Mobile, AL *****

1-251-***-****

ad20ae@r.postjobfree.com

EDUCATION AND

TRAINING

High School Diploma

Baker High School, Mobile, AL

May 2022

SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. SKILLS

EXPERIENCE

CASHIER

Walmart Mobile, AL

JYERACA GABLE

• Cash Register Operation

• Product Recommendations

• ID Verification

• Returns Processing

• Customer Service

• Payment Collection

• Drawer Balancing

• Cash Handling

• Customer Assistance

• Payment Processing

• POS Systems

• Ordering and Stocking

• Product and Service Sales

• Order Packaging

• Guest Inquiries

• Account Updating

• Upselling and Cross-Selling

• Complaint Resolution

• Report Generation

• Scheduling

• Consultative Sales

• Data Entry

• Information Security

• Data Collection

• Account Management

• 10-Key

• Report Transcription

• Schedule Mastery

• Computer Proficiency

JG

PATIENT SAFETY COMPANION

Mobile Infirmary Medical Center Mobile, AL

CUSTOMER SERVICE REPRESENTATIVE

Alorica Mobile, AL

• Operated cash register or POS system to receive payment by cash, check and credit card.

• Accepted cash and credit card payments, issued receipts and provided change.

• Answered customer questions and provided store information.

• Collected payments and provided accurate change.

• Delivered high level of customer service to patrons using active listening and engagement skills.

• Helped customers find specific products, answered questions and offered product advice.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Worked closely with front-end staff to assist customers.

• Trained new team members in cash register operation, stock procedures and customer services.

• Processed sales transactions to prevent long customer wait times.

• Preserved appearance of store by arranging and replenishing displays and merchandise racks.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Learned roles of other departments to provide coverage and keep store operational.

• Built strong and trusting rapport with clients and loved ones.

• Monitored health and well-being of clients and reported significant health changes.

• Greeted, guided and offered assistance to patients and visitors.

• Maintained compliance with HIPAA protocols to safeguard patient privacy.

• Restocked supplies and cleaned equipment between patients.

• Supported nursing staff in day-to-day operations.

• Offered information, support and comfort to patient families.

• Attended training to validate or refresh basic professional skills.

• Performed basic, non-invasive medical assistant duties.

• Used wheelchairs to transport patients around facility and to and from vehicles.

• Collaborated with healthcare teams to determine needs and support daily objectives.

• Assisted administrative departments with paperwork, errands and other clerical duties.

• Pulled and organized file charts, placing appointment reminder calls to patients.

• Worked on variety of projects to provide supplemental support to unit staff and enhance department.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Developed strong customer relationships to encourage repeat business.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Consulted with customers to resolve service and billing issues.

• Set up and activated customer accounts.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Educated customers on special pricing opportunities and company offerings.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

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