Jessica Tonche

Customer Service Representative/Cashier - PROFESSIONAL WORK EXPEIRENCE

El Paso, TX 79925

ad207y@r.postjobfree.com

915-***-****

As an enthusiastic individual I am a quick learner and enjoy working with a team towards common goals.

Being reliable and trustworthy make it easy to strive for an experience and the knowledge to utilize towards a rewarding career. Eager and able to cross train in any professional environment. Organization skills helps my passion for customer service, and improves multitasking skills Authorized to work in the US for any employer

Work Experience

Customer Service Representative

SOUTHWEST AUTO GLASS - El Paso, TX

February 2018 to Present

• Assist customers with needs and provide knowledge, on the phone and in person.

• Close out and open invoices.

• Dispatch jobs and appointments.

• Work with insurance policies to provide services for customers

• Schedule appointments

• Sell aftermarket and Oem glass to scheduled appointments for installation to meet the needs and wants for all customers.

• Work with dealerships to provide services, such as replacement glass, recalibrations and recalls on all vehicles .

• Processed exchanges, orders, refunds and customer transactions

• Interacted with customers through live chat

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Assisted customers with a warm and professional attitude

• Managed customer accounts

• Wrote call center scripts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information and orders

• Handled billing issues and order inquiries

• Operated the cash drawer

• Took inventory

• Created and provided procedures to ensure a consistent and productive work environment.

• Training for incoming if employees.

Customer Service Representative/Merchandise Pick Up Alamo Auto Supply - El Paso, TX

February 2017 to April 2017

Provided coverage for Cashier department during this position through the months of February 2017- April 2017. Learned quickly in the transition of the position; efficiently and adequately pull parts for our day to day retail, wholesale, and local businesses. Issue returns and exchanges as well as warranties for any and all Net and Cash

accounts. Alamo Auto Supply also has a local truck delivery service that has two scheduled drop times: 11:00am and 2:00pm; deliveries are prepared before and sent out at scheduled times Monday through Friday. Pull and provide merchandise for customers to demo for our sales reps to close the sale. Side door must transfer merchandise to and from showroom floor to warehouse stock. Provide the fastest and smoothest transition for customers walking in to pick up parts in store. Merchandise pick up is also in charge of any and all special orders previously put on order for a customer. Locate any and all parts and file paperwork so parts are ready for pick up. While completing daily duties I developed procedures and processes for the position. Training the Customer Service Representatives or Warehouse Associates in the processes and procedures for Merchandise Pick Up is my responsibility. Cross trained in process of position all while maintain the beat customer service Customer Service Representative/Cashier

Alamo Auto Supply - El Paso, TX

September 2015 to February 2017

Customer Service Representative/Cashier

Front desk responsibilities to greet and keep track of all walk in customers. Provide direction and information for customers that are interested in purchasing truck and SUV aftermarket accessories. Maintain and distribute phone calls received and relay massages if needed. Multitasking with phones, acknowledging customers, paperwork; closing tickets. Alongside running cash wrap transactions credit cards, debit cards and check as well as tax except paperwork. Answer and provide any information regarding financing with synchrony credit card. Create and process refunds exchanges and general tickets for customers to receive the fastest in store experience. Closing any ticket out and providing final warranty paperwork, on top of being diligent on daily invoices. Accounting for signatures and PO's for any Net accounts. Work through open order reports to follow up with customers and Sales Representatives on previous/pending orders. Cross trained in process of position all while maintaining the best customer service

Customer Service Representative/Installation Service Writer/Cashier Alamo Auto Supply - El Paso, TX

September 2015 to November 2016

Provide extraordinary service while creating an easy flow of communication to uncover customers' needs and wants. Scheduling and multitasking with Sales Representatives and communicating with the shop Foreman and providing every minute available in the day to bring in any walk in customers. Routinely filing and documenting appointments in the schedule book. Bringing in customers keys, confirming contact information and work status. Calling to inform customers vehicles are ready, sending vehicles to get out source jobs done. Maintain the cleanliness off the service desk and offices to ensure a safe work environment. Ensure any outstanding balances were taken care of alongside, Demoing and explaining product warranty. Following up with sales representatives if there have been any "No Shows" as well as available appointment times for walk-ins. Creating a team work environment with the warehouse and installation team as well as the retail salesman. Keeping track of all work orders coming in and out of the shop daily ensuring jobs are being held to committed times.Training the Customer Service Representatives, New Hires, and Sales Associates in the processes and implementing procedures for the entire installation team is my responsibility. I was cross trained during position all while maintaining the best customer service

Server/Bartender/Hostess

Landry's Seafood House - El Paso, TX

November 2014 to September 2015

El Paso Texas - November 2014 - September 2015

Fine Dining Restaurant Service

Provide an extraordinary experience for customers at a fine dining restaurant. Accomplished an extensive track record of driving consumer and customer loyalty, as well brand equity in the food serving industry. Learned and memorized a script provided by Landry's to succeed in the company upselling menu items and keeping track of all rewards members points. Processed cash, and credit card transactions all while maintaining the best customer service. Education

High School Diploma

Eastwood High School

2010 to 2013

Skills

• closing (8 years)

• credit (8 years)

• credit card. (8 years)

• Excel (3 years)

• Microsoft Word (8 years)

• Customer Care

• Customer Service (8 years)

• Call Center

• Bilingual (8 years)

• CSR (8 years)

• OEM (4 years)

• German (10+ years)

• Upselling (8 years)

• Technical Support

• Product Development (8 years)

• Salesforce

• Account Management (8 years)

• Live Chat

Additional Information

Dedicated, punctual, well organized individual with the ability to adapt and rapidly learn.

-Positive, self-motivated, honest and proficient in verbal and written communication skills.

-Ability to multitask, prioritize, and work enthusiastically.

-Confident, active listener and contributor and great at a problem solving.

-Great team work and interpersonal skills.

-Extremely dependable and prompt.

SKILLS/KEY QUALIFICATIONS

-Vision Software; create merchandise tickets, close and create installation tickets, release credit hold accounts and maintain notes in the system.

-Vision BackOffice; closing tickets, fixing and reprinting pickers, complete transfers and replenishment tickets

-CenPos; process credit card, debit card and gift card transactions well as refunds.

-Microsoft Word; basic knowledge

-Excel; basic knowledge

-Bilingual in English and German

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