Office Assistant Front Desk

CHELSEY SWANSON

Clinton, MD ***** 240-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Meticulous Office Assistant with expertise in properly routing and directing calls, retrieving and tracking files and maintaining database systems. Proficient in office machine operations, including photocopiers, scanners and voicemail systems. Accustom to handling sensitive, confidential records and properly coding documents. SKILLS

• Customer Satisfaction

• Record Sorting and Filing

• Office Supplies and Inventory

• Materials Organization

• Customer Inquiries

• Multi-Tasking and Prioritization

• Analytical Skills

• Shipping and Receiving

• Document Organization

• Special Projects

• Customer Relationships

• Microsoft Excel

• Microsoft Word

• Payment Processing

• Inventory Assessments

• Customer Care

WORK HISTORY

Medical Billing Specialist, 04/2022 to 11/2022

APT Management – Rockville, MD

• Input new client information into Attorney Portal

• Upload bills into portal via Chartswap

• Research client records via WebPT to access Hi Tech Forms

• Maintain Billing and Accounting log

Office Service Clerk, 04/2018 to 03/2022

Williams & Connolly LLP – Washington, DC

• Distribute incoming mail from shipments, couriers and postal delivery to numerous departments within organization

• Manage front desk area by welcoming and greeting visitors and responding to in-person requests

• Monitor stock of office supplies to report shortages to management

• Operate Pitney Bowes postage equipment to register weight of packages, automatically open letters and apply meter postage on outgoing mail

• Organize supplies and sufficiently stocked, placing orders promptly to replenish materials before depleted

• Manage multiple projects simultaneously using organizational and analytical skills

• Support staff on special assignments while training staff on newly purchased Xerox machines

• Arrange for use of various delivery services and maintained records of incoming/outgoing deliveries Receptionist/Front Office Assistant, 02/2018 to 03/2018 Leach Wealth Management Group – Clinton, MD

• Maintain files and records by implementing effective filing systems that boosted efficiency and organization

• Answer multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel

• Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate

• Greet guests at front desk and engaged in pleasant conversations while managing check-in process

• Transcribe phone messages and relayed to appropriate personnel

• Use internal software to process reservations, check-ins and check-outs Medical Assistant Intern, 03/2011 to 04/2012

Internal Medicine – Bowie, MD

• Create and prepared patient charts accurately for clinics and medical professionals

• Gather statistical information on patient admissions, discharges, births, deaths and treatments administered

• Assist with EKGs, ECGs, and IM Injections

• Obtain/record vital signs and blood pressure reading

• Prepare doctor referrals and urinalysis testing for patients

• Telephone Pharmacy prescriptions

• Process co-payments

• Extract blood for various testing

EDUCATION

Certificate: Medical Assisting

Everest Institute - Silver Spring, MD

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