Executive Assistant Administrative
Resume:
ad202e@r.postjobfree.com
Philadelphia, PA 19146
Skills
• Team Leadership
• Documentation and Reporting
• Problem Resolution
• Administration and Reporting
• Managing Operations and Efficiency
• Teamwork and Collaboration
Education And Training
06/2003
High School Diploma:
Charles Y Audenried
Philadelphia, PA
Psychology
University of Phoenix
Certifications
2008 C.D.A (Child Development Associate)
TEANA CARTER
Summary
Staff Management HIPPA Compliant Business/Process Documentation Staff Development and Motivation
Experience
BETHANNA- CUA 8 - CUA-8 Office Manager /Executive Assistant
Philadelphia, PA
11/2021 - Current
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Bethanna - Administrative Assistant
07/2019 - 11/2021
• Compose, type and proofread correspondence, screen telephone calls, schedule meetings, arrange files and make travel arrangements for Directors and Program Mangers
• Establish payroll, distribute incoming mail, xerox, fax and maintain all division records
• Created a filing system exclusively for all sensitive information used throughout the agency
• Order and maintain supplies for the office and conference rooms
• Extract information from registrations, applications and execute contracts, contract information and action memoranda
• Inputting relevant contract data into our internal information system
• Format visual presentations for speeches and meetings using OneNote and Power Point and other Microsoft applications
• Manage information requests received by the Directors and Management that may be made by telephone, letter, email, or in-person visits to the office.
Environmental Services – Children Hosp of Phila
06/2012 - 11/2015
• Ensured units were sanitized according to departmental standards
• Delivered outstanding customer /patient satisfaction
• Improved cleanliness Patient Satisfaction scores from sixty percent to eighty percent
• Understanding of Joint Commission and OSHA regulations
• Cleaning and disinfecting patient and non-patient areas according to policy and procedure
• Removing regular and medical waste
• Clean linen distribution and soiled linen pickups
• Handle any unscheduled or emergency housekeeping services which fall under the routine scope of services of the Environmental Services Department or that are considered necessary for health, safety, or patient care (i.e., spills.)
Job Jump Starters - Assistant Director
05/2005 - 07/2015
• Responded to program emergencies in a professional and urgent manner, paying careful attention to client needs, agency policies, safety and regulatory requirements
• Served as a positive role model to counselors and clients to promote healthy interactions in an intentional, safe environment
• Responsible as on-call support to the program 24/7 to ensure leadership was available to all staff and client issues
• Supervised the development of staff schedules, including arrangements for paid time off and fill-in coverage
• Facilitated weekly staff meetings to coordinate client treatment plans and delegated case management duties
• Implemented and supervised all documentation and interactions were in line with PA State and licensing policies
• Assisted in ensuring that program met the DYCD contractual goals (Dept of Youth and Comm Development)
• Monitored and ensured participant information in the DYCD online database system was accurate and up-to-date
• Created and maximized evening program activities by partnering with other community-based organizations to create opportunities for participants
• Prepared and maintained records and reports, such as budgets, personnel records, and time sheets
• Managed evening and all-day Saturday programming and operations to ensure that participants were involved in activities safely, on schedule, and with adequate supplies and supervision
• Monitored and led efforts to ensure that participant recruitment and retention goals were satisfied monthly
• Established a culture that emphasized academic achievement, support of peers, and leadership development
• Researched and developed creative new programming ideas to engage young people and contribute further to the goals of program
Barthco International Inc - Administrative Assistant
12/2005 - 10/2006
• Created detailed expense reports and requests for capital expenditures
• Ordered and distributed office supplies while adhering to a fixed office budget
• Answered and managed incoming and outgoing calls while recording accurate messages
• Maintained a clean reception area, including lounge and associated areas
• Assisted with event planning, including associated travel and logistical arrangements
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
• Coordinated board and committee meetings, including schedules and information preparation and distribution.
Activities And Honors
Assistant Director with more than 10 years of experience in the administrative industry. Excellent communication skills both oral and written with strong presentation skills. Proactive innovative thinker equally effective in independent and collaborative environments. Solid motivational skills; capable of mobilizing diverse groups of individuals, community organizations, corporate partners, and educational institutions. Mentor and train employees within internal portals and other processes/ procedures utilized by other non-profits around payments and scheduling.
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