Loveland, CO

720-***-****

https://www.linkedin.com/in/rodger-bruce-492428195/

ad20am@r.postjobfree.com

RODGER M. BRUCE

PROFILE

EDUCATION

Talented IT Professional with 20+ years of experience providing critical Systems Administration solutions

ServiceNow Help Desk ticketing software

Certified IBM Networking/Server OS, Security +, and MSCE – MCP Windows

Ability to troubleshoot hardware, software, and network problems

Windows 10,11, Microsoft Office 1997 to present

Server NT 4.0, 200, 2003, 2008, 2012, 2016, 2019

Active Directory

Experience with various operating systems and databases and can configure, maintain, and patch a wide range of Linux servers, CLI admin servers base Linux Operating systems

UNIVERSITY OF TEXAS – AUSTIN

AWS AZURE & GOOGLE CLOUD BOOTCAMP

EXPECTED COMPLETION MARCH 2024

AZURE ADMINISTRATOR BOOTCAMP

EXPECTED COMPLETION APRIL 2024

COLLEGE AMERICA

ASSOCIATE’S DEGREE: Computer Networking

EXPERIENCE

FREELANCE

IT SUPPORT

FEBUARY 2023 – PRESENT

Repaired Upgraded PCS

Troubleshoot software and installed new software

Upgraded New network equipment

ADVENT HEALTH

IT SUPPORT COMPUTER UPGRADES

NOVEMBER 2023 – JANUARY 2024

Upgraded PCS

Troubleshoot software and installed new software

INTEGRITY TECH

FEBUARY 2023 – NOVEMBER 2023

Repaired upgraded computer and servers

Troubleshoot and repaired software hardware and installed new software and hardware

Created accounts Microsoft Exchange administered other software

Remote to customers pc for software updates troubleshoot fix software issues

Supported printers and other office equipment

BALL AEROSPACE

INFORMATION TECHNOLOGY SPECIALIST

SEPTEMBER 2022 – FEBRUARY 2023

Maintained and troubleshot and set-up of computer hardware and software.

Monitored, updated, patched, and troubleshot/optimized laptop and desktop systems.

Configured new-hire systems and performed IT on-boarding for new employees.

Quickly managed and responded to customer tickets in the ticketing system.

Active Directory Policy, New user accounts, Password reset.

Microsoft Office 365.

Windows 10 load, troubleshoot, deploy.

Supported conference rooms for Audio\Video devices.

SIERRA SPACE

INFORMATION TECHNOLOGY CONSULTANT

August 2022 – September 2022

Provided front line IT support to approximately non-technical customers via telephone.

Managed and responded to customer tickets in the ticketing system.

Monitored, updated, patched, and troubleshot/optimized laptop and desktop systems.

Recommended upgrades to hardware and software as required.

Microsoft Office 2010 and Office 365.

Supported conference rooms for Audio\Video devices.

IBM

QRADAR ADMINISTRATOR

June 2015 – March 2019

Supported the daily administration of QRadar server’s hardware and software.

Assisted in installation, configuration and maintenance of IBM hardware, software, networked devices, journaling, and IBM software.

Developed, documented, and maintained procedures for system utilities such as backup/restore, performance tuning, and configuration of environments.

Maintained and reported on technology and software inventories.

Linux administration Qradar ran on Linux.

Trouble Qradar Hardware and software.

FREELANCE IT CONSULTANT

VARIOUS PROJECTS – KAISER, THE DENVER HOSPITAL, AND POWER YOGA

January 2020 – July 2022

Understood customer requirements and business objectives while being a technical point of contact for desktop and laptop support during a pandemic.

Monitored and analyzed security threats while diagnosing and troubleshot IT system issues.

Completed hardware and software diagnostics for clients.

Worked on special projects to update inventory databases for clients.

Load Windows and Linux server and troubleshoot issues with hardware and software.

VMWARE

SOFTWARE ENGINEER

May 2014 – June 2015

Designed and maintained scripts for VMware infrastructure with processes ranging from configuration of template/parents to detailed VMware queries.

Designed, configured, and managed network and storage configurations for lab environments.

Assisted the operations team with escalated issues and day-to-day operations.

Maintained network security and ensures compliance with security policies and procedures

Troubleshoot through extensive logfile search for problem determination and Root cause analysis.

IBM

SECURITY IPS INTRUSION DETECTION ADMINISTRATOR

June 2012 – May 2014

Maintained and troubleshot and set-up of computer hardware and software.

Ensured all defined procedures to protect and support the company’s data and applications.

Supported internal and external customers with troubleshooting device issue in IPS software.

Configured and made improvements to IPS software.

Administered through CLI through Linux.

DESKSIDE SUPPORT TECHNICIAN (CONTRACT)

December 2009 – June 2012

Handled critical desktop issues for PC configurations, image building, and image management.

Patch workstations as required and maintain appropriate inventory and controls.

Quickly resolved critical and complex desktop, software/hardware, and network issues.

Consistently met one-day turnaround deadlines (remotely and on-site).

Troubleshoot Office 2010.

Repaired Hardware software laptops, desktops and servers for Microsoft Windows and Linux.

Computer imaging with custom images for top executives at IBM.

Supported conference rooms for Audio\Video devices.

Utilized ServiceNow ticketing software.

UI

Linux Server • Windows Server • ServiceNow • Security Information and Event Management (SIEM) • Remote Desktop Support • Active Directory • Network Support • Microsoft • Security • IPS and IDS • Troubleshooting • Technical Support • Windows XP/7/10

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