Customer Service Social Media

Jayda Roman

************@*****.*** Tampa, FL ****3 (Willing to Relocate)

www.linkedin.com/in/jaydaroman/

QUALIFICATION SUMMARY

• 3 years of experience with customer service

• 3 certifications: Google Ads, Social Media Marketing, Excel Essential Training

• Proficient in Microsoft Excel, and PowerPoint with general business tasks. PROFESSIONAL EXPERIENCE

Front End Attendant June 2022 - Present

BJ’s Wholesale Club – Tampa, FL

• Provide fast and friendly customer service to 600 - 1,200 customers a day

• Operate a POS system by taking orders and collecting payments

• Supervise all cashiers on duty and self-checkout kiosks

• Pitch Bj’s Credit Cards to customers

Email Marketing Intern May 2023- October 2023

Ashley’s Furniture– Tampa, FL

• Created/delivered compelling email campaigns to drive sales and brand awareness. Build out audience segments for each email

• Deployed about 1,000,000 emails and day by building audience segments

• Increased in open rates by 15% by utilizing testing tools and A/B testing creative assets

• Developed reports and monitored campaign effectiveness Community Habilitation Therapist March 2020 - June 2021 Private Home Program– West Nyack, NY

• Utilized task analysis formats to teach social skills and activities of daily living

• Worked with person on the autism spectrum in his community Assistant Volleyball Coach October 2020 - May 2021 OCLE Volleyball Club– Goshen, NY

• Implemented powerful physical conditioning programs to support overall wellness and athleticism

• Designed individual and small group lesson plans

• Worked one-on-one with adolescent volleyball players, helping the improve their technique and game

EDUCATION

Bachelor of Science in Marketing- Sports/ Entertainment Management University of South Florida – Tampa, FL December 2023 ACCOMPLISHMENTS

• 1st place in Marketing Plan Contest for Florida Trend

• Presidents List 2 consecutive years

ATHLETICS

Volleyball Team Member, Post University August 2019 - December 2022

• As a starting outside hitter, I played a crucial role in setting up plays, defending, attacking during matches and practices.

• Led team discussions and provided motivational support during challenging matches.

• Recognized for All-Academic Team three semesters in a row with a GPA of 3.7

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