Anthony Isaac Briseno

El Paso, TX ***** 915-***-**** ad2091@r.postjobfree.com

OBJECTIVE: Certified and multifaceted IT professional seeking a technical support position to leverage existing skills and utilize new certifications earned while contributing to your organization. Experienced in practical software and hardware troubleshooting utilizing basic diagnostic techniques.

Technical Skills

-Hardware Configurations

-LAN/WAN/VLAN Connectivity

-Multifactor Remote Authentication

-Malware Identification

-Routing Protocols

-DNS and DHCP systems

-Intrusion Prevention System

-Computer Diagnostics & Repair

-Active Directory Infrastructure

Education

MyComputerCareer 02/2022

Information Technology Security Administration

Riverside High School 12/2010

Diploma

Certifications

MTA Security Fundamentals

Professional Development

General Dynamics Information Technology May 2022 – Present

Help Desk Technician I

Install, modify, and repair computer hardware and software using remote access tools

Provides end-user software and hardware troubleshooting

Applies basic diagnostic technique to identify problems, investigate causes, and recommend solutions

Assists in the administration of email and Microsoft Office programs

Fred Loya Insurance January 2016 – February 2021

Customer Service Representative

Interviewed prospective clients to learn about their financial needs and discuss any existing coverages

Processed applications, payments, corrections, endorsements, and cancellations

Promoted agency products to customers in person and through telephonic means

Submitted activity logs to agency management for review

Haul-Line Inc February 2011 – January 2016

Office Clerk

Provided administrative support to management staff

Utilized all Microsoft Office software to accomplish daily company tasks

Maintained all department files inclusive and confidential

Organized billing and invoice data, prepared accounts receivable and expected revenue reports for controllers

Candia Property Management April 2009 – January 2011

Receptionist

Answered phone calls, call forwarding, provide pertinent company information, and message taking

Established rapport with customers to create a customer centric environment

Scheduled appointments, update and maintain appointment calendar

Filed and maintained sensitive company records

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