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Customer Service Care

Location:
Dar es Salaam, Tanzania
Posted:
December 15, 2023

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Resume:

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ)

CURRICULUM VITAE

SALIM YUSUPH MAKAMBA

P.o Box 75379, Dar es Salaam

Mobile: 062*******

Email: ad1zzz@r.postjobfree.com

Date of Birth: 27th Dec 1986.

Gender: Male.

Nationality: Tanzanian.

Marital Status: Married .

RESUME SUMMARY:

Marketing and public relations proficient with immense tenure dedicated to Banking (Operations, Credit Risk and Marketing & Sales) while evolving in all levels of relationship building, customer care and know your customer discipline. My career path illustrates the motives of make things happen and impacting the spirit of responsibility, diligence and performance with the aim of attaining successful record in the challenging professional environment.

WORKING EXPERIENCE:

November 2016 to May 2023: Senior Credit and marketing officer at Yetu Microfinance Bank Plc, Masasi Branch.

Duties and Responsibilities

Coordinate all Marketing activities while ensuring quality services is provided

Forming and registering solidarity groups, training clients, loans disbursement, loan monitoring for repayment, marketing and sensitizations,

processing loan for house renovation

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Guide prospective customers who come over counter

Posting transactions

Training members of Amcos,opening accounts for them for Agro in puts loan

Comply with money laundering prevention as per bank policies

Checking trade opportunity settlement

Accomplishments and Results

I have managed to discover business opportunity in micro group lending

I have managed to open savings accounts for more than 2000 members of amcos per 3 months

Advised and redirect sales team on potential areas to sell bank product and recruit customers

I have boosted branch e-money float deposit and withdrawal through POS

I have success full managed to post over 200 transactions per day Feb 2015 to November 2016: Credit Officer at Yetu Microfinance Bank Plc. Lindi Agency Duties and Responsibilities

Recruit clients, and register qualified ones as per policy

Work with supervisor in offering training to clients

Maintain records of assigned clients

Evaluate capacity to service loans

Explain to customers the different types of loans & credit options that are available as well as the terms for those services

Obtain and compile copies of loan applicants, credit histories and other financial information

Review and update credit and loan files

Follow up on recovery activities of the portfolios

Recruit new clients and form groups

Manage a portfolio of clients

Prepare and submit reports as per policy

Accomplishments and Results

Managed to increase the number of potential clients lead to the opening of agencies Feb 2012 to Jan 2015: Credit Officer at GOIG Saccos at Mbezi Beach Dar es Salaam Dec 2010 to jan 2012 Business Loan officer at Finca Microfinance Bank. Morogoro Branch Duties and Responsibilities

Ensure compliance to statutory requirements related to loans administration with a view to minimize credit risk.

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

To conduct periodical review of business loans in order to detect problem at an early stage for timely corrective action..

To ensure that all terms and conditions of business loans are strictly adhered to during the period of the facility until full repayment.

To review the conduct of loan accounts and raise alarm for unsatisfactory performance.

To follow up utilization of the approved credit line.

To conduct weekly, monthly, quarterly and annually rating of business loans in accordance with the bank's internal risk rating system

To review collaterals in terms of value and ensure that all necessary renewals for insurance premiums, land rents, refreshment of guarantees etc are kept up to date.

To follow up legal recovery measures on stuck up, charged off and written off business loans.

To Timely and accurately compile progress reports on business loans operations.

To conduct site visits to business premises of borrowers with problem loans to assess status of their business and discuss with them on how to regularize their loan repayments.

To review business loan files on quarterly basis to ensure that all relevant documents are in place.

To check on quarterly basis on whether held collaterals provide adequate coverage relative to the borrower's current position.

To identify business loans for rescheduling/restructuring

To make regular follow up on stuck up business loans with a view to regularize them. Accomplishments and Results

I have Managed to ensure that all loan relevant documents are at right place

I have managed to identify several loans for rescheduling

Managed to make regular follow up on stuck loans

Accurately I have I have managed to compile report on risk loans

Managed to review 70 percents of disbursed loan collaterals in terms of value and ensure renewal for insurance, land rents, refreshment of guarantees are up to date

I have managed to arrange legal recovery measures on stuck loans

Managed to ensure compliance to statutory requirements related to loans administration with a view to minimize credit risk.

Managed to communicate and share information with risk and compliance department and legal department on stuck loans

EDUCATION BACKGROUND:

The Institute of Finance Management IFM

Advanced Diploma in Social Protection, 2010

GPA: 4.1 (Upper Second)

Tanga Technical High School

Advanced certificate of secondary education, 2007

Division: III (THREE)

Majoring: SCIENCE

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Makongo Secondary School

Certificate of secondary education, 2004

Division: III (Three)

Majoring: Science and Arts

FIELD ATTACHMENT:

I conducted my field training at PPF pension Fund at PPF House Samora Dar es Salaam At Directorate of Pensions Services.

COMPUTER AND OTHER SKILLS:

Internet applications and Email

Microsoft Office (Excel, Word, PowerPoint and Publisher)

Teaching

Driving skills- License categories (A, B, D, )

TRAINING AND SHORT COURSES ATTENDED:

2010: LAPF pensions administrations

2011: Banking operations training FINCA .

2012; Portfolio Management FINCA

2015, Solidarity Group Lending Methodology YETU BANK

2022; Agricultural and Rural Finance Programme (FAR 2022) ACHIEVEMENTS AND AWARDS:

2010:Certificate in Pension Administration

2012: letter of Appreciation Finca

2022 Certificate of attendance in Agricultural and Rural Finance Programme (FAR 2022) LANGUAGE:

Fluent in English and Swahili

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

HOBBIES:

Watching and reading discovery and political news

Watching and playing football

Adventuring and Traveling

Socializing and Networking

ATTRIBUTES:

Persuasion

Team working

Strong Communication and Interpersonal trait

Attention and adhere to criticism

REFERENCES:

, 1 Mc Donald Nchimbi

Tanzania Telecommunication Company Limited,

IT Department

P.O.BOX 9070

Dar es Salaam

Email ad1zzz@r.postjobfree.com

Mobile Phone: 073*-***-***

2. Simon Joseph Sanga

Yetu Microfinance bank Plc

Head Office

ACCOUNTANT

P.O.BOX 75379

Dar es salaam

Email ad1zzz@r.postjobfree.com

Mobile Phone: 069*******.

3. Cpt Erick Kamata

TPDF

P, O.BOX

Dar es Salaam

Email;ad1zzz@r.postjobfree.com

Mobile Phone; 071*******

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE

Salim Yusuph: Advanced Diploma in Social Protection, ADSP (IFM-TZ) CURRICULUM VITAE



Contact this candidate