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Customer Service Supply Chain

Location:
Washington, DC
Posted:
January 23, 2024

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Resume:

Bradley Kerrigan

Swansea, MA ***** • LinkedIn

ad205k@r.postjobfree.com • 774-***-****

OPERATIONS MANAGER PROFILE

Analytical and detail-oriented professional, committed to managing day-to-day operations, implementing growth strategies, and optimizing business processes.

Proven aptitude for driving strategic initiatives and supervising diverse departmental activities within fast-paced, matrixed environments. Adept at cultivating continuous improvement culture and ensuring adherence to company policies. Skilled in financial management, including payroll processing, budgeting, and reporting. Dedicated to supply chain management and logistics coordination with track record of transporting high-value loads. Excel at maintaining highest health and safety standards through risk monitoring and mitigation. Instrumental in leading, supporting, and developing cross-functional teams and executing targeted training programs to boost overall productivity and deliver exceptional customer service.

Areas of Expertise

•Operation Management

•Strategic Planning & Execution

•Process Improvement

•Financial Management

•Regulatory Compliance

•Supply Chain Management

•Issue Resolution

•Health & Safety Assurance

•Relationship Building & Management

•Team Leadership & Development

•Customer Service Management

•Risk Assessment & Mitigation

Career Experience

City of Taunton – Taunton, MA 2017 – Present

Firefighter

Promote safety and security of homeowners, businesses, and government property throughout community by offering quality fire protection. Demonstrate passion for protecting lives and property through dedicated service as skilled firefighter, first-responder, and proficient in emergency medical and fire-prevention duties. Drive cohesive and efficient firefighting unit by supporting team members in daily station tasks, drills, and fire alarms. Engage in community-minded initiatives and volunteer in school and community safety programs, medical services, emergency preparedness, and fire-prevention programs.

●Maintained peak physical fitness through regular evaluations to effectively handle physically demanding firefighting tasks.

●Protected families and city properties by upholding commitment to training, fostering essential firefighting skills development, and maintaining courage in high-pressure situations.

●Acquired advanced knowledge and expertise in firefighting techniques by completing certifications for Firefighter I, Firefighter II, and Hazardous Material through Massachusetts Fire Fighting Academy.

●Attained multiple critical certifications, including First Responder, Ice Water Rescue, Cardiopulmonary Resuscitation, and State 911 Academy for Dispatch for enhancing emergency response capabilities/readiness.

Ryder – North Smithfield, RI 2014 – 2017

Customer Logistic Manager / Class A Commercial Driver’s License Driver & Trainer

Enhanced productivity and customer service through robust business management efforts and by training, leading, and developing associates. Enforced compliance with safety standards and protocols by monitoring risks and executing corrective actions through implementation of safety training. Assumed responsibility for essential financial tasks, including preparation and processing of weekly payroll, monthly financial reports, and annual budgets. Created and maintained monthly driver's certification logs and drug testing records. Demonstrated exceptional analytical abilities, thriving in fast-paced environment with multiple challenges. Exceeded expectations by proactively resolving potential problems by leveraging self-driven approach.

●Demonstrated efficiency in utilizing 53-foot company trailer within 200-mile radius.

●Addressed distribution needs by orchestrating seamless delivery to destination points.

●Showcased strong commitment to follow-up practices and ensuring no tasks fall through cracks.

●Built, maintained, and retained top-performance talent pipeline by hiring and terminating employees.

●Met customer (CVS) expectations by efficiently maintaining, maintaining, processing, and reconciling operations.

●Promoted to Customer Logistic Manager by nurturing mutually beneficial relationships between office team and drivers.

●Prioritized delivery of top-tier service by implementing workforce management tools to plan staff and daily route schedules and conducting safety briefings.

●Transported, secured, and unloaded forty loads valued $100M+ while performing as accident-free and negative report-free Class A Commercial Driver's License (CDL) Driver.

Additional Experience

Security Forces Leader, United States Airforce Pave Paws 6 SWS – Bourne, MA Cape Cod, MA

Education

Degree Title in Real Estate & Contract Law

Massachusetts School of Law – Location (Ongoing)

Bachelor of Arts in Communication – Dean’s List

University of Massachusetts Boston (2021)

Associates of Arts/Science in Fire Science Technology – Dean’s List

Massasoit Community College – Location (2019)



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