Henry Cuello

**** ********** **

Jacksonville, NC 28546

Cell: 469-***-****

E-mail: ad207r@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Client-oriented Administrative Assistant with extensive experience working in a high volume, deadline driven environment. Proven ability to work under pressure and remain focused during constant interruptions. Self-directed and knowledgeable of improving the efficiency and accuracy of office restructuring and office flow, A multi-tasked and self-motivated individual, with excellent communication skills, sensitive to the needs of clients, staff, faculty and patients.

PROFESSIONAL EXPERIENCE

•Reliable, success-driven and competent professional, with 30+ years hands-on experience in Customers Services, Administrative support, and Leave Of Absence Specialist. In depth knowledge of a variety of FMLA Leaves tasks. Entering data into office-based system, producing and corresponding reports, and maintaining and updating office records. Excellent verbal and written communication skills utterly dedicated to utilizing earned skills in the field of administration by working effectively and consistently.

•Detail-oriented professional, comfortable at multi-tasking, with more than 30+ years’ experience in implementing administrative systems, procedures, policies, and monitoring projects. Unbeatable track record of maintaining supplies, answering inquiries, maintaining security, monitoring logbook and ensuring that office equipment is working properly.

•Extremely motivated individual with 25+ years’ administrative experience in diverse office environments. Proficient in a number of related tasks; providing administrative support to executives, performing office and clerical duties and backing- up data entry operators / front desk workers, very strong interpersonal skills with staff members.

•Enthusiastic professional with a proven track record of providing outstanding administrative support for more than a decade. Energetic and well-organized professional having more than 25 years of experience in administrative support. Providing services to Sedgwick Claims Management Services, UT Southwestern Medical Center in Dallas, Texas and The Icahn School of Medicine at Mount Sinai in New York, NY. Brilliantly capable of performing detail-oriented work with frequent interruptions. Primarily striving to understand client needs and provide them exceptional results through cognitively flexible and positive approach. Trained a number of newly joined employees, enhanced their skills in office software, able to work well on my own, and trained to work dynamically in professional environment.

EMPLOYMENT HISTORY

HireGenics (Southwest Airlines)

LOA Specialist 03/2023 - Present

●Processing FMLA approval and denial claims in accordance with compliance and required documentations.

●Analyzing claims to determine eligibility in compliance with states and federal regulations.

●Identifying proper action plans to determine proper benefits due.

●Communicating with employees regarding their claims decisions and process steps.

●Manage, rename, and distribute incoming emails to proper team.

● Correspond to employees emails pertaining to their claims.

Sedgwick Claim Services Irving, TX 75063

LOA Coordinator 08/2020 - 02/2023

•Processing FMLA/MLOA approval and denial claims in accordance with required documentations

•Analyzing claims to determine eligibility in compliance with states and federal regulations

•Identifying proper action plans to determine proper benefits due.

•Communicating with claimants regarding their claims decisions and process steps.

The Home Depot Euless Euless, TX 76040

Freight Associate / Lift Equipment Operator 01/2020 – 06/2023

Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day.

•They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers.

•Directing customers to store departments or merchandise, answering customer questions on product order status

•Work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision.

UT Southwestern Medical Center Dallas, TX 75390

Department: Internal Medicine /Education Coordinator 02/2015 – 03/2020

•Liaison for Internal Medicine Residents and Faculty.

•Entering rotation schedules for both residents and faculty on multiple data bases.

•Providing Mask Fitting for residents.

•Providing Meal Cards Reports over to PHHS GME Office on the first of each upcoming month.

•Working hand to hand with GME office to provide proper residents support in order for them to graduate after their third years of residency.

•Coordinate with outside food vendors for PHHS, UT Southwestern Medical, and VA Hospital.

•Coordinate with Room Scheduling Coordinators to provide locations for all IM Noon Conferences.

•Coordinator for Audio/Video Conference Broadcasting.

•Resource in problem solving.

•Processing Invoices onto UTSW PeopleSoft System.

•Processing Travels and Reimbursements for IM Residents and Faculty.

•Coordinator for Recruiting Incoming Interns after advancing from medical school.

Icahn School of Medicine at Mount Sinai New York, NY 10029

Department of Medical Education/Academic Students Coordinator 12/2007 – 08/2014

•Managed daily calendars for faculty directors.

•Solved complex problems and takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

•Received, sorted and distributed incoming mail.

•Made copies, scanned documents, sent/received emails with attachments.

•Adheres to hospital policies and procedures and Standards of Performance.

•Process confidential medical student records and computer biographical information on all medical students.

•Provide assistance for special events.

•Editor for electives titles and enhancements.

•Maintained supply inventory.

•Assisting in recruitment for future medical applicants through ERAS.

•Equipment operator within the department.

•Administered mandatory student’s compliances.

•Processed medical compliance for all current and alumni students.

•Prepared for conferences and set up schedules needed for services.

Actively looks for ways to improve standard work processes and shares insights with team members, team leaders, and group leaders with the same level of importance as performing quality technical work.

•Promoted teamwork and cooperation through helpful, courteous, and positive interactions with colleagues.

•Performed other duties when needed.

Icahn School of Medicine at Mount Sinai New York, NY 10029

Department of Pathology/Specimen Slides Coordinator 05/2001 – 12/2007

•Entered patient’s classified information into computer system.

•Billing and Auditing.

•Answered and forwarded calls in a courteous professional manner.

•Processed consult requests as requested by patients or facilities.

•Grossing specimens for pathologists.

•Maintain a customer service driven environment.

•Accessioned slides for pathologists.

•Provide administrative support to Pathologists, Fellows, and residents of the Pathology Office.

•Direct the administrative services of the pathologists including computer programs, printing, filing, mailing, and distribution of office supplies.

•Respond to routine and non-routine inquiries of pathologists and outside clients using standardized policies and procedures.

•Promote teamwork and cooperation through helpful, courteous, and positive interactions with colleagues.

Icahn School of Medicine at Mount Sinai New York, NY 10029

Department of Receiving/Equipment Supply Handler 07/1998 – 05/2001

•Processed all receiving services between vendors and end-user for critical hospital and research community.

•Check-in and deliver packages and confirm purchase order labels from UPS, FedEx, RPS and other couriers.

•Lifted packages over 50lbs.

•Handled manual and electrical power jacks.

•Distributed received packages throughout the institution.

•Distributed assignments to fellow staff members.

•Attend and participate in shift stand up meetings, staff meetings and Town Hall meetings.

COMPUTER SKILLS

•Word

•Excel

•Outlook

•CoPath/Tamtron

•Amcom

•MedHub

•Amion

•Microsoft Teams

•QGenda

•Google Drive

•JURIS/TAMS

•CRM

•Workday

CERTIFICATES

•HIPAA

OSHA

•TALEO

EDUCATION

•HS Diploma Awarded

References upon Request.

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