A D R I E N N E L . L U P P E R T

** ******** ***** ***** *****, CT 06335 860-***-**** ad2028@r.postjobfree.com PROFILE

Dedicated business professional with 8+ years sales and customer service experience. Respected leader with strong communication and interpersonal skills; effective in resolving employee challenges with logical and consistent solutions. Self-starter provides a high level of customer service, committed to customer satisfaction and bottom line performance. KEY SKILLS

Staff Development & Training

Office Management

Administrative/ Payroll

Customer Service

Conducting Meetings & Events

Structuring Policies & Procedures

EXPERIENCE

Klara Currently Emloyed Business Development Representative

Generate leads via phone, email, and social media

Conduct research to identify needs and scale opportunity Schedule qualified and interested leads for demos

Consistently exceeded monthly goals

Bank of America Relationship Banker November 2019 to May 2021

Customer service driven in building and maintaining relationships with new and existing customers Liaison between clients and financial institution possessing in depth knowledge of all bank policies Assist clientele as a finance professional with personal and business accounts, loans, investments, and trust management services.

Courtyard by Marriott Catering Sales Manager December 2018 to November 2019 Planning, organizing, and execution of all in-house events - weddings, anniversaries, reunions, corporate meetings Created new marketing materials, catering menus, and client gifts Minimized Food & Beverage cost and labor cost by while increasing sales revenue Survival Systems USA, Inc. Business Developer September 2016 to December 2018 Planning, organizing, and execution of in-house events and tradeshows in and out of state Negotiated contracts with vendors – utilization of zoom for out of state clients Match employees with the best suitable training program Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services

AFLAC Benefits Consultant May 2014 to December 2016

Handling the administrative requirements of employee benefit plans Extensive communication and interaction with employees and insurance and retirement plan providers B2B Sales, Individual Sales

Talent Acquisition and client prospecting

Hilton Mystic Director of Housekeeping October 2012 to May 2014

Oversee housekeeping and laundry staff on all daily operations Track and monitor housekeeping budget including staffing levels Training and review of housekeeping employees

Mohegan Sun Housekeeping Shift Manager March 2010 to October 2012 Managed a staff of 60 including supervisor

Oversee daily operations of Housekeeping Department Ensure proper staffing is scheduled daily, while monitoring overtime Handled employee relations matters

Assisted in updating departmental SOPs

Administers daily evaluations and annual reviews

Hotel Sales & Marketing Administrator March 2008 to March 2010 Provides exceptional administrative support to the Vice President and Director of Hotel Sales Purchasing for Department, payroll, Delphi (CRM)

Organized and Executed tradeshows and Familiarization Events EDUCATION & TRAINING

Eastern Connecticut State University, Willimantic, CT BA – Business Administration, 2006

Three Rivers Community College, Norwich, CT

AS – Criminal Justice, 2004

Certificate – Marketing & Public Relations, 2004