems for clients in person, or via telephone or electronically. • Provided assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Computer Network Support Jan. 2012-Jan. 2017

Specialists New York Life Insurance Utica, NY • Performed on-site diagnosis, break/fix repair, configuration. upgrades, and installation services for desktop PCs, laptops, printers, and peripheral equipment

• Provided second level technical support to clients and customers via inbound and/or outbound calls, emails, or chat through troubleshooting, diagnosing, and resolving technical issues to resolution or escalation.

• Utilized all available tools and resources prior to escalating issues to appropriate levels.

• Installed software, motherboards, laptop screens, and other hardware components. Education & Training

Bachelor of Science in Information May 2009

Technology Woodcrest College CA

Contact this candidate