Elias Arguello

305-***-**** ad20bl@r.postjobfree.com Palm Bay, FL

Career Profile:

Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously, and problem-solving. Strong customer service skills with the ability to thrive in a results-driven environment.

Professional Experience

Space Coast Credit Union, Headquarters June 2016- Present

Member Service Center providing the watchdog promise Honest people, Trusted products and time value

Member Service Center Agent

Job Duties

• Providing Members assistance with their accounts such as OLB, Loans and accounts

• Bilingual assistance to members

• Showed constant improvements since start of role

Percepta, LLC., Melbourne, FL January 2019 - June 2020

Global contact center company that provides frictionless customer service to a variety of markets.

Technical Service Representative – High Cost

Job Duties

• Receives claims from automotive dealerships, independent automotive repair facilities, and customers

• Analyzes claims to determine contractual obligations

• Utilizes critical thinking to identify appropriate resolution

• Resolves customer concerns and inquiries while escalating when appropriate

• Establishes and maintains rapport with numerous Ford service dealerships nationwide

Major Accomplishment

• Has continually exceeded monthly program performance metrics consecutively

• Successfully advanced within program through career progression at an accelerated pace

EagleRider, Fort Lauderdale, FL February 2015 – December 2018

Large motorcycle dealer, rental, tour, and membership company.

Customer Sales Associate

Job Duties

• Sold motorcycles, tours, rentals, and memberships

• Managed multiple marketing campaigns/advertisements on platforms such as Cycle Trader, Facebook, Twitter, and local advertisements

• Identified customers’ needs and interests to recommend best products and services

• Point of contact for customer concerns and issues

• Continually met with outside vendors to discuss customer satisfaction with products, incentives, and recommendations

Major Accomplishment

• Successfully met company monthly metrics in sales of motorcycles, self-guided tours, guided tours, rentals and memberships

Mechanical Technician

Job Duties

• Maintained strict factory standards on all motorcycles to ensure safety for all riders

• Routinely serviced a variety of brands including Harley-Davidson, Indian, BMW, Triumph, Ducati, KTM, and Moto Guzzi

• Successfully repaired damages caused to rentals while effectively keeping company costs at a minimum

• Responsible for the secure transportation of motorcycles statewide

Major Accomplishment

• Established best practices and procedures for EagleRider’s service department through the creation of job aids that ultimately resulted in elimination of risk to the organization

iFix Galaxy, Stuart, FL March 2012 – January 2015

Multiple location cellphone, tablet, and computer repair company.

Sales and Inventory Manager

Job Duties

• Performed routine inventory audits, reconciling inventory when needed

• Managed all purchase orders, transfers, and RMAs (return merchandise authorization)

• Executed hundreds of sales of electronic devices and accessories

• Increased accessory sales resulting in an increase in company profitability

Major Accomplishment

• Assisted in the company expansion of two new locations through training, inventory purchases, and technological installments

Education

High School Diploma - 2008

Hialeah Senior High School

Hialeah, FL

Professional Development

Continually advancing Ford knowledge through utilizing STARZ courses

Recently mentored within the Select Dealer Region

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