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Customer Service Assistant Teacher

Location:
Tupelo, MS
Posted:
January 23, 2024

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Resume:

Nichole Irmer

209-***-****

ad2057@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Behavior Modeling

Classroom Restocking

Skills Development

Faculty Collaboration

Experience

September 2023 - November 2023

Anderson Creek Academy Charter School - Spring Lake, NC

Assistant Teacher

Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.

Communicated regularly with parents, teachers and administrators regarding student progress and needs.

Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.

Supervised small group activities.

Received recognition for contributions to innovative concepts in classroom instruction.

Supported and documented student growth and progress to achieve academic, social and emotional goals.

Protected confidential information related to staff and families.

Provided individualized instruction to students who needed additional assistance.

Maintained safe, educational environment for students during learning and free play time.

Remained calm and patient in student interactions to support individual growth and development.

Observed student performance and analyzed individual records to assess progress.

Encouraged positive behavior with rewards and incentives.

Collaborated with other staff members to ensure student success.

Helped maintain a safe and orderly learning environment.

Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.

Worked with students to reinforce learning of material or skill introduced by teacher.

Recognized by management for providing exceptional customer service.

Prioritized and organized tasks to efficiently accomplish service goals.

Completed day-to-day duties accurately and efficiently.

May 2023 - August 2023

Harnett County PAL - Lillington, NC

Tutor

Helped students review and understand previous lessons to make connection with new lesson.

Explained tutoring services and booked tutoring appointments.

Asked key questions prompting specific student responses to assess tutoring session progress.

Utilized positive reinforcement techniques to encourage and motivate students.

Designed comfortable tutoring environment conducive to learning.

Built student self-confidence by working through stages of [Area of study] concepts and using positive reinforcement techniques.

Collaborated with administrators on special projects related to tutoring services.

Motivated students using feedback and encouragement.

May 2021 - May 2022

Watertown YMCA - Watertown, NY

Dance Teacher

Maintained effective working relationships with staff members, students and parents.

Developed and deployed oral and written assessment strategies for optimal review of student abilities.

Developed and implemented age-appropriate lesson plans for dance classes.

Motivated students to practice regularly and strive for improvement.

Created an environment conducive to learning by providing positive reinforcement to students.

Selected age-appropriate music and maintained up-to-date knowledge of students' favorite music to incorporate into lessons.

Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.

Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.

Instructed groups of individual and coupled dancers in different dance styles.

Assessed student progress through observation and feedback during class sessions.

Planned special events such as recitals or competitions featuring student performances.

Planned choreography for group performances and recitals.

Planned classes focusing on instruction, demonstration and work time.

Scheduled [Number] classes per year and procured classroom spaces.

Evaluated student progress and adjusted learning plans to foster progress.

Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, tap, jazz, hip hop and modern.

May 2015 - January 2016

MWR Life Magazine - Clarksville, TN

Magazine Ad Sales

Worked with cross-functional teams to achieve goals.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Completed day-to-day duties accurately and efficiently.

Assisted with customer requests and answered questions to improve satisfaction.

Delivered products to customer locations on time.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Identified needs of customers promptly and efficiently.

Recognized by management for providing exceptional customer service.

Collaborated with others to discuss new opportunities.

September 2016 - May 2017

Self Employed Services - Clarksville, TN

Babysitter

Organizing playdates with other children and providing supervision during outdoor activities.

Enforced rules to teach good manners and maintain safe environment.

Led hands-on activities consistent with child's interests and skills.

Communicated with parents about daily activities and any concerning behaviors.

Developing creative ways to encourage learning through everyday experiences.

Enforcing discipline when necessary but always doing so calmly and respectfully.

Tailoring activities based on the individual needs of each child under care.

Engaged with children on individual basis to build positive, trusting relationships.

August 2011 - November 2012

Self Employed Services - Wahiawa, HI

Babysitter

Organizing playdates with other children and providing supervision during outdoor activities.

Enforced rules to teach good manners and maintain safe environment.

Led hands-on activities consistent with child's interests and skills.

August 2011 - May 2012

Hematology Oncology - Tupelo, MS

Scheduling Clerk

Managed schedules of team of [Number] personnel to keep shifts properly staffed.

Updated calendars, organized events, and scheduled appointments.

Distributed work orders to departments.

Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.

Identified needs of customers promptly and efficiently.

Exceeded customer satisfaction by finding creative solutions to problems.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Assisted with customer requests and answered questions to improve satisfaction.

Recognized by management for providing exceptional customer service.

Completed day-to-day duties accurately and efficiently.

Understood and followed oral and written directions.

May 2009 - May 2011

Pain Clinic - Tupelo, MS

Receptionist

Greeted visitors entering establishment to determine nature and purpose of visit.

Served as company concierge to employees requiring assistance help with travel arrangements.

Reported suspicious individuals to supervisor.

Ensured that all necessary forms were completed accurately prior to submitting them for processing.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Scheduled appointments for clients, customers, and other visitors.

Scheduled and confirmed appointments.

May 2008 - August 2008

Tupelo Country Club - Tupelo, MS

Beverage Cart Server

Ensured accuracy of orders by double-checking order details prior to delivery.

Stocked customer service stations with paper products or beverage preparation items.

Asked customers about meals to assess satisfaction and collect vital feedback.

August 2007 - June 2008

Allstate Insurance Co - Starkville, MS

Telemarketer

Cross-sold additional products and services to purchasing customers.

Utilized customer relationship management software for tracking leads and sales efforts.

Conducted surveys with current customers regarding their satisfaction levels with products or services.

Initiated outbound calls to prospective clients using scripts.

Documented sales call data in company software.

Developed relationships with customers to increase sales opportunities.

Maintained and recorded customer information in database.

May 2007 - August 2007

Tupelo Country Club - Tupelo, MS

Beverage Cart Server

Ensured accuracy of orders by double-checking order details prior to delivery.

Stocked customer service stations with paper products or beverage preparation items.

Asked customers about meals to assess satisfaction and collect vital feedback.

May 2006 - August 2006

Tupelo Country Club - Tupelo, MS

Beverage Cart Server

Ensured accuracy of orders by double-checking order details prior to delivery.

Stocked customer service stations with paper products or beverage preparation items.

Asked customers about meals to assess satisfaction and collect vital feedback.

Verified age of customers purchasing alcoholic beverages before serving them.

Maintained an organized work area throughout shift operations.

Worked in close collaboration with team members to ensure customers received high-quality service.

Stocked beverage cart fully to engage in rounds on golf course.

Maintained cleanliness of beverage cart, including restocking when necessary.

Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Accepted payment from customers for beverages purchased.

August 2004 - May 2005

Salon 115 - Tupelo, MS

Salon Assistant

Managed and updated shampooing, retail corner and hairdresser supply inventories to meet project demands.

Ensured all tools were properly sanitized before use on each client.

Kept work stations clean and sanitized scissors, combs and other styling tools.

Performed light receptionist duties such as checking clients out upon completion of services rendered.

Greeted customers and provided exceptional customer service.

August 2002 - January 2003

Tropical Tans of Tupelo - Tupelo, MS

Front Desk Manager

Education and Training

May 2012

University of Mississippi University, MS

BBA Marketing

May 2005

Tupelo High School Tupelo, MS

High School Diploma



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