Jennifer Kent Dorman

Customer Service- Sales

Arkansas City, KS 67005

ad203u@r.postjobfree.com

+1-316-***-****

To obtain employment with a company that cares about their customers and employees. To be apart of a thriving company and contribute to customer care. To aid in successful and profitable business My present job has shown me the path to move and attain what has been my long-term career objectives.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Manager

Dorman Innovations - Arkansas City, KS

February 2022 to Present

• Daily office operations of home renovation company. Built bids for potential customers, provided current customers with service on current projects, AP/AR. Scheduling, reports for KPI's, goal setting, Recruitment, On boarding.

• Data/PO entering and confirming

Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training)

• Processes a variety of documents, which may include load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records.

• Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions.

• Maintains customer order files, invoices, debit and credit memos and other records to ensure complete documentation and support Customer Service functions.

• Performs data entry for customer information, shipments, orders and load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records.

• Work closely with Quality and Compliance

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Answered calls from customers and clients, vendors, transportation company’s, and potential customers

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Performed data entry for orders

• Managed client records

• Answered calls from customers

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Handled online orders and credit card transactions Service Coordinator/ Trainer

CHAMPION HOME BUILDERS - Arkansas City, KS

November 2019 to February 2022

• Manufactured Home Service Coordinator

• Attention to detail, an energetic approach to daily responsibilities, and problem solving skills with excellent communication and trouble shooting skills. ensure the ongoing data integrity of current and new service contract records are maintained.

• Works closely with dealers and homeowners to ensure satisfying experience with all aspects of the home buying and warranty experience

• Invoicing

• Accounts receivable

• Proficient in Microsoft NAV

• Open, close and dispatch warranty service items

• Service customers and retailers in warranty and sales parts

• Inventory and track of ordering through purchasing and ensuring technicians have all parts required for service calls

• Cross train in and for other departments

• Lean Six Sigma

Environmental Services Coordinator

Skyline Homes - Arkansas City, KS

June 2019 to November 2019

• Coordinate all cleaning and facilities properly stocked and maintained.

• primary responsibility the daily coordination of the Housekeeping operations.

• Responsible for ensuring the department achieves the highest level of service delivery through effective communication and follow up.

• Purchase supplies and necessary equipment

• Osha standards

• MDS educated

• Strong attention to detail.

• Ability to work well under minimal supervision.

• Capacity to take direction.

• Excellent communication skills and the ability to work as a team. Dental Assistant

Moundridge Dental - Moundridge, KS

January 2019 to June 2019

• administrative duties in the dental office, sterilization and setup of dental tools, cleanup of the examination room and assisting the dentist in various procedures.

• Insurance and billing

Customer Care Representative

Winston Brands Inc - Wichita, KS

February 2018 to January 2019

Order entry and sales

Owner

Holiday Helpers & House Cleaning - Arkansas City, KS November 2012 to January 2018

• Residential and Commercial Cleaning

• Event Planning and Services

• Managed 1 to 2 part time employees

• Detailed records of employees and small business activities

• Educated is State and Federal employment requirements and tax filing Internship

Doctors Billing Inc - Winfield, KS

March 2010 to July 2011

• Reading and analyzing patient records

• Determining the correct codes for patient records

• Using codes to bill insurance providers

• Interacting with physicians and assistants to ensure accuracy

• Keeping track of patient data over multiple visits

• Managing detailed, specifically-coded information

• Maintaining patient confidentiality and information security Office Manager

A plus Answering Service - Strother Field, KS

May 1996 to July 2003

• Preformed Human resource duties

• 24/7 answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.

• Transfer calls.

• Relay verbal messages.

• Record and deliver messages.

• Call the appropriate person requested by caller.

• Contact individuals and inform them of message.

• Refer caller to emergency numbers if necessary.

• Date stamp time of call and record in computer system.

• File messages.

• Operate cord or cordless switchboard.

• Operate intercom, two-way radio, or public address.

• Arrange conference call.

• Schedule or cancel appointments.

• Answer caller's questions.

• Accept orders.

• Monitor alarm systems.

• Proofread messages and sort mail.

• Perform other clerical duties as necessary.

• AP/AR

• Billing

• Maintained and supervised office operations

• Communicated with clients

• Supervised office staff

• Supported and trained staff

• Managed payroll

• Maintained office efficiency by organizing operations and procedures

• Processed billing, collections, deposits, and orders on a daily basis

• Processed daily transactions

• Maintained office supply inventory

• Fulfilled clerical activities

• Handled all financials

• Prepared payroll

• Collected payments

• Supervised office staff

• Supported and trained staff

• Handled direct administrative issues

• Greeted visitors

Chiropractic Assistant

Cellers Chiropractic - Arkansas City, KS

April 2000 to August 2001

• Patient scheduling

• New patient interviews/history

• Billing/Insurance

• Maintaining and keeping track of office supplies

• Verifying insurance

• Sorting mail

• Transferring patients

• Maintaining an orderly work area

• Laundering towels and gowns used in the office

• Maintaining other inventories

Education

Associate in Medical Coding

Cowley College - Arkansas City, KS

August 2009 to February 2011

Associate in Applied Science

Cowley College - Arkansas City, KS

August 2009 to January 2010

Skills

• microsoft office suite (10+ years)

• Dentrix

• Dental

• Eaglesoft

• CPR

• infection control

• Word

• Dental Assistant

• Inventory

• retail sales

• sterilization

• scheduling

• Microsoft Nav (3 years)

• Chairside Assisting

• HIPAA

• Medical Billing

• Medical Coding

• Medical Scheduling

• Order Entry

• Environmental Services

• QuickBooks

• EMR Systems

• Information Security

• Dental Receptionist

• Data Entry

• Analysis Skills (10+ years)

• Insurance Verification

• Accounts Payable

• Medical Terminology

• Medical Records

• Accounts Receivable

• Office Management

• Medical Imaging

• Laboratory Experience

• Customer Service (10+ years)

• Accounting

• Commercial Cleaning

• Event Planning

• ICD-10

• Microsoft Powerpoint

• Microsoft Access (10+ years)

• CPT Coding

• Office Experience

• Phone Etiquette

• Typing

• Purchasing

• Multi-line phone systems

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

• Microsoft Office

• Dietary department experience

• Transcription

• Manufacturing

• Order fulfillment

• Clerical Experience

• Payroll

• Writing skills

• Communication skills

• Computer skills

• Google Suite

• Construction

• Customer support

• Leadership

• Salesforce

• Documentation review

• Software troubleshooting

• Adult education

• Google Docs

• Windows

• PCI

• Contracts

• Adobe Creative Suite

• Adobe Acrobat

• Schedule management

• Redux

• Data collection

• Database management

• Upselling

• Sales

• English

• SAP Certification (3 years)

• EDI

• Microsoft SQL Server

• Quality Assurance

Certifications and Licenses

Microsoft Office Certificate

August 2012 to Present

HIPAA Compliance Certification

February 2019 to Present

CPR Certification

Lean Six Sigma White Belt

Present

SAP Certification

June 2020 to Present

Assessments

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Basic attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

January 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Management & leadership skills: Impact & influence — Proficient March 2023

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Medical billing — Proficient

March 2023

Understanding the procedures and forms used for medical billing Full results: Proficient

Recruiting — Proficient

March 2023

Managing the candidate sourcing and selection process Full results: Proficient

Administrative assistant/receptionist — Proficient March 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Medical receptionist skills — Proficient

March 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

February 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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