Krista KING,

ad2096@r.postjobfree.com

480-***-****

Licensed Nursing Assistant, Behavioral Health Technician, patient care technician, office manager, STERILE DRESSING CERTIFIED

I am a highly trained, self-motivated,,highly skilled, educated, and I provide excellent patient care. I am extremely professional with more than 30 years of experience in the healthcare field. I enjoy caring for and managing multiple areas of patient care. I have excelled in multiple fields,Including but not limited to, medical offices, hospitals, specialty hospitals, sub-acute care facilities and various behavioral health and addiction treatment facilities and organizations. I Successfully treat the mind, body and spirit of those in need of assistance. The client, patient and their families are my highest priority. Everything I do I strive for excellence.

Excellent teamwork is a very important part of the superb care that I deliver. II treat the whole individual with respect and dignity, regardless of the individual’s age, gender, race, socioeconomic status and/or psychological and physical needs. I am patient, understanding, empathetic and I have the ability to bond with my clients as well as my fellow staff members. It makes my job more than “just” a job. It is a very important career that gives me the opportunity to constantly learn something new and positive that I can pass it forward. it is an opportunity to provide a positive experience to someone that might otherwise have a negative one. I affect one's overall psychological and physical health for the better. I prefer to go home and the end of the day with a feeling of pride, self-respect and confidence, knowing I did my best.

Skills:

I am very confident in my skills. II am certain as you read my resume, you will find that I am whom you are looking for and am a valuable asset with experience that not many people have. I have a college education on top of on-the-job experience that most people are not lucky enough to have like I do.

Licensed Nursing Assistant 10/2023 to Present, Boswell Transitional and Behavioral Health Center Cascadia

I work an average of 80 hours per week as needed. I am responsible for providing care for up to 25 patients on the Skilled Nursing wing at the facility as well as up to 30 patients on the behavioral health unit. Providing dressing changes, vital signs, CPR, as well as assistance with physical therapy and occupational therapy as well as electronic charting. I also provide assistance to all staff as needed to fulfill the needs of the patients in as timely of a manner as possible.

Licensed Nursing Assistant Supervisor, 12/2022 to 1/2024 Ensign, Glendale, AZ

Responsible for staffing each shift for both nursing stations. Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.

Communicated with patients, ensuring that medical information was kept private.

Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Designated and introduced leadership development. coaching and team management model. resulting in promotions of employees into increased levels of responsibility.

Behavioral Health Technician, Licensed Nursing Assistant 04/2020 to 01/2024 Concentric Healthcare Solutions - Scottsdale, AZ

Conducted triage at a voluntary drug, alcohol treatment placement program as well as conducting intakes that were required prior to admission to the 23- hour unit that specializes in providing services to the homeless population.

Performed intakes on the involuntary treatment units working with the police department as well as the courts that determined it medically necessary for persons to be treated psychologically for their own safety.

Closely monitored minor children in a facility for eating disorders and other psychiatric disorders, provided tutoring, close monitoring and mentoring, performed vital signs, watched for signs that one might hurt themselves and any other displays or behaviors that were concerning to the staff.

Provided ABA services at public schools working with autistic children with specific intervention goals and objectives, then developed a well-defined plan including strategies. Planned future interventions based on the collection of data and analysis as ordered by psychologists.

Built and maintained positive staff relationships with facilities to promote teamwork and better serve clients.

Completed documentation for every incident and forwarded to correct personnel for review.

Conducted client rounds to check on residents.

Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

Performed client intake procedures according to internal standards for new admissions.

Searched resident belongings prior to and during stays to prevent any dangerous weapons and/or drugs from entering the facilities for patients' safety.

Behavioral Health Technician, 05/2012 to 06/2019 SunCrest Healthcare - Phoenix, Arizona

Conducted dressing changes.

Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

Searched resident belongings prior to and during stays.

Applied de-escalation and limit-setting techniques to promote patient cooperation.

Developed and maintained positive relationships with clients to create safe and supportive environment.

Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.

Performed scheduled patient safety checks and documented results to establish patients' well-being.

Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.

Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Office Manager, 01/2001 to 04/2007 Southwest Pain Group - Phoenix, Arizona

Provided the utmost respect and support to the patients that required a high level of customer support and no negative judgmental reaction or responses as the patients were 100% legitimate pain patients with diagnosed illnesses varying from cancer type pain to other chronic illnesses that means living with severe chronic pain. I was responsible for ensuring that the medical doctor had any, and all medical records required to ensure and prove the legitimate medical necessity for narcotic pain control.

I also maintained accurate and reliable insurance coverage information ensuring payments from the patient insurance was paid in full and the patient’s paid any and all co-pays, deductibles and co-insurance correctly.

I furthermore created, maintained and updated the filing system for paper and electronic documents. I also typed, printed on letterhead all of the physician's dictation, which was completed on every patient for each office visit and/ or any medication refills. The printed dictation was then forwarded to the patient’s referring physician and/or primary care physician to prevent any double dosing of narcotic medication preventing any accidental overdosing and protecting the physicians from any legal recourse or actions.

I Oversaw office inventory by ordering supplies. I also

developed and maintained successful relationships with vendors, suppliers, pharmacists, pharmaceutical representatives and contractors to assist our patients struggling with financial hardships obtain pharmaceutical samples as needed and requested by the physician. I managed office operations while scheduling appointments for our patients to ensure they were seen by our physician as required by law. I also obtained referrals for tests and procedures ordered by our physician as well as made the appointments required.

I Established workflow processes, increased daily productivity, and implemented modifications to improve overall performance of personnel thus increasing the number of patients we were able to treat on a daily basis increasing the well-being of our clients as well as increasing our income stream.

Coordinated special projects and managed schedules.

Coached new hires on company processes while managing employees to achieve maximum production.

Controlled finances to lower costs and keep business operating within the tightest budget possible while still providing the best care possible.

I Managed compliance to keep the organization operating well within legal parameters required while prescribing narcotics under DEA licensing.

Reported to senior management on organizational performance and progress toward goals.

Improved safety procedures to promote employee well-being and safety and protect company from potential liability.

Evaluated employee records and productivity and submitted evaluation reports.

Delivered performance reviews, recommending additional training or advancements.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assisted in organizing and overseeing assignments to drive operational excellence.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote customer loyalty.

Front Office Manager and Medical Billing Assistant Manager Desert Pulmonary and Allergy Specialists 5/1998 to 3/2001

I managed 10 to 15 front and back-office staff members as well as trained newly hired employees. I was responsible for both front and back-office staff. They learned to check in, check out and how to complete new patient visit paperwork, including but not limited to obtaining any and all referrals required by patients' insurance in order to correctly collect the monies owed the practice by the insurance companies and Medicare. As well as receive the contracted payments from the patients. I also balanced the accounts receivables under all payment mediums, iI.e., credit card transactions, checks and cash receivables as payments provided by the patients as co-pays and/or co-insurance as well as payments received directly from the insurance companies and Medicare. I billed and received payments from Medicare and supplemental insurances as well as posted said payments to patient accounts and made any and all necessary payment adjustments required by the practices contract agreements with the insurance.

II furthermore provided exceptional customer service which meant training the staff members to provide the best customer service also.

Patient Care Technician 4/1995 to 05/1998 Maricopa County Hospital and Phoenix Memorial Hospital - Phoenix, Arizona

Delivered individualized patient care by recording vital signs, documenting observations, administering blood sugar tests.

Assisted with G-Tube feeding and hydration.

Performed sterile and non-sterile dressing changes as ordered by the physician and documented any changes and results of dressings.

Collected swabs for CNS tests, drew blood tests, urine screens and any other testing for the lab required per physician orders.

Conducted pharmacy collections of medication and IV orders either new or refills for med cart.

Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Responded to patient requests for supplies and personal comfort items such as extra blankets.

Upheld infection control and prevention policies across different patient-facing areas.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Transported patients between rooms and to testing sites as ordered by physicians.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Completed activities of daily living for patients unable to self-care and assisted those with limited mobility in completing tasks.

Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Responded to patient requests for supplies and personal comfort items such as extra blankets.

Upheld infection control and prevention policies across different patient-facing areas.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Transported patients between rooms and appointments or testing locations.

Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.

Delivered high-quality care to Type patients in hospital facility.

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy l

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