INTERNAL USE

Tasjane Ellis

INTERNAL USE

404-***-**** ad2013@r.postjobfree.com

CAREER PROFILE

Highly motivated and dynamic Administrative and Customer Service Subject Matter Expert with an extensive background in directing and coordinating related activities which seeks to bring skills to an organization that values initiative, dedication, and results. Demonstrated management and review of security materials, programs, and policies that has ensured the safety and accuracy of materials purchased and shipped. Expertise in reconcile and resolution by reviewing vulnerabilities within the systems which has helped support agency objectives.

Reporting

Security Vulnerability Analysis

Database Management

Information Technology

Type 50 WPM

Security Policies & Protocols

Project Coordination

Security Reporting Analysis

Strategic Planning

Customer Service

Presentations

Team Development

Software Utilization

Compliance Assessment

AREAS OF STRENGTH AND EXPERTISE

PROFESSIONAL EXPERIENCE

Home Depot Contact Center

Feb 26, 2018 – May 2021

Corporate Resolution Expediter

Customer Service Representative

Handles escalations by addressing and resolving guest questions, guest experiences, center information and offers of promotion.

Maintains awareness of existing rates, property features, and event sale processes

Monitors customer accounts

Contacted vendors for availability of merchandise

Strengthens the working relationship between the vendor and Home Depot Contact Departments

Manages conflict resolutions between the customer and the vendors

Schedules appointments and masters internal ticketing systems (call logging and reporting) to process inquiries efficiently and effectively

Makes sales

Find ways to say yes according to the company’s policy KForce Technology Support Specialist Remote

March 2022-Current

I.T Support

Continually increase product knowledge using technical service reports, articles, and OEM training tools

Use Telematics data to monitor fleet performance and provide technicians with proactive diagnostic

Maintain up to date knowledge of office procedures and policies Tasjane Ellis Resume, Page 3

INTERNAL USE

Log recurring repair issues and report those to Product Support Management

Provide store side IT desktop support for 1000+ Home Depot locations

Maintain order and database integrity across the COM/Sterling database and Order Up systems

Create new knowledge base articles and updating the knowledge database.

Provide feedback to peers and assist with troubleshooting store pc applications EDUCATION

Benjamin Banneker High School, Georgia

Advanced Diploma

3.8 GPA

May 2014

Georgia Military College, Georgia

Current Undergraduate GPA 3.7

TECHNICAL EXPERTISE

Writing & Editing: Reports, correspondence, email, power point presentations, ECN, Connect pages, executive statements, IHB’s, SOP’s, and newsletter content

Project Coordination: Compiling accurate information, planning and coordinating all project phases, tracking status, identifying shortfalls, administering solutions, managing details

Customer Service

Languages: Communicate, read, and write in English

Computer Skills: Microsoft Office Suite, Visio, Adobe Suite, keyboard 50+ WPM Volunteer Experience or Leadership

Team Leader

Honor Graduate

Volunteer- Campaigned for College Park Mayor

Customer Service Award

References

Georgia Hibbert

Tasjane Ellis Resume, Page 4

INTERNAL USE

ISE Fulfillment Specialist In Store Environment

2455 Paces Ferry Rd Atlanta GA 30339-4024

Cell: 407-***-****

ad2013@r.postjobfree.com

Anthony Pelmore Home Depot Contact Center Supervisor +1-404-***-****

Alexis Johnson +1-404-***-****

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