LAWRENCE COPES

Fogelsville, PA *****

610-***-**** - ad205m@r.postjobfree.com

PROFESSIONAL SUMMARY

Founder, Proprietor & General Manager of a multi-location business with full P&L responsibility.

Leader & Expert in assessing market opportunities & directing sales campaigns from prospecting through contract negotiation.

Capable operations director, excellent in developing rapport & motivating to measured results.

Adept recruiter, successful in hiring, training & supervising associates toward organizational goals & personal growth.

SKILLS

Strategic thinking, thriving on business

challenges, sharp analytic ability.

Uncommon ability to mediate the

requirements of customers, associates

& the organization.

Vigorous & successful commitment to

all facets of customer satisfaction,

retention and referral.

Strong concern for the well being of

associates, capability to develop

loyalty & advancement within the

organization.

Proficiency in managing multiple and

complex projects. Reputation for

integrity & fairness among clients &

associate.

WORK HISTORY

07/1983 to Current Proprietor & General Manager

PSI, Inc, Dba Precision Dealer Services – Pennsylvania Designed & executed business start up plan, launched & signed new accounts Directed sales & marketing

Recruited, hired, supervised, evaluated operations personnel Monitored account profitability, service & retention Developed forecasts, budgets & reviewed financial statements. Developed and managed relationships with vendors and suppliers. Consulted with customers to assess needs and propose optimal solutions and gain referrals.

Grew business by developing business plans, hiring staff and obtaining initial investments.

Hired, trained, motivated and disciplined team of 50 professionals. Dominated Philadelphia market for On Site Service businesses. 07/1999 to 01/2005 Partner & Associate General Agent Thrivent Financial for Lutherans

Recruited, trained & mentored independent financial planning agents Conducted recruiting events, interviewed & selected candidates Taught & coached licensing & product classes

Supervised & mentored business & marketing planning Developed & presented client focused finance seminars Conducted business plan & compliance reviews & revisions Contributed to and executed regional business plan. EDUCATION

M.A.: Systematics

Marquette University - Milwaukee, WI

Scholarship: Graduate Scholarship

B.A.: Politics

DeSales University

Presidential Scholarship, Delta Epsilon Sigma, VP Eta Theta Gamma, Class President, Varsity Basketball

ACCOMPLISHMENTS

Proprietor & General Manager Disrupted market & established new norm for dealer services. Grew annual revenue & profitability year over year, Established span of control systems, Implemented "Scorecard" metrics, Achieved JD Power awards for clients

Partner & Associate General Agent, Northeast Region, Thrivent Financial for Lutherans, concurrent, 1999 to 2005, Exceeded recruiting quotas, Implemented new mentoring relationships, Created production credit tracking reporting systems, Selected to coach licensing & product presentation classes, Developed & presented client focused finance seminars, Conducted business plan & compliance reviews & revisions, Contributed to and executed successful regional business plan REFERENCES

Available upon request

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