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Social Media Client Relations

Location:
Boynton Beach, FL
Posted:
January 23, 2024

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Resume:

Nicole Yellin

Strong detailed-oriented leader with excellent client relations skills and demonstrated event & meeting planning, promotion, advertising and social media campaign experience. STRENGTHS & EXPERTISE

• Delphi/Salesforce

• Tripleseat

• Allseated

• Social Tables

• Client Relations

• Microsoft Office Suite

• Contract Development

• Problem Solving

EXPERIENCE

Eau Palm Beach Resort & Spa, Manalapan, FL

Restaurant Events Manager August 2023 to Present

• Effective coordination of all restaurant events while maximizing food & beverage revenue

• Ensure delivery of exceptional five-star service

• Book large restaurant events and cabana dinners for 12 to 30 guests Farmer’s Table, Boca Raton, FL

Director of Catering & Banquet Sales January 2022 to June 2023

• Strong knowledge of restaurant and hotel event space

• Communicate effectively with clients, department heads and restaurant leadership team

• Attend bi-weekly sales meetings to address potential new clients and go over banquet service

• Develop long lasting relationships with both social and corporate clients

• Increased sales from $800,000.00 to $1.4 million in one year

• Collaborate with Executive Chef, Banquet Manager and Director of Operations in planning and execution of highly successful functions.

• Work closely with a diverse clientele, including corporate and social clients, wedding and meeting planners on events serving 10 to 180 guests.

Catering Sales Manager September 2021 to January 2022

• Ensure prompt responses to all inquiries daily

• Develop and maintain relationships with party planners and vendors

• Communicate with clients to initiate, negotiate, and close contracts for all events

• Work closely with executive chef and restaurant general manager to determine profitable selling prices for events and help develop menus

• Review operational problems to determine ways to improve service and performance Catering Sales Assistant June 2021 to September 2021

• Manage incoming event & wedding inquires, follow up with clients as well as provide tours of event space to prospective clients

• Work closely with Executive Chef to make sure the banquet team has all details for upcoming events

• Assist clients with any issues or questions, create contracts and proposals for future events

• Attend weekly event meetings with staff to make sure events run smoothly

• Detail event orders and work closely with clients in the planning of their events Wyndham Hamilton Park Hotel & Conference Center, Florham Park, NJ July 2019 to March 2020 Coordinator of Meetings and Conference Services

• Provide outstanding client relations in accordance with Wyndham standards for the business center, including greeting guests, responding to inquiries and problem solving. 973-***-**** ad203l@r.postjobfree.com linkedin.com/in/nicoleyellin Nicole Yellin

• Coordinate up to 30 corporate meetings per month that were attended by up to 200 guests per meeting

Nicole Yellin

• Developed post-meeting surveys and reports that included client feedback and hotel improvement recommendations

• Block meeting rooms for groups in house based on group size and room set up requested

• Attend weekly meetings with all departments of the hotel to discuss the details of upcoming conferences at the property

Maritime Parc, Jersey City, NJ August 2017 to June 2019 Event Coordinator (May 2018 to June 2019)

Junior Event Coordinator (August 2017 to May 2018)

• Managed large-scale events including weddings, bar/bat mitzvahs and corporate meetings attended by up to 300 people

• Guided clients through the sometimes-overwhelming event detailing processes

• Designed and directed banquet event orders, layouts and other details to all staff members resulting in successful event operations

• Established and maintained strong relationships with vendors including florists, bands and photographers

• Established and maintained superior client relations through communication of key event details ensuring total customer satisfaction

• Partnered with clients throughout the event to ensure successful event execution and client satisfaction Wyndham Hotel, Boca Raton, FL May 2016 to April 2017 Intern

• Researched and compared competitor’s corporate rates for peak rate changes

• Designed a 12-month calendar highlighting holidays, in-house and local events to adjust rates based on occupancy

• Created gift bags for corporate clients while answering multi line phone with up to 40 calls per day EDUCATION

Lynn University, Boca Raton, FL

Bachelor of Science in Business Marketing (May 2017) Florida Atlantic University, Boca Raton, FL

Certificate: Hospitality & Tourism Management (April 2020) LEADERSHIP

Member-Theta Phi Alpha (February 2015- May 2017)

• Alumnae Relations Chair (January 2017- May 2017)

• Hospitality Chair (September 2016- May 2017)

• New Member Educator (January 2016-May 2016)

• Social Chair (October 2015- December 2015)

Nicole Yellin



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