It Support Help Desk
Resume:
Loveland, CO
https://www.linkedin.com/in/rodger-bruce-492428195/
************@*****.***
RODGER M. BRUCE
PROFILE
EDUCATION
Talented IT Professional with 20+ years of experience providing critical Systems Administration solutions
ServiceNow Help Desk ticketing software
Certified IBM Networking/Server OS, Security +, and MSCE – MCP Windows
Ability to troubleshoot hardware, software, and network problems
Windows 10,11, Microsoft Office 1997 to present
Server NT 4.0, 200, 2003, 2008, 2012, 2016, 2019
Active Directory
Experience with various operating systems and databases and can configure, maintain, and patch a wide range of Linux servers, CLI admin servers base Linux Operating systems
UNIVERSITY OF TEXAS – AUSTIN
AWS AZURE & GOOGLE CLOUD BOOTCAMP
EXPECTED COMPLETION MARCH 2024
AZURE ADMINISTRATOR BOOTCAMP
EXPECTED COMPLETION APRIL 2024
COLLEGE AMERICA
ASSOCIATE’S DEGREE: Computer Networking
EXPERIENCE
FREELANCE
IT SUPPORT
FEBUARY 2023 – PRESENT
Repaired Upgraded PCS
Troubleshoot software and installed new software
Upgraded New network equipment
ADVENT HEALTH
IT SUPPORT COMPUTER UPGRADES
NOVEMBER 2023 – JANUARY 2024
Upgraded PCS
Troubleshoot software and installed new software
INTEGRITY TECH
FEBUARY 2023 – NOVEMBER 2023
Repaired upgraded computer and servers
Troubleshoot and repaired software hardware and installed new software and hardware
Created accounts Microsoft Exchange administered other software
Remote to customers pc for software updates troubleshoot fix software issues
Supported printers and other office equipment
BALL AEROSPACE
INFORMATION TECHNOLOGY SPECIALIST
SEPTEMBER 2022 – FEBRUARY 2023
Maintained and troubleshot and set-up of computer hardware and software.
Monitored, updated, patched, and troubleshot/optimized laptop and desktop systems.
Configured new-hire systems and performed IT on-boarding for new employees.
Quickly managed and responded to customer tickets in the ticketing system.
Active Directory Policy, New user accounts, Password reset.
Microsoft Office 365.
Windows 10 load, troubleshoot, deploy.
Supported conference rooms for Audio\Video devices.
SIERRA SPACE
INFORMATION TECHNOLOGY CONSULTANT
August 2022 – September 2022
Provided front line IT support to approximately non-technical customers via telephone.
Managed and responded to customer tickets in the ticketing system.
Monitored, updated, patched, and troubleshot/optimized laptop and desktop systems.
Recommended upgrades to hardware and software as required.
Microsoft Office 2010 and Office 365.
Supported conference rooms for Audio\Video devices.
IBM
QRADAR ADMINISTRATOR
June 2015 – March 2019
Supported the daily administration of QRadar server’s hardware and software.
Assisted in installation, configuration and maintenance of IBM hardware, software, networked devices, journaling, and IBM software.
Developed, documented, and maintained procedures for system utilities such as backup/restore, performance tuning, and configuration of environments.
Maintained and reported on technology and software inventories.
Linux administration Qradar ran on Linux.
Trouble Qradar Hardware and software.
FREELANCE IT CONSULTANT
VARIOUS PROJECTS – KAISER, THE DENVER HOSPITAL, AND POWER YOGA
January 2020 – July 2022
Understood customer requirements and business objectives while being a technical point of contact for desktop and laptop support during a pandemic.
Monitored and analyzed security threats while diagnosing and troubleshot IT system issues.
Completed hardware and software diagnostics for clients.
Worked on special projects to update inventory databases for clients.
Load Windows and Linux server and troubleshoot issues with hardware and software.
VMWARE
SOFTWARE ENGINEER
May 2014 – June 2015
Designed and maintained scripts for VMware infrastructure with processes ranging from configuration of template/parents to detailed VMware queries.
Designed, configured, and managed network and storage configurations for lab environments.
Assisted the operations team with escalated issues and day-to-day operations.
Maintained network security and ensures compliance with security policies and procedures
Troubleshoot through extensive logfile search for problem determination and Root cause analysis.
IBM
SECURITY IPS INTRUSION DETECTION ADMINISTRATOR
June 2012 – May 2014
Maintained and troubleshot and set-up of computer hardware and software.
Ensured all defined procedures to protect and support the company’s data and applications.
Supported internal and external customers with troubleshooting device issue in IPS software.
Configured and made improvements to IPS software.
Administered through CLI through Linux.
DESKSIDE SUPPORT TECHNICIAN (CONTRACT)
December 2009 – June 2012
Handled critical desktop issues for PC configurations, image building, and image management.
Patch workstations as required and maintain appropriate inventory and controls.
Quickly resolved critical and complex desktop, software/hardware, and network issues.
Consistently met one-day turnaround deadlines (remotely and on-site).
Troubleshoot Office 2010.
Repaired Hardware software laptops, desktops and servers for Microsoft Windows and Linux.
Computer imaging with custom images for top executives at IBM.
Supported conference rooms for Audio\Video devices.
Utilized ServiceNow ticketing software.
UI
Linux Server • Windows Server • ServiceNow • Security Information and Event Management (SIEM) • Remote Desktop Support • Active Directory • Network Support • Microsoft • Security • IPS and IDS • Troubleshooting • Technical Support • Windows XP/7/10
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