Katherina Aquino

Stone Mountain, GA *****

Phone: 787-***-****

Email: ad2001@r.postjobfree.com

LinkedIn: www.linkedin.com/in/katherina-aquino

Objective:

Motivated and detail-oriented HR professional with a strong background in business administration and a proven track record as an Sr. HR. Bilingual in English and Spanish, equipped with a thorough knowledge of HR policies and labor laws, and adept at promoting a positive workplace culture. Excited to contribute my skills to the team's dynamic and ensure a seamless HR function. Skills:

● Bilingual (English/Spanish): Fluent in speaking, reading, and writing.

● HR Policies: Comprehensive understanding of general HR policies and procedures.

● Labor Laws: Proficient in local, state, and federal employment/labor laws.

● HRIS Systems: Familiarity with ADP, PeopleSoft, CRM, Salesforce, and MS Office Suite.

● Organization Design: Capacity to develop an organization from an idea to operational optimization.

● Communication: Excellent verbal and written communication skills.

● Problem-Solving: Strong aptitude in addressing HR-related challenges.

● Teamwork: Collaborative approach with a result-driven mindset.

● Organizational Skills: Detail-oriented and adept at maintaining records.

● Analytical: Proficient in gathering and analyzing HR metrics.

● Conflict Resolution: Skilled in promoting employee welfare through conflict resolution. Work Experience:

Amazon.com, ATL2 Stone Mountain, GA — Associate Partner, HR January 2021 - Present

● Employee Communications: Development of internal communication strategies to enhance associate engagement and events.

● Onboarding Process: Training development and drug testing.

● Time and Attendance: Managed using Kronos.

● Payroll: Processed through ADP Workflow.

● Disability and Accommodations: Handled through Salesforce.

● Diversity and Inclusion: Organized events and communications.

● Recruiting and Talent Acquisition: Utilized PeopleSoft.

● Customer Service: Achieved a consistent 93% positive rate at HR Desk.

● Employee Relations: Managed cases related to roster corrections, terminations, ethical investigations, and building-to-building transfers.

● Organization Design: Developed logistics, recruitment, training, and organizational hierarchy for the Associate Activity Committee from 2021-2022.

● Implemented affinity group organizational recruitment and organizational hierarchy at ATL2 from 2021-2022.

● Directed over 15 successful events during Mental Health Awareness Month in May 2023.

● Chain Management: Developed training and mentorship programs for direct reports to facilitate employment development.

● Supported the Amazon Regional Virtual HR during the fall of 2022 using CRM Salesforce software with a resolution rate of 22 cases per hour. Competencies: Leadership, organizational hierarchy development, internal communications, chain management, logistics development, training development, recruitment, mentorship, data entry, customer service, and policy implementation. AAA Truck Sales / G&W Properties, Inc. — Executive Assistant December 2018 - December 2019, Conley, GA

● Managed payroll, file management, and marketing activities.

● Created and managed the Facebook Page and ads, resulting in a 47% sales increase. Competencies: Commercial Photography, digital marketing, social media management, Microsoft Office Suite, customer service.

Kroger, Inc. — Deli/Bakery Customer Service

July 2017 - January 2021, Decatur, GA

● Engaged customers in deli/bakery buying processes and supported Starbucks as a barista.

Competencies: Customer engagement, retail sales, inventory, cooking, and baking techniques.

Education:

South New Hampshire University — Human Resources Management Certification October 2023- Present, - Online

Harvard Summer School — Summer Internship in International Relations June 2016 - August 2016, Cambridge, MA

Ponce School of Medicine - Graduate Studies in Clinical Psychology July 2015 - May 2016, Ponce, PR

University of Puerto Rico in Ponce (UPRP) - B.A. in Social Sciences and Mental Health Psychology, Magna Cum Laude

August 2010 - May 2015, Ponce, PR

References are available upon request.

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