Israt Jahan

*** * **** *** ***** Amboy, NJ *****

848-***-****

Quality Assurance Tester Shift Leader

Perceptive Entry Level Quality Assurance Tester who is highly capable of ensuring quality and safe operation of various components, committed to maintain exceptional standards to promote customer satisfaction.

4+ years’ experience in customer service, excellent communication skills, instant problem solver, dedicated and trusted leader.

Core Qualifications

Performed as a Quality Assurance Tester, specializing in designing test scenarios and cases for Web applications.

Proficient in all phases of Software Testing Life Cycle (STLC), Software Development Life Cycle (SDLC), Bug life Cycle, and familiar with methodologies like waterfall and Agile

Actively participated in Scrum meetings, including Sprint Planning and Grooming, Sprint Review, and Sprint Retrospective

Gained expertise in Automation and Manual Testing, Smoke Testing, GUI Testing, Black Box Testing, Functional and Regression Testing

Prepared detailed reports documenting bugs and errors discovered during post-release/post-implementation testing using HP ALM, JIRA.

Gained solid Knowledge in TestNG framework for Functional testing, Maven for project building, Java as a programming language, and Selenium WebDriver for browser interaction.

Performed backend testing on Relational Database such as Oracle and SQL server, utilizing complex SQL queries.

Professional Experience

Dunkin Donuts, 169 Texas Road,Old Bridge November 2019 – Present

Shift Leader

Completed store opening and procedures, including setting up registers and checking products.

Maintained a safe working environment by observing safety procedures, policies, and regulations.

Strong analytical skills with strong problem – solving and interpersonal skills

Delivered superior training and leadership to help team members achieve performance targets.

Trained and mentored new employees to maximize team performance.

Exceed 30% of monthly sales target successfully.

Took ownership of project and multitasking in a fast-paced environment

Responded and resolved customer questions in a fast-paced environment.

Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Assisted coworkers to improve customer experience and manage storefront increasing productivity.

Adapted quickly to challenges and changing environment.

Skills

QA Tools: Selenium Web driver, JUnit, TestNG, Eclipse IDE, Cucumber, REST API Tool Postman

Programing Languages: Java, SQL

Bug Tracking Tools: JIRA, ALM

Build Tools: Maven

Methodologies: Agile/Scrum, Waterfall

Databases: Oracle, SQL Server

Operating systems: Windows, Mac

Browsers: Mozilla Firefox, Internet Explorer, Safari, Google Chrome

Education

Bachelor of Science in Computer Science and Engineering, Premier University, (Chittagong Campus), Bangladesh.

Certifications

Certified Scrum Master

Language Proficiency

English and Bengali: Proficient in both writing and speaking

Hindi and Urdu: Proficient in speaking

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