Vexay Phouangphanh

502-***-**** ad2097@r.postjobfree.com

Have years of experience in various fields, as a Service Desk analyst, a Manager in industries including Transportation Equipment, Business Services and Warehousing. Most recently, have been working as a Service Desk II analyst at Kentucky Trailer. Acquired an Associates Degree in Mechanical Engineering Technology from Sullivan College of Technology. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

● Hardware, software, and

networking troubleshooting and

repair.

● PC peripherals repair and

troubleshooting (printers,

routers, repeaters).

● Server Configuration

● Office

● Windows Operating Systems

● Diagnosing and Installing AC

and DC Motors in Industrial

environment

● Soldering through-hole and

surface mount

● Employee Engagement

● Installing New Hardware

● Information Technology Industry

Knowledge

● Information Security

● Component Replacements

● Bug Fixes

● Hardware Replacement

● Hardware and Software

Monitoring

● Service Quality

● Active Directory Software

● Computer Operating Systems

● Network Technology

● Team Support

● Network Hardware and Software

Maintenance

● IT Performance Report Creation

● Computer Hardware Knowledge

● Remote Desktop Services

● Customer Satisfaction

● Technical Consulting

● Knowledge Base

● Documentation Support

● Performance Optimization

● Server Deployment

● Data Connectivity

COOK 10/2023 TO PRESENT

SAAP RESTAURANT

● Prep and line cook

● In charge of making soups and sauces for lunch and dinner

● Utilize my Knowledge in Information Technology to set up a video surveillance system using POE Switch for my cousin's restaurant.

● Setup receipt and order system for the restaurant.

● Used my knowledge as a manager and logistics background to improve delivery to the restaurant in order to receive local seafood and produce in a timely manner.

SERVICE DESK II ANALYST 10/2021 to 01/2022

Kentucky Trailer

● Service Desk 2

● Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

● Construct, Install and test customized configurations based on various platforms and operating systems

● Collaborate with technology team members to ensure operation of the organization’s desktop computing environment

● Where required, administer and resolve issues with associated end-user workstation network software products.

● Assist in receiving and respond to incoming calls, pages, and/or work orders regarding desktop problems

● Ensure that desktop connections, ie, network jacks are in proper working order

● Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.

● Liaise with third-party support and PC Equipment vendors.

● Worked with other IT and technical groups to troubleshoot and resolve network and application availability and performance problems during business hours and on call basis.

● Responsible for the operational integrity of WAN/Lan, operation systems, KY Trailer applications, and Databases and its core components in conjunction with other members of the server management team

● Responsible for user account administration, maintenance and auditing.

● participated in planning and implementation of infrastructure and other IT-related projects.

● Maintained accurate inventory listings of KY Trailer IT Assets in Excel

● Utilized Microsoft Office 365, Teams

● Proficient in Active Directory administration

MANAGER 06/2020 to 12/2021

Boss Logistics

● Part of IT team consisting of The Director and Me as an It Specialist

● Was promoted to operations manager

● Was put in charge of Organic foods company within 3pl business

● Gained experience running a food production company, from keeping track of all inventory, scheduling orders, handling logistics.

● Really great Customer service experience from talking to new clients, truck drivers to resolving issues with vendors and potential customers

● While managing was also in charge of all site support and service desk duties throughout the warehouse.

● Installed and managed all I.P

● Zebra printers, from assigning static I.P.'s to P.C.s

● Installed all software and kept hardware up to date throughout whole facility

● Was in charge of repairing all Hardware and machinery, including all laptops, Desktop Computers, calibrating vibrating weighing machines to installing automated Honey-filling machines for new vegan honey product line.

PROJECT TECHNICIAN 11/2019 to 02/2020

Norton Hospital

● Desktop Migration

● Setup new Computer Equipment around Hospital

● Diagnose and Help users with issues related to Software or Hardware

● Setup new projects for Hospital

● Utilize and help setup Citrix for new Thin Clients

● Use Remote Desktop to help and diagnose users' issues. HELPDESK 07/2018 to 01/2019

Lloyd & McDaniel

● Provided tier 1 and 2 technical support

● Provided Software support for Windows 10, Linux, and Mac Operating systems

● Took care and set up all Hardware issues in office

● Receive, prioritize, and resolve end user incidents in accordance to IT Service Desk SLA's

● Audit and Documented all procedures for later reference on companies Wiki

● Proficient in Active Directory Exchange Mailbox administration, and managing Group Policies for Company Domain

● Proficient using Remote Desktop Protocol to help resolve end user issues.

● Diagnosed and set up POE phones in the office.

● Proficient in using Desktop Central, Citrix and similar Cloud based services

● PDQ Deploy Remote push-software to users

● Excellent customer service skills

SITE SUPPORT

Ingram Micro 02/2018 to 05/2018

● Site support tier two helpdesk

● Help set up and manage thin clients for three warehouses

● Manage and maintain all printers in warehouse

● Experience in using Microsoft Deployment kit

● Worked with site support engineers to resolve any issues in warehouse

● Setup repair and deploy RF guns to warehouse workers

● Experienced in using Ticketing system

● Remote login support

● Interacted with warehouse and office workers to prevent any issues from happening

● Repaired both Laptops and Desktops

SITE SUPPORT

Norton Children's Hospital 11/2017 to 02/2018

● Coordinates and performs computer system troubleshooting, including direct communication with end users including all remote and home offices

● Tier 1 Customer support for Computers, Servers, Printers, and Software

● Monitor and update Help Desk ticketing software

● Assist with and performing setup, maintenance, and closing of user network accounts

● Converted existing documents from various application formats to Microsoft Office or other appropriate formats

● Maintained company intranet site and Sharepoint, including posting of documents

● Used Active Directory to maintain and add users

● Performed all daily, weekly, and monthly system checks and document systems checks

● Maintained computer, printer, and related asset inventory

● Coordinate and perform development of training materials

● Made detailed technical work instructions to document how systems tasks are performed

● Coordinate and perform preparation of documents for various meeting presentations and setup of equipment

● Was part of preventative team, acting as backup to other IT associates when necessary

HELPDESK 07/2017 to 08/2017

Strategic Systems

● Tier one

● Worked as contractor for CompuCom

● Resolved any issues workers had with their computers

● Updated software and computer hardware for the office. MAINTENANCE TECHNICIAN 12/2016 to 01/2017

NHK Spring Precision of America

● Helped set up additional manufacturing lines

● Setup pneumatic and electrical systems on heavy machinery

● Was in charge of replacing/ refilling oil for robots on the manufacturing floor.

● Helped diagnose and repair shot peening machine

● Replaced worn out parts on heavy machinery.

ENGINEERING TECHNICIAN 06/2015 to 08/2016

Bose Corporation

● Install, support and troubleshoot AV & Computer equipment

● Perform break-fix to component level

● Answered tickets in cue off SAP ticketing system

● Diagnosed All audio, video, and professional products

● Help setup and test equipment like oscilloscopes, multimeters, hi-pot machines, Haku- guns and digital electronic testing equipment

● Trained other technicians on how to repair Bose Products

● Proficient in “SAP” use it every day to access repair notes and help aid with repair process

● Proficient in Soldering both through-hole and surface mount, performed trace and component repairs using microscope

● Knowledge of command line interface and Tera term to program and reset all Bose products

● Programming remotes and other Bose products using proprietary software and hardware

● Proficient in 5S, Six Sigma lean, Kaizen system

Associates Degree Mechanical Engineering Technology 10/2014 Sullivan College of Technology And Design, Louisville, KY

● .

Contact this candidate