Customer Service Representative
Resume:
Haby Aw
Hamilton, OH *****
Name of Candidate: Haby AW
Date:12/15/2023
1. Are you currently employed? If applicable, why did you leave your last place of employment? If still working,
why are you looking? Yes
2. What attracted you to this position? Why do you want to work for Luxottica? Cause am good fit
3. Tell the candidate the shirtfronts role and ask: Are you able to work this shift? What is your full work
availability (hours of day, days of week, weekends) Do you have any restrictions to your availability (Days or
Times of the day you can’t work)? yes i can support this shift timing and im flexible (8:30am-5:30pm)
4. Do you have any dates within the first six (6) months of work that you would need off? No
5. List three (3) job responsibilities and/or duties you consider your strengths? Attendance responsibilities, customer service, time management
6. List two (2) technical skills and/or knowledge areas where you are strongest? Customer Service, MS office
7. List an area of opportunity where you would like to improve. Don't know
8. How would you feel about being in a role where you can turn a call into a sale & earn commission?
Good
9. What are the key motivators that inspire you to perform at your best? Like to help others
10. Have you applied directly or indirectly for any other positions at Luxottica in the last six (6) months? No
11. Have you ever worked for Luxottica, any of its subsidiaries, or have you been affiliated with Luxottica in any
way in the last five (5) years? If so, what Brand?
No
12. What decision criteria will you use to decide whether you will accept this job offer, if itis offered to you?
Sure will
Summary
6+ years of Experience in Customer service.
Bilingual call center representative with good experience and highly skilled in taking inbound and outbound calls.
Assisting customers with ordering product, checking product status, assisting with prescription issues
Asked probing questions to determine service needs and accurately input information into electronic systems.
Speak different languages which is French, Fulani, Wolof, and Arabic.
Skills
Customer service representative
Call center experience
MS Office
Education
Bachelor’s degree in Nursing Ecole national de santer
Professional Experience
Wipro (united health care) NY
May 2022 - Feb 2023
Customer Service Representative (Remote )
Responsibilities
Handled high volume of inbound and outbound calls on daily basis.
Answered inbound calls to handle various concerns and made outbound calls to inform them about their applications.
Provide customer service regarding billing and collection issues.
Taking inbound and outbound calls to help customers with their inquiries.
Helped customer resolving complaints and emergency needs.
Call clients and reschedule appointments if a tech cannot make an appointment.
In charge of answering client calls and listening to their concerns and solving problems.
Anthem Cincinnati, OH
July23 Jan 24
Customer Service Representative (Remote)
Responsibilities:
Answering questions about a company's products or services.
Responding to customer inquiries in a call center environment via phone (inbound calls and outbound calls).
Responsible for serving customers with insurance issues and setting up appointments.
Handled over 100 inbound/outbound client and customer calls.
Provide thorough support and problem resolution for customers.
Assisted customers and provided exceptional customer service via phone, email, and li Elevance heath
Jun 2021-Aug 2021
Customer Service Representative
Responsibilities:
Answered and managed 70-80 inbound calls on average a day in a customer center.
Retail customer service for Oakley brand sunglasses.
Assisting customers with ordering product, checking product status, assisting with prescription issues.
Answered inbound calls to handle various concerns and made outbound calls.
US Bank Home Mortgages
Jan 2021- Jun 2021
Customer Service Representative
Responsibilities:
Responsible for collections of payments of mortgages and initiating transfer of funds.
Answered and managed 70-80 inbound calls on average a day to inform customers regarding their payments.
Managed inbound/outbound calls for managing their mortgages payments with all the facts and supporting documents.
Life Safer Intel “lock Inc., Cincinnati, OH
Dec 2016-Nov 2020
Customer Service Representative
Responsibilities:
Answered 100+ inbound calls per day and directed to designated individuals or departments.
Consulted with customers to determine best methods to resolve service and billing issues.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Contact this candidate