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Change Management Technical Support

Location:
Los Angeles, CA
Posted:
January 23, 2024

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Name

First name

Address

Phone

E-mail

Age

Languages

Nationality Marital

MENASRIA

Houas

Pearl Tower Appt 901 Doha Qatar

+974-**-**-**-**

ad205s@r.postjobfree.com

** *****

French, English and Arabic

French

married with 2 children

SUMMARY

More than 20 years of strong professional experience in technical infrastructure management, change management and IT production on system administration, Server consolidation, Infrastructure design and Implementation services. Extensive experience with IBM technologies, as well Linux (redhat) and on ORACLE (SUN) and HP, on customer environments in Europe and MENA.

TECHNIQUE EXPERTISE

IBM AIX Operating System

Server Virtualization – PowerVM

Availability – Power HA

General Parallel File System (GPFS)

Network Installation Manager (NIM Server)

Security - IBM Power SC

IBM Power Systems

IBM PureFlex Systems

IBM Storwize Systems

IBM SAN Volume Controller

Storage Area Networks – Entry SAN switches

ORACLE, Sun solaris 8,9 and 10

Windows, NT, 2008, 2012 Infrastructure DC, ADC, DNS, DHCP, Hyperv

VMware 6.5, Vsphere, DataCenter, VSAN

Redhat 7,8 and 9, Satellite.

PROFESSIONNEL EXPERIENCE

From 12/2012 to now Technical Support services Team Leader Engineer - GBM Qatar

GBM Qatar has a global delivery center to provide various infrastructure services to enterprise customers.

General Responsibilities:

Lead implementation project

Migrate locally hosted infrastructures to the Azure Cloud (skytap).

Perform POC [Proof of Concept], Pilot Implementation of new technologies and Document them for reuse to gain confidence within the team and of the customer

Technical SME for Datacenter Relocation/Power 8/9 Implementation Project

Perform RCA and device the remediation plan in coordination with IBM Support/Developers

Assist Architects in Planning, Effort estimation and to prepare Build Sheets

Mentor junior colleagues.

Point of contact for the Technical Escalation

Lead for all CritSit action involving AIX and Data Storage

Analyse, Plan & Implement Major Projects and RFS (Request for Service] for Clients

Evaluate all the Technical Changes Implemented by the Team

Technology SME in AIX & pSeries for RFS Pool

Technical Team Lead for Projects

Handle Major Incidents and to prepare RCA for the same

Enable and up-skill the team by providing/conduction trainings and Technical Sessions

Provide L3 Support for Problems & any incidents.

Red Hat implementation and support

From 01/2001 to 01/2012 Senior System UNIX /SAN and Networks Engineer - ATOS FRANCE

Atos France has a major customer, EDF-GDF,GEODIS, NORAUTO, ORANGE, Rhodia, LVMH, CanalPlus, …which is the leading IT services, in bank, industry and services in France. Atos provides complete services in enterprise system management for its IT infrastructure and DBS is one of the major banking, industry and services customers for Atos around the Europe. Being the member of Infrastructure services team, my area of responsibilities includes AIX, pSeries, Solaris and Middleware Technologies

General Responsibilities:

Provide L3 Support for Problems & Major incidents

Analyse, Plan & Implement Critical/Major changes in the environment.

Single point of contact for customer with critical

Technical Assessment & Approval of Changes & Represent the competency in Change Control Board

SME for p7 Virtualization & Migration of servers to virtualized environment.

Built and test monthly Disaster Recovery

Analyze the IT environment and identify the infrastructure components that are due for consolidation (Migrating to new environment with latest hardware and operating system).

Organize discussions with the client and infrastructure/application teams to plan the migration.

Build AIX and Solaris systems and tune them as per the application to provide the best performance.

Enable the hosting environment for various functional and performance tests.

Decommission the servers after the successful migration

Transition of new client accounts to the support pool. .

Build, Install and Migrate new AIX systems including HACMP and VIO.

Creating work instructions and technical procedures.

Network Installation Management (NIM) operations.

Upgrade of AIX Maintenance Levels and Firmware versions.

Perform LPAR & DLPAR activities like adding, moving and removing resources.

Managing and installing software support for EMC disks like Symmertix and Clariion for AIX.

Install patches, fixes in the AIX Solaris and HPUX servers as per the CIRATS guidelines.

From 01/2001 to 02/2001 Infrastructure Manager – FINDUS – Marne-la-vallée – France

General Responsibilities:

Management Schedule

Track recurring and daily reports of incidents

Monitoring of system update

deployment of remote workstations

application Support, incident management

Installation and configuration of CheckPoint Firewall VPN-1/FW-1

Secure remote access

Consolidation of servers to Sun Solaris 8/E10000

Volume Management with AIX LVM and Veritas VxVM/VxFS

Engineering Unix IBM-AIX et SUN-Solaris E10K

Project Industrialization: Backup and monitoring resources using TNG

Supervision of engineering: planning, conducting meetings, coordination of technical teams on

projects; implementation with Apache/SSL, EMC TimeFinder, BEA WebLogic Server and migrating to

E10K/SSP SunFire15K/SC, PowerPath, BCV, SAN

Monitoring and Release, Support Level 2 and 3, Incident management, automation and optimization of

the production, flow management, update documentation, Coaching Analysts

Migration flows CFT for clients Line Data Services

From 08/2000 to 12//2000 System and Network Engineer - MC2I - Levallois Perret – France

General Responsibilities:

Installation, setup and configuration of NT servers, and APLE platform, secure web sites

Configuring and Management DHCP, DNS, WINS, PDC/BDC, High availability (Cluster server, RAID5)

Routers, Gateways, Switches CISCO, 3COM, NORTEL

CheckPoint, Firewall 1, Secure and remote access

PC ANYWHERE

Interconnection, installation and configuration of equipment, Migration and supervision networks

Network architecture

From 07/1998 to 12/1999 System and Network Engineer - TRANSICIEL ISR - Boulogne-Billancourt – France

General Responsibilities:

Production site with 300 Windows workstation and 50 Unix servers

Monitor and improve operating procedures of these servers

Check and organize the backups.

Provide technical assistance to

Monitor and ensure the availability and security of servers and data.

Optimize processing chains by incorporating new techniques and new tools

Manage technical problems, hardware, software and applications.

Manage and monitor the settings and configurations of servers and software installed

Create and optimize the Masters to install Windows

Configuring and Managing DHCP, DNS, WINS

Establish the planning of migration (inventory workstation to migrate and/or replace)

Monitor and improve the installation procedures.

Training of users to the new environment.

Provide technical assistance to users.

Supervise technicians during migration.

Administer Lotus Notes Mail.

Mange technical problems, hardware, software and applications.

From 05/1997 to 06/1998 EDI Project Manager – CHU – Montpellier – France

General Responsibilities:

Project Implementation of the dematerialization of administrative documents

Organize and lead projects dematerialization of administrative documents.

Identification of needs, allocation and resource tracking.

Evolution of the project.

Track bugs and usability testing to the start of production, costing.

Transfer management of flows.

Participate in the development, testing and validation of the GED

From 03/1993 to 09/1996 Computer Maintenance Manager – ESPAS - Martigues – France

General Responsibilities:

Manage and supervise the work teams.

Establish and follow the schedule for the technicians on site.

Manage crisis centers and re-qualifying events

Feed back to the purchasing department.

From 1989 to 1992 Junior Consultant Hygiene and Safety – Minister of Telecoms - Algeria.

INITIAL TRAINING

1989 Industrial Safety Engineer - Algeria

1997 Master EDI (Electronic Data Interchange) – Ecole des Mines d’Alès – France

FURTHER TRAININIG

Developing Effective Interpersonal & Communication Skills Program

Combines Red Hat System Administration I and II at a rapid pace

Cloud Manager Training

Power Systems for AIX IV: Performance Management

IBM Storwize V7000 Implementation Workshop

SAN Volume Controller (SVC) V6 Planning and Implementation Workshop

PowerHA SystemMirror 7 Planning,

SAP Masterclass and HANA on Power

Implementing Cloud Manager with OpenStack on x86 Architecture Servers

PowerHA SystemMirror 7 Problem Determination

IBM Pureflex System Administration

IBM PureFlex System Fundamentals with Implementation Services

SYMMETRIX BUSINESS CONTINUITY -EMC-SBC (Security, networking, storage, virtualization EMC)

Installation and Administration Switches BCFP 8Gb (Brocade Certified Fabric Professional)

Administration cluster HACMP

Administration Systems M900

Administration Systems SF15K - Sun

Sun Cluster 3.1 Administration - Sun

Veritas volume Manager -Sun

Administration CFT with Unix - Axway

System Tuning Solaris 2.X

Administration Data Base Oracle (DBAI) – ORACLE University

Administration Systems Enterprise E10000 - Sun

Security Administration Information Systems – l’ ITIN

Networks, Production and Design - C3E – CNAM

CERTIFICATION

2023 Red Hat System Administration (RHCSA) certification.

2020 AZ-900 Microsoft Azure Fundamentals certification

2019 IEEE Leadership Development for Technical Professionals

2018 VMware vSphere 6.5 Foundations Exam

VMware Certified Professional 6.5 Data center Virtualization

2016 IBM AIX Administration V1

2015 IBM Certified System Administrator AIX 7.1 Administration.

IBM_Power_Systems_Expert_High_Availability for AIX Technical Support and Administration - v2

IBM_Certification- Systems Expert Virtualization Technical Support for AIX and Linux -v2

2014 High Availability for AIX –Technical Support and Administration – v2

2013 IBM Certified Systems Expert Virtualization Technical Support for AIX and Linux - v2

2011 IBM Certified System Administrator AIX 6.1 Administration



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