Project Manager Management

Roja Mamidyala

West Windsor, NJ 203-***-**** Email LinkedIn

Professional Summary

Performance-driven, strategic, and technical Project Manager with 9+ years of transferable experience in providing leadership for large-scale project lifecycles including project planning and initiation, execution, and project closure for both onsite and offshore teams. Excels at achieving continuous integration and improving business processes while adhering to project timelines and established budgets. Possess a track record for building performance-driven teams, optimizing enterprise system capabilities, and bridging gaps between business and technology to realize essential integration.

Skills & Competencies

Project Management Agile Methodologies Customer Management Salesforce Administration

Deployment Planning Leadership Resource Planning Selenium Automation

Strategic Planning & Analysis Team Management Product Development Software Product Testing

Client Implementations Implementation Plan Issue Tracking Presentation

Career Highlights

Consistently exceeds expectations by supporting systems, leading multiple teams to maximize performance, and managing multiple projects in alignment with requirements.

Collaborates with stakeholders, managing end-to-end project deployment, adapting to change management within a complex work environment, setting up processes with on- and off-shore teams, and optimizing systems, processes, and operations.

Possess depth and breadth of industry exposure coupled with applied experience across Salesforce-focused initiatives while utilizing advanced technology insights to achieve target goals and objectives with precision and excellence.

Experience

AutoRABIT Inc., San Francisco, CA February 2014 – November 2023

Project Manager/CSM July 2022 – November 2023

Successfully transitioned from a Project Manager role to a Customer Success Manager role, demonstrating adaptability and a commitment to meeting company standards for client engagement and satisfaction.

Led cross-functional teams of 20 through the entire Agile lifecycle, from project initiation to delivery, ensuring timely and quality product releases, successfully delivering 15 projects on time and within budget.

Took ownership of a portfolio of 50 customers, successfully undertaking the challenge of establishing connections with legacy customers, proactively reaching out, and establishing meaningful contact with 90% of the assigned customers, significantly contributing to improved customer engagement and satisfaction.

Collaborated with internal team managers to coordinate resource assignments, task allocations, and scheduling for the successful completion of the project.

Managed project plan, project schedules, and weekly project deliverables, preparing work breakdown structure and shared accountability for achieving project milestones.

Led Release Flow Mapping sessions to analyze and optimize the Salesforce release pipeline (CI/CD), identifying key bottlenecks and implementing strategic solutions. Streamlined the release process, resulting in 80% increase in efficiency and improved overall performance of the release pipeline.

Proactively initiated and created Salesforce reports and dashboards for the internal Customer Success team, enabling data-driven decision-making and improving team productivity by 100%

Proactively identified and escalated relevant customer tickets, contributing to an 80% increase in customer satisfaction and enhanced customer experiences.

Implemented monthly touchpoint calls and email check-ins per customer preferences, fostering proactive communication and strengthening customer relationships. Increased customer satisfaction by 100% and achieved 80% customer retention rate.

Utilized SmartSheet project management tool to track progress, manage backlogs, and provide real-time visibility into project status, resulting in improved project efficiency by 100% and timely delivery of 100% of projects.

Project Manager January 2020 – July 2022

Demonstrated exceptional project leadership skills, resulting in a promotion to the role of Project Manager within the company.

Led over 70 successful projects, consistently delivering them on time and within budget, resulting in high client satisfaction ratings.

Successfully onboarded (led kick-off meetings) and managed a portfolio of more than 70 customers utilizing the agile methodology process, completing all projects within the specified timelines.

Managed project plan, project schedules, risk mitigation plan, and weekly project deliverables, preparing work breakdown structure and shared accountability for achieving project milestones.

Collaborated with clients and cross-functional teams to identify and define project requirements, scope, and objectives. Developed solutions and assessed the implications of change on employee experience,

Facilitated weekly status meetings with clients to review project timelines, and milestones, and proactively address potential risks.

Collaborated with internal teams to analyze and understand their requirements, resulting in the creation of custom objects and fields that aligned with their needs.

Created and maintained user roles, profiles, and permission sets to ensure data integrity and prevent unauthorized access, resulting in a reduction in security breaches and ensuring compliance with data privacy regulations.

Identified and resolved escalated problems, guiding team members for effective resolution. Acted as a liaison between internal teams and customers, successfully negotiating and implementing solutions that resulted in a 100% increase in customer satisfaction and improved team collaboration.

Tracked billable and non-billable hours using Zoho, ensuring accurate project time management. Implemented timely notifications to clients in case of projects exceeding allocated time budgets, resulting in an increase in project profitability and improved client satisfaction.

Project Coordinator June 2017 – January 2020

Facilitated effective communication between customers and internal team members to ensure project success, including managing budget estimates, tracking hours, and adhering to timelines.

Supervised and coordinated current projects, ensuring on-time completion by effectively managing tasks, schedules, and budgets. Maintained consistent communication with team members to keep projects on track.

Actively participated in project design meetings to identify potential problems, and technical hitches, and propose solutions, resulting in improved project outcomes and a 20% reduction in technical issues.

Successfully planned and managed project schedules and timelines, ensuring on-time delivery of all project milestones. Conducted regular meetings to facilitate effective communication and documented weekly implementation status reports.

Successfully created change orders to extend the project's period of performance, ensuring project continuity and meeting client requirements.

Utilized SmartSheet and Harvest to track and coordinate project progress and team members' timesheets, ensuring seamless collaboration among team members.

Actively collaborated with the internal product team to discuss and evaluate customer product enhancement requests, resulting in 90% increase in customer satisfaction and 20 number of successful product improvements.

Salesforce Automation Testing Analyst February 2014 – June 2017

Collaborated with the AutoRABIT Test Automation factory team to validate and enhance the playback engine for Selenium IDE.

Provided valuable suggestions to improve the AutoRABIT TAF module, specifically in optimizing pick lists, custom tabs, and look-ups, resulting in a 60% increase in user efficiency.

Analyzed the Salesforce web platform to identify and suggest XPath alternatives for the TAF (Test Automation Factory) team, resulting in an enhanced curing engine for smooth playback and a reduction of 70% in Selenium playback errors.

Facilitated and supported the Business team in conducting User Acceptance Testing (UAT), ensuring smooth execution and timely completion of testing activities.

Designed and implemented custom objects and fields to ensure Salesforce Lightning compatibility, resulting in improved user experience and increased efficiency.

Automated pre- and post-migration processes and unsupported metadata scripts to improve product functionality.

Developed and implemented custom objects and fields to ensure seamless compatibility with Salesforce Lightning platform.

Education & Certifications

M.B.A. Finance and Information Technology

Vinayaka Mission University, Salem, India

B.S. Accounting

Osmania University, Telangana State, India

Licenses & Certifications

Certified Salesforce Admin from Salesforce

Certified QA Tester from International Software Testing Qualifications Board (ISTQB)

Scrum Fundamental Certification from SCRUMstudy

Technology

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Tools: AutoRABIT, CodeScan, Salesforce, Git, Smartsheet, Zoho, Harvest, Jira, Confluence

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