Customer Service Team Member
Resume:
Customer Service, Barista Team Supervision Proactive and Problem Solver
Sales Techniques Time Management and Prioritization
Communication and Organizational Skills Sales Reports Stocks Inventory
QUALIFICATIONS PROFILE
Dynamic and performance-focused individual, offering hands-on customer service in food and beverage sector with expertise in serving customers, selling and achieving targets. Recognized for demonstrating solid dedication to oversee and implement overall restaurant processes, maximize productivity and cultivate a professional relationship with colleagues. Goal-driven and highly effective team member, armed with keen attention to detail, ability to work gracefully under pressure, a fast learner who has can do attitude and a team player.
PROFESSIONAL EXPERIENCE
CAF CAFÉ – ROF COMPANY L KUWAIT DECEMBER 12, 2021-PRESENT
Lead Barista
Observe strict compliance to company’s standards when performing my tasks and responsibilities.
Develop strategies for improving our customers’ dining experience.
Knowledge of coffee brews and roasts.
Good communication skills, approachable, polite and positive attitude.
Maintained a clean and professional appearance and dining area of guest satisfaction.
Key highlights: Recognized as a best in customer service by a mystery guest.
The Kind Ones Restaurant Kuwait March 2019-November 2021
RESTAURANT SUPERVISOR
Efficiently supervise the restaurant while maintaining the food hygiene and overall cleanliness.
Assist in the hiring and training of new employees as well as the continuous training of existing staff.
Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
Maintain high-quality food standards.
Oversee our kitchen staff’s compliance with all health code and sanitation requirements.
Provide exceptional customer service and lead staff to do the same.
Respond to customer complaints quickly and resolve them effectively.
Develop strategies for improving our customers’ dining experience.
Work with staff to project future needs for kitchen supplies, goods, and cleaning products.
Maintain regular inventory of all needed supplies.
Identify methods our restaurant can use to cut waste, decrease costs, and improve revenue.
Manage the work schedules of our restaurant’s staff.
Observe strict compliance to company’s standards when performing my tasks and responsibilities.
Key Highlight:
Consistently achieves 90% to 95% of monthly sales target
Cinnabon and Seattle’s Best Coffee Kuwait June 2013–February 2019
SERVICE CREW / BARISTA / CASHIER
Check supplies in counter area and restock items to ensure a sufficient supply throughout the shift.
Maintaining of cleanliness and sanitation of the front-of-the-house including all tables, floors, windows, and beverage station, restroom, etc.
Greet customers and takes their orders – use cash register to record the order and computes the amount of the bill – collects payment from guest and makes change.
Comply with all portion sizes, quality standards, company policies & procedures.
Collect cash or card payment from guest. Make change for cash transaction, verify identification for debit cards and prepare charge vouchers for credit card purchases.
Count money and charge payments in cash drawer at end of shifts.
Handle complete cold & hot food preparation assignments neatly, accurately, and in a timely fashion.
Maintain proper food handling, safety and sanitation standards while preparing food, serving food and clean-up.
Keep display equipment clean and free of debris during meal service as assigned.
Maintain professional appearance at all times, clean and well-groomed as per standards.
Display a positive and enthusiastic approach to all assignments.
Exhibit a cheerful and helpful manner when dealing with customers.
Key Highlight:
Recognized and awarded as Crew of the Year in 2015
EARLIER CAREER
BNY Jeans Philippines April 2012–April 2013
SALES ASSOCIATE
Kentucky Fried Chicken (KFC) Philippines July 2008–March 2012
CREW MEMBER
TRAININGS ATTENDED
Delivering Excellent Customer Service
The Kind Ones Restaurant, September 2021
Basic Food Hygiene and Safety
The Kind Ones Restaurant, November 2020
EDUCATION LANGUAGES
Bachelor of Science in Hotel and Restaurant English – Excellent
Management, 2012 Filipino – Native Language
San Pedro College of Business Administration Arabic – Basic
City of San Pedro, Laguna, Philippines
CHARACTER REFERENCES PERSONAL INFORMATION
Ms. Angelita Oriondo
Age: 33
Assistant Manager
Date of Birth: 16 June 1988
Arabica Kuwait
*****************@*****.***
Status: Single
Religion: Roman Catholic
Nationality: Filipino
Height: 167 cm
Ms. Rechel Bagsic
Specialist - Passenger Services
Kuwait Airways
*************@*****.***
Weight: 60 kg
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