Joseph Wade

*** ******** **. **********, **. ****4 ad204h@r.postjobfree.com 252-***-****

Public Safety Software Systems Administrator

Law enforcement officer with 25+ years’ experience in public safety software systems operations. Expertise areas include criminal investigations, public affairs, urban patrol, undercover work, and patrol officer supervision. A strong contributor in program coordination, team training, and in-unit collaboration. Extensive experience within several assignments in major high-crime districts with an ability to relate these experiences into first responder computer software.

Work Experience

PTS Solutions, Baton Rouge, LA.

Regional Account Manager (20117 to 2018)

Key Skills: Client Management, Training, Budget Implementation, Scope of Work Requirements, Compliance, Collaboration, Team Development, Accountability, and Operations Planning.

Responsibilities: Assisted in the development of public safety software utilized for various agency sizes and divisions including police departments, courts, prosecutors, marshals, and fire departments. Build key intern and external relationships to gain new clients and repeat business. Provided industry knowledge and standards in terms of functionality.

Selected Accomplishments:

Sold an account within the first three months of managing new territory.

Improved add on offerings including hardware to accompany software.

Pitt County Sheriff’s Department, Greenville, NC.

Reserve (Previously Active) Deputy Sheriff (2007 to Present)

Key Skills: Staff Management, Team Training, Community Relations, Budget Administration, Law Enforcement, Unit Leadership, Law Requirements, Enforcement & Compliance, Public Safety

Responsibilities: Direct several processes including collection, preparation, and handling of evidence and personal property, collaboration with court officials and other law enforcement divisions, and facility and vehicle inspections. Ensure compliance and accuracy is reporting and records.

Selected Accomplishments:

Researched, suggested, and implemented several community programs and events.

Conducted hundreds of important raids while ensuring the safety of the team.

Southern Software, Southern Pines, NC.

Project Manager & Public Relations (2012 to 2016)

Key Skills: Scope of Work, Forecasting, Assessment, Customer Engagement, Project Controls, Organizational Support, System Solutions, and Team Follow up.

Responsibilities: Managed the entire scope of work for all assigned projects including documenting the technical environment, completing risk assessments, preparing site infrastructure, collecting data, completing conversions, pilot testing, acceptance tests, site and software training, and customer delivery.

Selected Accomplishments:

Received high scores on all customer satisfaction survey projects.

Successfully implemented several scope and change management processes to increase productivity and efficiency within all projects.

InterAct Public Safety, Winston Salem, NC.

Project Manager & Customer Service Manager (2003 to 2012)

Key Skills: Customer Management, Budget Adherence, Project Management, Public Relations, Project Goals, Risk Assessment, Account Research, Proposal Creation, and Cost Reduction.

Responsibilities: Held responsibility for the account management of Public Safety entities over the span of a five state region. Oversaw all facets of project work including assigning work, creating project metrics and goals, conducting risk assessments, and follow up on all processes. Managed end to end projects from documentation of technical environments to delivery of system solutions to customers.

Selected Accomplishments:

Built relationships with Chiefs, Sheriffs, and 911 Directors to secure multi-million dollar public safety contracts and accounts.

Successfully mitigated issues through strategic planning and forecasting of issues and resolving prior to implementation.

Additional Experience:

Account Manager ~ VisionAir Public Safety, Wilmington, NC.

Detective Sgt. Narcotics ~ Williamston Police Department, Williamston, NC.

Narcotics Investigator ~ Beaufort Co. Sheriff’s Department, Washington, NC.

Patrol Officer ~ Bethel Police Department, Bethel, NC.

Education

Certificate, Intermediate Law Enforcement

Department of Justice, State of NC – Raleigh, NC

Certificate, General Basic Law Enforcement

Department of Justice, State of NC – Raleigh, NC

Certificate, Basic Law Enforcement Training

Pitt Community College – Greenville, NC

Criminal Justice Courses

Pitt Community College – Greenville, NC

Job-related Training

Drug Investigation Training with Organized Crime Drug Enforcement Task Force

Drug Interdiction Certification

PPCT Baton Instructor

Certified North Carolina Law Enforcement Instructor with Advanced Liability Certification in Emergency Response and Vehicle Pursuit

Pressure Points Control Tactics Instructor

BLET Program Instructor

References

Mike Meshaw

Greenville, NC

252-***-****

Cameron Dew

Southern Pines, NC

919-***-****

Tony Williams

Greenville, NC

252-***-****

Honors

Army National Guard: Honorable Discharge & Army Achievement Medal

“I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.”

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