Summary

I am results-oriented with a forward-thinking and resourceful approach to life. I am a reliable worker and can manage complex projects in any industry.

My skills and hobbies include being very athletic, a martial arts/self-defense instructor, a physical trainer, and a certified mechanical technician and can speak a few different languages(French, Spanish, and Swahili). Education

Mechanics

Power Sports Institute • Cleveland, OH

05/2018

V Twin Technician Certification

Skills

Business Ownership, Customer Service Skills, Management Experience, Heavy Equipment Operation, Heavy Haul Experience, Automotive Repair/ Experience, Construction Experience Experience

Mechanical Technician

Heartland Express • Mableton, GA

06/2023 - Present

Service and repair company vehicles:

Serviced brakes and tires, installed factory parts, changed water pumps, and all preventative maintenance tasks such as oil changes and winterization.

Efficiently and accurately performed repair work as outlined in work orders following exact company standards and orders.

Performed and thoroughly completed vehicle inspections to ensure trucks were removed from the roadways until restored to standards or able to get back onto the roads safely. Owner and Founder

Kings Cleaning Disinfect • Smyrna, GA

02/2021 - Present

Provides business and quality control for large house and business-related cleanings such as pressure washing, disinfecting clean-ups, clean-outs of overly packed buildings, homes, garages, storage units, and more. Secured and maintained team members for massive services to provide efficient cleanings and disinfectant services for repeated and new clients.

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of clients' homes, office spaces, and equipment.

Conducts business process assessments and develops new processes for the successful management and execution of services monthly.

Parts Associate

SE Harley Davidson • Cleveland, OH

08/2018 - 02/2021

Establishedpersonal connections with customers exceeding customer service expectations Eddie Castro-Brown

ad203n@r.postjobfree.com

770-***-****

Smyrna, GA

Established personal connections with customers, exceeding customer service expectations Built rapport with clients by providing quality customer service and problem-solving Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Maintained clean and neat parts counter and sales floor Organized the parts storage and stocked inventory to maintain a full service store Researched vehicles and parts via physical catalogs and Knowledge of manufacturing electronic means standards/regulations Adhered to company guidelines for performance and • Working night shift compliance Power and hand tools

Met customer needs by looking up stock numbers and prices for Computer proficient various parts, identifying correct items and placing timely orders Read and studied catalogs to identify new market parts and customer preferences and choices Reviewed current processes and procedures and implemented safety knowledge proactive adjustments to maintain quality, service, and sales

Assistant Manager

ShopNGo • Bedford, OH

06/2014 - 09/2019

Managed opening and closing procedures with all team members when the senior managers/ supervisors were absent

Trained team members in successful strategies to meet operational and sales targets Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences as well as upselling company products

Submitted reports to senior management to aid in business sales and company documents to help with moving communications across the different store locations V-Twin Certified Technician

PowerSport Institute • Maple Heights, OH

06/2018 - 06/2019

Supported staff development and goal attainment by focusing on V-twin Certified Technician skill development and job satisfaction by advancing my knowledge in mechanical studies Kept work areas clean, organized, and safe to promote efficiency and team safety while enforcing policies focused on increasing team productivity and strengthening operational efficiency Recruited top talent, with a focus on completing timely performance evaluations, and also providing positive feedback, and rewarding superior performance to employees on their work with the motorcycles Maintain overhauling engines, performing body repairs, running diagnostic tests, replacing defective parts, and checking ignition points and tire pressure on a daily References

Available Upon Request

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