Michele Zwolinski

Ready to work.

Port Charlotte, FL 33981

ad1zz9@r.postjobfree.com

+1-941-***-****

Diligent Account Manager offering 20+-years in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Authorized to work in the US for any employer

Work Experience

At Home Caregiver

Family - Port Charlotte, FL

December 2021 to Present

I currently the care if my parents. Household, cleaning, cooking, laundry, etc. My father has frontdl lobe damage due to diabetes. It says if he has dementia. Dishwasher

Leroy's Southern Kitchen - Punta Gorda, FL

March 2020 to Present

Laid off right now due to virus

Office Manager and construction clean up

Buildwright of Naples /Do Right Aluminium - Naples, FL June 2019 to Present

Invoicing

Estimates

Clean up.

Collected payments.

Managed office supplies.

Handled all financials.

Dining Room Supervisor

Brookdale Senior Living - Punta Gorda, FL

December 2018 to April 2019

In charge of dining room servers.

Served when needed.

Make sure all aspects of sidework was completed.

Took temps and made sure all paperwork filled out. Also handled equipment issues.

Called for service and made sure equipment was fixed. Waitress

End zone Bar and Grill - Englewood, FL

August 2018 to December 2018

Account Manager

My Value Car Rentals LLC - Venice, FL

May 2018 to July 2018

Account Manager

As the account manager for the buy here pay here division of my value car sales and auto lending Finance.

I was responsible for contacting customers.

Touching base with them as they purchase the car, to calling them when they fall behind. And repossessing vehicles when needed.

Also created there collection letters.

Administrative Assistant

3g Home Exteriors - Fort Myers, FL

October 2017 to January 2018

Sales Manager for Screen and Paint Division.

Answering inbound calls handled their appointments. Did their cold calling to property managers.

Also devised and set up the system they still use for tracking all their jobs. Set up reports for the owner to streamline his payroll. Also clean the office 2x a week.

Server shift manager PIC

Denny's Franchise Restaurant - Englewood, FL

December 2015 to September 2017

As a PIC (Dinner Shift Supervisor) I was responsible for everything in the restaurant making sure employees take their breaks.

Making sure tables are covered making sure all our customers are happy and get the service that they deserve.

Also, I had to balance all the cash drawers with sales and safe cash. Get deposits ready for the general manager in the morning. Server overnight.

Overnight Server

Dennys - Englewood, FL

September 2010 to April 2012

As the overnight server for Denny's I was in charge of the dining room and all front-of-house operations through the overnight service.

I did inventory deep cleaning and made sure that the cook's also did theirs. Collector then Loan By Phone Underwriter

Bank One - Waukesha, WI

January 1998 to June 2004

2 positions -- While in the Collections Department I used an outbound call system to collect on 5 to 60 day accounts.

Then I was moved to a high risk que in the 60 to 120 day accounts. There I manually called customers and set up payment arrangements. Always exceeding my goals and not brow beating our customers. Using an inbound call system I would handle 360 to 425 calls a day. One I got the loan application filled out, I would underwrite the application. Approving or denying per company policy.

Asst. Service Manager/Service Writer

Don Jacobs Toyota - Milwaukee, WI

March 1996 to April 1997

Greet service customers as they arrive in service drive. Call customers with estimates on service needed.

Upsell service and preventative maintenance.

Oil change tech.

And minor tech work.

Oil Change Technician

Don Jacobs Toyota - West Allis, WI

October 1995 to March 1996

Perform minor maintenance on vehicles in for service. October 1988 to October 1988

Education

Some College in Aircraft mechanic

Milwaukee Area Technical College - Milwaukee, WI

June 1994 to July 1995

High school or equivalent

HD Jacobs High School Algonquin - Algonquin, IL

September 1985 to June 1988

Skills

• Directing Others -- Expert April 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/share

• assignment/khyoo-fscrizc8hx Accounts Payable, Tables Streamline, Trainer Balance, Type Billing, Underwriter 2 Cold calling Com Data Entry Directing Finance Financials General manager Instructor Inventory Invoicing Letters Managerial Mechanic Microsoft Excel Microsoft Office Office 2 Office Navy Office Manager Oil Paint Payroll Phone systems Quickbooks Receptionist Sales Sales Manager Scheduling Servers Supervisor

• Accounts Payable (2 years)

• Billing (5 years)

• Data Entry

• Microsoft Excel

• Payroll

• Quickbooks (1 year)

• Receptionist (3 years)

• Scheduling (3 years)

• Microsoft Office (10+ years)

• Office Management

• Word (10+ years)

• Typing (10+ years)

• Human Resources (1 year)

• Bookkeeping (2 years)

• Outlook

• Management (4 years)

• Automotive Repair

• Aircraft Maintenance (8 years)

• Auto Service Management

• Upselling (10+ years)

• Brake Repair

• Oil Change

• Commercial Cleaning

• Vehicle Maintenance

• Tire Service

• Account Management

• Restaurant Management

• Mechanical Knowledge

• Computer Skills

• Service Technician Experience

• Customer Service

• Delivery Driver Experience

• Pricing

• Merchandising

• Sales

• Negotiation

Military Service

Branch: United States Navy

Rank: E4

Assessments

Front desk agent (hotel) — Proficient

September 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Customer focus & orientation — Proficient

September 2023

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

December 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer service — Proficient

February 2020

Identifying and resolving common customer issues

Full results: Proficient

Delivery driver — Proficient

September 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Advance knowledge of computer.

Superior communication skills. Workung on inbound and outbond call centers. Also in person.

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