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Social Media Customer Service

Location:
Atlanta, GA
Salary:
Open for discussion
Posted:
January 23, 2024

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Resume:

Contact

Education

302-***-****

Phone

ad2049@r.postjobfree.com

Email

Ayanah Jenkins

M a s s M e d i a & C o m m u n i t y O u t r e a c h C o o r d i n a t o r

Experience

Planned and orchestrated grand events that the fostered strategic community partnerships with Historically Black Colleges and Universities(HBCU's) and Minority Serving Institutions (MSI's), local businesses, faith-based institutions, and community-based organizations that yielded 600+ attendees. Provided strategic and tactical direction for business development/training recruitment team.

Secured and maintained customer retention rate 45% above company average. Created advertisements, PowerPoint presentations, implementing public relations strategies and building marketing campaigns that advances the projects missions and goals.

Delivered strategic coordination of critical social media management; administered content development, campaign management, and overall brand messaging/presence across many social media platforms. Increased social media followers to 40%+ via quality resident engagement.

Interconnected with other agencies to integrate hybrid solutions (blend of traditional print and digital collateral).

Spearheaded company, community, and residential events promoting Harbor Group Management and their key partnerships.

Developed fluency in using Facebook, Instagram, and Twitter; designed and launched engaging text, posts, image, and video content.

Provided studio provision by coordinating many workflows concurrently; pivoted back and forth from project to project while sustaining quality. Sourced quality, obscure products and collaborated with Directors, Producers, and Stylists for product broadcast/promotion; built a record of swapping show sets within 60 seconds, greatly expediting daily broadcast processes, subsequently increasing QVC and product brand coverage.

Praised by management team and clients for outstanding performance including customer service excellence, prioritization/delegation skills, and professionalism/integrity while simultaneously executing projects across 3 channels. Lead Campus Community Recruiter

Social Media Coordinator

Studio Coordinator

Dec 2020 - Present · 2 yrs 9 mos

Mar 2019 - Dec 2019 · 10 mos

Apr 2017 -Mar 2019

Our Money Matters-Non-Profit Org.

Harbor Group Management Company l

QVC Television l

DELAWARE STATE UNIVERSITY

Bachelor of Science - BS, Mass

Communication/Media Studies

2015

Skills

References

Event Coordinating/Collaboration

Traditional/Digital Marketing

Project Coordination

Leadership

Verbal/Written Communications

Team Management

Journalism

Managing Live Productions

Content Creation

Networking/Relationship Building

Sales & Analytics

Time Management

Microsoft Office

Innovative Thinker

Experienced Community Outreach Specialist with a superior record of successful community outreach and engagement. Seasoned at cultivating strategic partnerships. Adept at promoting awareness regarding programs and company initiatives while intertwining my media expertise. Name : Jackie Boucher

Email: ad2049@r.postjobfree.com

Phone: 914-***-****

Position- Former Program Manager -Our Money

Matters

Name : Zahra Farrokh

Email: ad2049@r.postjobfree.com

Phone: 484-***-****

Position- Former Supervisor- QVC



Contact this candidate