Rebecca Schlegel

Customer service

Easton, PA ***42

ad209k@r.postjobfree.com

+1-610-***-****

Authorized to work in the US for any employer

Work Experience

Case Investigator/Contact Tracer

Ssollc

October 2021 to Present

Contact people who have recently tested positive for Covid. Also contact anyone who has not completed a Covid questionnaire that was sent to them. Keep in contact with management and the changes with Covid. Make three call attempts to a case and try and complete workflow on the computer to track progress with each case. Provide excellent customer service and make sure the customer is satisfied and able to understand everything we talked about. Update computer systems and provide management with issues in systems accordingly. Properly complete Work using Microsoft office, salesforce, brainier, one talk, Microsoft teams and other systems. Work in a quiet work environment with compatible internet connection.

Customer Service Representative

Lehigh Valley Health Network - Allentown, PA

July 2021 to October 2021

Takes calls from patients to schedule and reschedule appointments. Confirm appointments, provide excellent customer service. Make patients feel understood and confident with there decisions. Makes sure patient knows all options that are available. Contact Tracer

Insight Global - Easton, PA

March 2021 to July 2021

Made contact to people who were exposed to COVID-19. Informed them of exposure and explained quarantine directions. Offered testing site information and information on how to receive help. Made sure contact had all the correct information and that we gave out all the correct information. At end of each call filled out a tracer and put notes in the system. Used sales force to gather all information and entered all information into. Left voicemails and sent text messages when needed. CSA

Lowes Home Improvement Stores - Easton, PA

May 2015 to March 2021

I would run register and help customer purchase their products. Also work the service desk processing returns, answering phone calls and sending them to the correct departments, process returns, internet order and phone orders. I help management account for all money. Keep track of all front end employees and there lunches and breaks.

I keep my work area clean and tidy by following all safety and Sanation policy's. I also cut and special order blinds, Mix paint and cut keys.

• Assisted customers with a warm and professional attitude

• Processed exchanges, refunds, orders and customer transactions

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Operated the cash drawer

• Booked appointments

Education

High school or equivalent in General Studies

Penn Foster High School - Scranton, PA

2013 to 2014

Nazareth Area High School - Nazareth, PA

2003 to 2005

Skills

• Customer Care

• Customer Service

• CSR

• Customer Support

• Sales

• Upselling

• Cold Calling

• POS

• Salesforce

• Microsoft Excel

• Typing

• Microsoft Office

• Computer skills

• Data entry

• Administrative experience

Contact this candidate