Oliver Jones

Haydenville, NJ ***** 609-***-**** ad2035@r.postjobfree.com

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Information Security

Application Development

Machine Learning

Mobile Application Development

Disaster Recovery Planning

Data Modeling

Project Management

Business Analysis

Experience

NIGHT MANAGER/STOCKER LOADER 11/2021 - 01/2023

Lowes Home Improvment - Mantua NJ, NJ

Provided training for new night shift personnel on proper use of equipment and safety protocols.

Assigned work and monitored performance of project personnel.

Secured building and walked grounds, fostering health and safety of employees and guests.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Reviewed completed work to verify consistency, quality and conformance.

Advised management of staffing levels and team member performance to facilitate labor.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Managed emergency situations such as fires, medical emergencies or criminal activity.

Delegated work to staff, setting priorities and goals.

Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.

Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Faced Products on shelves and displays to meet company policies.

Assisted customers by locating items and loading heavy purchases in vehicles.

Read orders to verify attributes and quantities of merchandise.

Stocked shelves, racks, and bins with new or transferred merchandise.

Prepared shipping documents such as bills of lading, invoices, and packing slips.

Labeled packages and pallets to ensure efficient identification of items.

Stacked and strapped merchandise on pallets to ensure safe transport.

Unloaded parcels from truck with care to avoid damage.

Tagged and wrote identifying information on containers, boxes and cargo.

Updated records of all incoming and outgoing shipments accurately in the system.

SENIOR SYSTEM ANALYST 11/2001 - 01/2021

CALIBRE Systems Inc. - Arlington, VA

Analyzed existing IT systems to identify areas of improvement and develop solutions.

Collaborated with IT team to schedule and implement software patches at times most likely to produce minimal service disruptions.

Tested new and enhanced software modules and delivered insightful and practical feedback on functionality and data output.

Monitored server performance and optimized resources utilization.

Developed and managed project plans while providing status updates to management.

Modified existing configurations, designs, codes and team processes and maintained corresponding technical documentation.

Planned training sessions on new technologies or upgrades for end users.

Tested, maintained and monitored computer programs and systems.

Trained staff and users to work with computer systems and programs.

Assisted staff and users with computer malfunctions and program problems.

Evaluated business processes against industry standard methodologies such as Six Sigma or Lean Manufacturing.

Coordinated and linked computer systems within organization to increase compatibility to share information.

Actively participated in team meetings to review project status updates.

Supported help desk operations by responding to user feedback and amending identified deficiencies in real-time.

Displayed strong telephone etiquette, effectively handling difficult calls.

Maintained updated knowledge through continuing education and advanced training.

Understood and followed oral and written directions.

EQUIPMENT REPAIRMAN/MAINTENANCE MANAGER 11/1979 - 01/2000

AZARNG/NGB - Phoenix, AZ

Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.

Advised customers on use of products or services.

Provided support during the installation, maintenance, repair, and calibration of equipment.

Estimated cost of labor and materials for projects and communicated value to clients.

Disassembled machines and equipment to inspect, diagnose and repair issues.

Diagnosed faults in mechanical components and took corrective action as needed.

Filled out work orders, repair logs and maintenance plans to document work completed.

Collaborated with other departments within the organization to complete projects efficiently.

Routinely inspected equipment for preventive and emergency maintenance needs.

Installed new components into existing machines according to manufacturer's specifications.

Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.

Ordered replacement parts as needed for repairs or preventive maintenance activities.

Ensured work area was always kept neat and tidy during repairs.

Worked with the senior technician to inspect and validate repair parts.

Maintained records of repairs performed on customer machinery or equipment.

Kept detailed inventories of supplies and parts and made frequent orders.

Inspected tools, equipment, and work areas for safety hazards.

Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.

Recognized by management for providing exceptional customer service.

Modified existing software systems to enhance performance and add new features.

Interviewed prospective employees and provided input to HR on hiring decisions.

Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.

CUSTODIAN/GROUNDSKEEPER/WAREHOUSE WORKER 11/1974 - 11/1985

Phoenix Union HS District - Phoenix, AZ

Performed landscaping tasks and removed litter to maintain grounds.

Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.

Kept building interiors appealing with routine deep cleaning of high-traffic areas.

Dusted furniture, machines or equipment.

Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.

Adhering strictly to health and safety regulations while performing duties.

Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.

Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.

Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.

Maintained accountability for building keys, master keys and access cards.

Notified building managers about needed repairs to maintain public safety.

Set up and removed furniture, equipment and supplies required for meetings and special events.

Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.

Education and Training

South Mountain HS - Phoenix, AZ High School Diploma

05/1975

US Army - Ft Leonard Wood Some College (No Degree)

Certifications

Heavy Engineer Equipment

Counter Balance, Reach and Order Picker Fork Lifts

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