Customer Service High Volume
Resume:
Michelle A. Joubert
Immediately
Date Available to Start
Please explain why you feel this candidate is best fit for this position / provide any additional comments
20+ years of customer service experience.
5 + years of call center customer service- high volume inbound/outbound.
Detail oriented with excellent reasoning skills.
Strong problem resolution.
Ability to document on dual computer monitors and multiple screens.
Intermediate MS Excel skills.
Proficient in MS Office Suite Software
SUMMARY OF QUALIFICATIONS
Enthusiasm for acquiring new skills and knowledge.
Capable of innovative thinking and improvements.
Professional ethics and communication skills.
Microsoft Office; Word, Excel, OMD Networking System, Windows 7, ACT Database, PowerPoint, Access, operating, word processing, and software systems.
PROFESSIONAL EXPERIENCE
Conduent March 2023 to Jan 2024
Responsible for answering a high volume of calls from clients.
Assisted them with applying for SNAP benefits.
Transferred them to case worker when appropriate
ACCLARA/PENN MEDICINE Feb 2022 to Jan 2023
Answer a high volume of calls from patients
Assisted patients with their accounts including billing and insurance issues.
Processed refunds to patients for overpayments
Assisted Leadership team with Escalated calls from patients
Eversana/Johnson & Johnson Patience Assistance June 2020 to Feb 2022
Answer a high volume of calls from patients.
Assist patients with required documents needed to complete an application for medication assistance.
Always show empathy and professionalism to patients to relieve their anxiety.
Work closely with Team Leads to ensure patients applications are processed in a timely fashion.
Assist Data Intake by processing appliAcations that are faxed in.
Attend all meetings and training to keep updated on the application process.
Marketing Support Services - Cincinnati, OH August 2015 to January 2019
Customer Service Associate
Answered a high volume of inbound calls.
Generated and/or completed reports.
Updated, processed and filed client invoices.
Assisted in the supervision of other employees.
Provided proactive support service to customers.
Managed documents and correspondence to various clients.
Responsible for handling special projects as administered by project manager.
Assisted with receptionist duties, file organization and research and development.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Staffmark/The Kroger Co - Blue Ash, OH August 2013 to January 2014
Email Back-up Ambassador
prepared correspondence and reports.
Scanned documentation and entered into the database.
Replied to our customers email in a timely manner.
Represented myself as an Ambassador of the company at all times.
Added new material to file records and created new records.
Organized forms, made photocopies, filed records
Belcan Staffing/Hammacher & Schlemmer - Fairfield, OH November 2011 to December 2011
Customer Service
Responsible for incoming calls relating to representative’s account.
Utilized problem solving skills by assisting customers with concerns on previous orders, balance inquiries, expected shipping date and other related inquiries.
Crown Services/US Bank Lock Box - Springdale, OH January 2010 to April 2011
Data Entry
Responsible for Accurately and efficiently inputting tax payers’ information.
Opened and sorted mail received by tax payers and verified the information corresponded with appropriate documents.
Entered numerical data into databases in a timely and accurate manner.
Avon Products Inc - Springdale, OH August 1997 to June 2000
Order Entry Specialist
Responsible for incoming calls relating to representative’s account.
Utilized problem solving skills by assisting representative with concerns on previous orders, balance inquiries, expected shipping date and other related inquiries.
Worked closely with Customer Service Department to insure we as a company were fulfilling the representatives needs and concerns.
Assisted the coordinator and supervisor on a regular basis to mentor newly trained specialist who are new to the floor.
Assisted with the info-line to provide accurate information to the other specialist.
EDUCATION
University of Cincinnati/Blue Ash Campus - Blue Ash, OH
Associate of Science: Pre-Business Administrator
GPA: 3.515, Pre-Business GPA: 3.515
Forest Park High School 1986
Contact this candidate