Sharon Hyde

ad209i@r.postjobfree.com • 228-***-****

• Baton Rouge, LA, 70816

Experienced Administrative Professional

Results-driven professional with over 20 years of experience and a diverse skill set, including a strong focus on teaching in multiple subjects and education. Alongside my expertise in management, accounting, and treasury operations, I have a proven track record of effectively educating others across various disciplines. I excel in delivering clear and engaging instruction, providing exceptional customer service, meticulous bookkeeping, precise data entry, and efficient administration. My ability to simplify complex concepts and facilitate learning in diverse subject areas sets me apart. I am dedicated to maintaining high-quality standards and thrive in challenging environments, both as a collaborative team member and in independent leadership roles

Areas of Expertise

●Administration Executive

●Customer and Client Relationship Management

●Treasury Management Leadership

●Strategic Solution Advisor

●Cost Reduction Expertise

●Time Management Specialist

●Effective Problem Solver

●Financial Services Proficiency

●Collaborative Team Player

●Teaching and Tutoring

●Cross-Cultural Communication

●Empathy

●Excellent Written and Verbal Skills

●Attentiveness

Profound attention to detail

Career Experience

Meta Connected Tutoring with Amira - HeyTutor, Baton Rouge, Louisiana

October 2023 – December 2023

Tutor - Contractor with EBR School System

●Personalized the learning experience for students by tailoring content to individual proficiency levels, learning paces, and preferences.

●Conducted thorough analysis of students' responses and performance to inform and refine educational strategies.

●Empowered students to identify and correct mistakes in real time, enhancing the learning process.

●Orchestrated interactive and dynamic learning experiences as an AI tutor.

●Utilized multimedia elements, simulations, and virtual environments to present information, fostering engaging and effective learning.

●Oversaw and tracked students' progress and performance as an AI tutor.

● Offered insights into strengths and areas for improvement, enabling educators and learners to make informed decisions about learning strategies.

VXI Global/FEMA, Remote, United States October 2022 – February 2023

Account Associate

●Attentively addresses customer inquiries using active listening skills.

●Assists callers by addressing questions, concerns, and resolving issues effectively.

●Proficiently employs technology, including computers, web browsers, software, and web portals, to complete tasks.

●Accurately records customer interactions in the company database.

●Adept at fostering teamwork to achieve shared goals.

●Capable of obtaining government clearance as needed.

Complete Personal Care, Denham Springs, Louisiana April 2021 – August 2021

Direct Care Service Supervisor

●Efficiently manage client caseload, ensuring compliance with agency standards and requirements.

●Demonstrate compassionate communication and interactions with clients, colleagues, and family members.

●Provide effective supervision and ongoing support to in-home workers to maintain service quality.

●Conduct comprehensive skill assessments and document worker competencies for client care.

●Skillfully schedule doctor's appointments and transportation for clients, consistently delivering prompt and professional responses to client requests.

TELETECH/UNITED HEALTH ONE Remote, United States October 2020 – February 2021

Enrollment Specialist / Broker Assistant

●Enrollment Specialist duties

oProficiently collect and organize client personal information.

oClearly elucidate policies and regulations to clients.

oAccurately complete and process applications.

oMaintain an organized and up-to-date database of client information.

oHandle payment processing efficiently.

oStrictly adhere to company policies and procedures.

oUtilize analytical skills for precise data entry and effective communication to ensure clients understand application details.

●Broker Assistant duties

oAssist brokers in various administrative tasks to streamline the healthcare brokerage process.

oStay updated on healthcare policies and regulations to provide clients with informed guidance.

oAssist clients in comparing different healthcare plans to help them make well-informed decisions.

oHandle the processing of healthcare plan applications, ensuring all required documentation is complete and accurate.

oAddress client inquiries, concerns, and issues promptly and professionally.

oEnsure compliance with healthcare regulations and maintain confidentiality of client information.

Sprouts Farmer’s Market, Baton Rouge, Louisiana June 2019 – March 2020

Vitamin Clerk

●Deliver exceptional customer service with a friendly and positive demeanor.

●Ensure the neat and orderly presentation of displays.

●Exhibit precision in pricing.

●Proficiently educate and coach customers within defined parameters.

●Collaborate effectively within a team environment.

●Display a proactive approach to acquiring knowledge about new products.

●Possess strong organizational and prioritization skills.

United Parcel Service (UPS) / Baton Rouge, Louisiana November 2018 – December 2018

Seasonal Personal Vehicle Driver

●Engages in active listening to effectively address customer inquiries.

●Assists callers by resolving questions, concerns, and issues, ensuring customer satisfaction.

●Proficiently employs technology, including computers, web browsers, software, and web portals, to efficiently complete work tasks.

●Maintains accurate records of customer interactions in company database logs.

●Demonstrates strong teamwork skills to successfully achieve shared goals.

●Possesses the capability to obtain government clearance as required.

Homeowners’ Association, Denham Springs, United States 2008 – 2015

President and Treasurer

●Proficiently managed daily administrative duties, including the approval of policies within Restrictive Covenants, and skillfully addressed and resolved resident complaints.

●Coordinated financial records, collaborating with attorneys and CPAs for bookkeeping and lien-related matters, and authorized legal actions when necessary.

●Maintained proactive communication with home building companies to resolve issues, conducted account management tasks, collected assessments, and managed the residential database.

●Successfully interviewed and selected vendors for various projects, ensuring quality and completion standards were met.

●Organized community meetings and events, utilizing accounting software for transparent financial documentation of contributions.

Homeschool Educator, Moss Point, Mississippi & Baton Rouge, Louisiana 1990 – 2017

1st-12th Grade Teacher/Tutor

●Over 20 years of homeschooling experience spanning all grade levels.

●Customizes curricula to individual student needs and excels in multidisciplinary teaching.

●Achieves exceptional student outcomes through adaptability and comprehensive assessment.

●Esteemed within the homeschooling community for producing well-rounded graduates and adhering to educational standards.

●Proficient in teaching students across all grade levels, from elementary to high school, adapting instructional methods to meet the unique needs of each age group.

●Comprehensive Assessment: Conduct thorough assessments to monitor student progress, identify areas for improvement, and implement effective remediation strategies.

●Adherence to Educational Standards: Ensure that all educational activities align with relevant educational standards and guidelines.

Education

Associates Degree – Liberal Arts

Jefferson Davis Jr. College, Brewton, Alabama

Certifications

Natural Family Planning Educator

Couple to Couple League

Memberships

Lifetime Member

Phi Theta Kappa, National Honors Society

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