Quinnisha Welborn

**** ******* ****** *****

Concord NC, 28027

704-***-****

ad207d@r.postjobfree.com

SUMMARY

Highly-qualified and professional customer service representative available to fill a position with a reputable company.

High-achieving offering a background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Driven to exceed sales goals and build long-term relationships with customers. Handles multiple responsibilities simultaneously while providing exceptional customer service.

HIGHLIGHTS

Strong organizational skills

Active listening skills

Energetic work attitude

Customer service expert

Telecommunication skills

EXPERIENCE

10-2022

Current

04 -2022

10 -2022

03-2021

—

04 - 2022

04-2018

——

03-2021

04/2017 –

03-2018

10/2015-

03//2017

Service BDC Representative – Team Automotive Group

• Answer incoming inbound calls/ place outbound calls, schedule any service due or needed for customers vehicle.

• Having experience using Omnistream, xtime, & Bizzycar

• Being able to provide impeccable customer service to our customers and maintain our core values as a company

Associate Customer Service Representative- Wells Fargo

• Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone.

• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations

Service VBDC Representative – Proactive Dealer Solutions

• Answer questions such as availability, ro history, and other recommendations for maintenance inquiries.

• Taking great use of the save and dial next feature using systems such as Vollie to make outbound calls to customers that are due for there next service or to schedule services for customers that have a alerted recall notification that needs scheduling.

• Having experience managing systems such as XTIME, Dealerlogix, and being up trained in systems such as Shoploader, DealerFX and knowing how to schedule with websites along with also being trained in taking CSI calls for dealerships as well.

• Handling escalation calls to the best of my ability and successful working through calls at a time manner with low-wrap up time.

Senior Solar Development Advisor - Power Home Solar

●Qualify and book appointments that are dispatched out to sales reps, sending cancellations to correct scheduling territory, making sure that reschedules are qualified and scheduled for sales rep.

●Ability to answer both inbound and outbound calls, and being the face of PowerHome on each call

●Ability to maintain professionalism and provide the best customer service experience

Tier 1 Advisor, Apple Inc. - CONDUENT.

Assist customers and employees with problem isolation and resolution for MAC & creative applications.

Effectively position and sell Apple's support products and technical solutions.

Reset passwords and assist in configuring access for users.

Report and escalate issues and problems through appropriate channels.

Insurance Agent, Independence Blue Cross - XEROX

Reviewed claims for completeness, accuracy, and correct coding

Interpreted information requests and corresponded with patients and agencies in accordance with hospital, state and HIPAA regulations

Processed and adjudicated medical claims according to health plan policies.

Efficient in refunds, sending invoices, reviewing EOB’s, billing, reimbursements, policy reinstatements, processing payments, appeals, managers exceptions.

EDUCATION

HOPEWELL HIGH SCHOOL, HUNTERSVILLE, NC

DIPOMA 12’

CENTRAL PIEDMONT CC, HUNTERSVILLE, NC

2013-2014

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