Shanequa Reid

**** ****** **** ****

Buford Ga, *0519

678-***-****

OBJECTIVE:

Acquire a position with your organization that will allow me to maximize my knowledge and abilities gained through prior experience in sales and administrative practice.

SUMMARY of QUALIFICATIONS:

Over ten years of experience in Customer Service

Excellent written and oral communication skills

Strong organizational skills and decision-making

Proficiency in Microsoft Word Suite

Ability to multi-task and meet deadline

Managed various employee benefit programs, such as group insurance, life, medical and dental, accident and disability, insurance, pensions, investments,

EXPERIENCE:

Salon Apprentice/ Junior Stylist

Date 01/08/2013

Interact with the clients, styled hair under supervision of a cosmetology professional. Adept in working with clients to achieve desired looks, and hair goals. Shampooing, and help book future appointments. Work towards achieving the qualification or statement of attainment stated in the training and assessment required under the training plan. Creating custom colors i.e, highlights, low lights, balayage, and all solid colors.

Macys Inc

Customer Service /HRRepresentative

Date 05/09/201*-**-**-****

Provided benefit orientations, enrollments, claims processing and self billings of insurance. Processed and maintained all status reports and pay changes, both on computer and paper system, done timely and accurately including the Pension program.

Updated and maintained employee files regarding the tracking of raises and assisted Payroll Coordinator with benefit deductions or additions in company payroll system.

Handled and coordinated all employee incentive programs.

Assisted Payroll Coordinator in the preparation of payroll, entering hours, deductions, rate changes, transfers etc.

Prepared and maintained bi-weekly employee listings, new hire, and absentee reports. Maintained and updated company organizational charts, phone directory and other requested reports as needed.

Assisted employees in filing health, dental, life, and all other related and deferred benefit claims.

Prepared and setup meetings designed to help employees obtain information and understand company benefits and other related incentive programs.

New York Park and Recreation

Payroll/HR Clerk

Date 04/24/2010-01/17/2011

Typed correspondence, memos, surveys, payment vouchers, position codes, and other materials; arrange format and content for effective presentation of information; revise and draft forms as needed.

Established and maintained computer records, including recruitment files and tests, general files and other information on sick leave, payroll, vacation pay, attendance cards, and hourly time records; maintained confidential employee information and records.

Assisted in analyzing and maintained funding for the department.

Posted openings in newspaper advertisements, and with professional organizations.

Developed and executed recruiting plans.

Assisted in the hiring, recruiting, and termination of employees.

Managed PET (Performance Evaluation System)

Maintained and submitted HR reports such as headcount, organizational charts, open positions listing and other reports as needed.

Researched and recommended new sources for active and passive candidate recruiting.

Assisted recruitment activities by obtaining personnel requisition approval, pre-employment tests, drug screens and background checks, posting internally using job bid process, placing advertisements, coordinating recruiters, providing an overview of culture, and presenting benefits package.

Santoriella DiTomaso and Fort P.C

Administrative Assistant

Date 07/18/2006-11/22/2009

Prepared requisitions for office, computer, and routine supply purchases.

Completed lease form or agreement and collected rental deposits.

Maintained contact with all apartment locator services and local businesses to provide informational material. Updated periodically.

Typed a variety of documents, reports, and records.

Responsible for “shopping” competitive properties.

Maintained files, including filing of general ledger journal vouchers, accounts payable documentation, and other miscellaneous filings.

Secured appointments and maximizing rentals.

Developed and maintained an on-going resident retention program under direction of Community

Assisted in the total leasing efforts and integrated marketing programs of the company.

Typed vouchers, invoices, checks, account statements, reports, and other records.

PROFESSIONAL: Computer Skills

Microsoft Word, Works, Excel, Outlook, Access, Publisher, PowerPoint, HRIS, CIT

Adobe Photoshop & Elements, Abso, ADP, E-Verification, Great Plains, Ceridian

EDUCATION: Degree College

Paralegal Studies Interboro Institute

Date 01/2001-12/2003

Degree College

Education/Math Date

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