James Jason Davis

ad1zxr@r.postjobfree.com

573-***-****

Laquey, Mo

Education and CEU

Certificates:

• Bachelors – Organizational Psychology and Development, AIU, 2009

• Associates -Business Administration, AIU, 2008

• Instructional Design Essentials LinkedIn Learning Training

• eLearning Essentials: Instructional Design NASBA CEU Training

• Instructional Design: Adult Learners LinkedIn Learning Training

• Organizational Learning and Development NASBA & SHRM® CEU Training

• Workshop Facilitation PMI® CEU Training

• Become and L&D Professional LinkedIn Learning Training Software/Systems

Experience:

• Microsoft Office Suites (Word, PowerPoint, Excel, Access, SharePoint, Outlook)

• Microsoft 365

• Microsoft Teams

• Learning Management Systems (Blackboard, Moodle, OnPoint, Udemy, Coursera)

• Google Suite

• Adobe Suite /Master Collection (Creative Cloud, Adobe Connect, Acrobat Pro, Photoshop, Audition, Premiere Pro, Captivate, Illustrator, InDesign)

• Windows 7, 8, 8.1, 10

• Zoom & Zoom for Government

• Respondus 4.0 & Lockdown Browser

• ATRRS (Army Training Requirements and Resources System)

• Camtasia

• Articulate

• Storyline

Additional

Information:

• Administrative Human Resources NASBA CEU Training

• Professional in Human Resources PHR® Skillport Training

• Team Building (On-Site and Virtual Teams) Skillport Training

• Microsoft 365 – Managing & Monitoring the Teams Skillport Training

• Office 365 and Outlook 365 Skillport Training

• Microsoft Certified Azure Fundamentals Skillport Training

• Adobe Connect Essential LinkedIn Learning Training

• Learning Creative Cloud Libraries LinkedIn Learning Training

• Creative Cloud Crash Course LinkedIn Learning Training

• Creative Video Editing Techniques LinkedIn Learning Training

• Adobe Audition: Mixing Music and Dialog LinkedIn Learning Training

• Collaborating on Video Projects with Creative Cloud LinkedIn Learning Training

• Critical Thinking and Problem-Solving LinkedIn Learning Training

• Zoom Essential LinkedIn Learning Training

• Excel Essential & Excel Macros LinkedIn Learning Trainings

• VoIP Technologies Skillport Training

• Windows 10 –End User Operations; Installing, Configuring and Supporting Windows 10 Skillport Training

• CompTIA Security+ SY0-401 Skillport Training

• Project Management Professional Responsibility Skillport Training

• Customer Service Representative Skills, processes and procedures Skillport Training

• DoD Information Assurance (IA) Awareness Training

• DoD Threat Awareness and Reporting Program (TARP) Training

• DoD U.S Army Annual Security Refresher Training

• DoD Phishing Training

• DoD Operations Security (OPSEC) Training

• DoD Cyber Awareness Challenge Training

Security Clearance: DOD Secret Security Clearance, July 2019, 2029 Military Experience: No

Work Experience

Zeiders Enterprises Inc Woodbridge, VA February 2021 – Present LMS Administrator 5/2022-Present

Zeiders Enterprises Learning & Development Team 100% Remote

• Support day-to-day administration of the Learning Management System (LMS).

• Serve as SME for the LMS with an ability to perform system maintenance, research and resolve system issues, and provide system training to staff.

• Partner with management to investigate, evaluate, and implement new LMS functionality.

• Coordinate with LMS Specialists to maintain system content and assist with uploading courses or other training items, building learning paths, and optimizing system performance.

• Schedule live events in the LMS and manage classrooms through designated webinar platforms.

• Identify, analyze, and make recommendations based on LMS activity and report data.

• Ensure regular quality control of all facets of the LMS in conjunction with management.

• Create and distribute contract-required reports in compliance with quality and delivery standards.

• Develop and maintain system guides and standard operating procedures to ensure all processes are appropriately documented.

• Provide Tier 2 support for LMS helpdesks to assist learners worldwide with LMS access and functionality issues.

• Provide technical troubleshooting support for webinar production.

• Work independently and as part of a team to achieve program objectives

• Deliver live, instructor-led training via webinar technologies using Adobe Connect platform.

• Collaborate with team members and customers, to include using web-based document management and collaboration tools.

• Work collaboratively with the Learning & Development Contracts Portfolio Manager and Project Managers to develop content and maintain project schedules for Desk Guides, curriculum projects, digital media products and online professional training and technical support.

• Work with training specialists, editors, and visual information specialists in applying/implementing the Systems Approach to Training and training technology.

• Provide guidance on the educational soundness of training objectives, test materials, training materials, implementing of new ideas and method or techniques.

• Skill in web-based facilitation and online learning platforms such as Adobe Connect, Web Ex or Zoom hosted on a Learning Management System.

• Facilitate instruction for adult learners in Adobe Connect Webinar environment.

• Utilizing the ADDIE model accepted by the Association for Talent Development for instructor led curriculum as well as on-demand e-learning products using Articulate Storyline, Lectora or Captivate software.

• Ensure that staff are appropriately selected, utilized for team projects.

• Evaluate and support all modules of MFLC Learning Management System (LMS). Oversee day-to- day operation, maintenance and data integrity of core document library systems including the LMS and associated resource discovery system. Recommend and evaluates systems enhancements designed to improve processes and services for users in accordance with MFLC University Document Library strategic plan. Guides configuration and continued development of MFLC University Document Library’s online presence, and serves as key resource and mediator between Reference, Circulation and Cataloging during discussions reference system configuration. Provides MFLC University Document Library-related information technology (IT) technical advice and guidance to Academic Library personnel, furnishes technical expertise necessary for troubleshooting system problems and develops processes and procedures for resolving substantive LMS issues.

• Coordinate implementation of new systems and products, as well as enhancements to current Document Library systems. Lead effort for continual development and evaluation of MFLC University Web presence. Facilitate and coordinate communications among Academic Document Library staff concerning development of Web-based content and services. Develop and maintain MFLC University Document Library Standard Operating Procedures and documentation in accordance with department requirements for automated products and services. Acts as key advisor in participating with senior management in short and long-range planning for current systems and future conversions to next generation of systems necessitated by the rapid and continuing technological changes that significantly affect the systems. Webinar Support/LMS Specialist 2/2021 – 5/2022

Zeiders Enterprises Learning & Development Team 100% Remote

• Part of a Virtual Team in a telework environment.

• Provide contract webinar scheduling and reporting based on service level agreements

• Producing webinars in Adobe with a prominent level of engagement and customer delight per the standards of the department

• Learning Management System (LMS) helpdesk coverage

• Running reports with a prominent level of meticulous review

• Pull data and prepare reports for future analysis

• Assisting in the continued optimization and maintenance of our Learning Management System.

• Performs administration and maintenance of LMS components (i.e., system data uploads and

• troubleshooting)

• Serves as a primary resource responsible for uploading and maintaining internal course content in the LMS

• Serve as a Producer providing superior customer service through technical assistance and facilitation during webinar learning events with audiences of up to 50 learners.

• Participates in the testing process of e-learning modules and online assessments for quality assurance

• Recommends ways to streamline processes to ensure efficiency that enhance learners’ experience

• Monitors and responds to employee questions received through the Employee Development e-mail account & Help Desk tickets

• Manages Learning calendar

• Provide quality checks on Employee Development reporting and prepare key learning monthly and ad hoc reports

• Serves as SME for LMS with an ability to investigate, evaluate and implement appropriate new functions

(in partnership with management)

• Creation, scheduling, and management of live events in relation to new content, roster management and content testing Participate in development and maintenance of learning paths, activities, and assessment functions on the LMS

• Creation and maintenance of Adobe Connect classrooms for live events

• Create, analyze, and make recommendations based on LMS report data

• Collaborates with L&D team members

• Technical troubleshooting support for webinar production LLC (Lifelong Learning Center): Us Army. Fort Leonard Wood MO August 2016 – August 2020 Senior Support Desk Technician (PlanIt Group LLC, Charlotte, NC) 08/2016 – 08/2020 Senior Support Desk Technician (C4 Planning Solutions, LLC, Blythe, GA) 09/2012 – 08/2016 Senior Support Desk Technician (Advancia Corporation, Saint Robert, MO) 08/2010 – 09/2012 Support Desk Technician (Advancia Corporation, Saint Robert, MO) 07/2008 – 08/2010

• Worked on the Lifelong Learning Center team to support the United States Army, Maneuver Support Center of Excellence, G3-DOT (MSCoE) and Training and Doctrine Command (TRADOC) by assisting students with class related issues

• Received and addressed questions, complaints, special requests from those requesting services and from current customers of LLC.

• Oversaw requests for services from customers and routes requests to appropriate LLC team.

• Provided technical, operational, and training support to users of personal and government computers, either by telephone, email or on-site.

• Diagnosed and resolved issues with Blackboard Courseware not loading or playing properly. Remedied issues on both the user side of the Courseware, as well as issues with the Courseware itself.

• Aided with installing, configuring, and troubleshooting Java, Adobe Flash Player, and Internet Explorer.

• This includes verifying correct configuration of Internet Explorer Add-ons and security settings for versions7, 8 and 9

• Evaluates microcomputer hardware and software used based on guidance provided by management, site-license restrictions Network Enterprise Center (NEC) requirements and restrictions.

• Monitors and troubleshoots desktop computer hardware components (e.g., drives, memory configuration, various controllers and cards, batteries, input devices, monitors, associated network devices, peripherals to include printers, scanners, fax, and backup devices) resolving hardware/software interface problems and communications difficulties between components.

• Makes recommendations on upgrades/replacement of existing hardware/software.

• Helped with the migration from Blackboard 7.3 to Blackboard 9.1. Synchronized Gradebooks for courses that did not migrate properly and assisted Course Managers in moving courses that were too large to migrate in one piece.

• Assisted Course managers with questions regarding student enrollments and/or progress, problems with Courseware not working properly, ensuring course settings were set correctly, course creations, course copies, and course archives.

• Used ATRRS (Army Training Requirements and Resources Systems) to verify student reservations and troubleshot issues of students not being enrolled in Blackboard.

• Tracked all tickets via ticketing system in SharePoint

• Created user tutorials in Adobe Captivate 5, 8

• Worked closely with and supported course managers with admin duties by answering their inquiries about students, helping set course adaptive releases, and adding course content -SCORM packages

(Sharable Content Object Reference Model)

• Facilitated in-classroom training sessions with course manager and students on how to effectively use Blackboard.

• Processed student enrollments as well as student graduations.

• Trained support desk technicians, on standard procedures. Trained course managers on basic Blackboard functions as well as trained the registrar office on the procedure for enrolling students into Blackboard as well as graduating students out of Blackboard. Trained Test Control on basic Blackboard exam procedures and functions.

• Cross Trained with Videographer on how to operate the video and editing equipment. Assisted taping Live Stream event. Assisted in coordinating logistics for Live Streaming event as well as assisting in audio and stress testing our Live Stream capabilities.

• Briefed for the Helpdesk during weekly staff calls in lieu of the functional manager

• Sent Accountability Reports to the Site Chief in lieu of the functional manager

• Sent Site Chief weekly SITREP in lieu of the functional manager

• Called selected Blackboard Students who received technical help from our office for Quality Control.

• Updated our Master List of courses on our Blackboard System.

• Updated our LLC Office Team-member roster

• Updated and maintained our Course Manager/POI Points of Contact and Alter Roster

• Preformed basic Safety Inspection of the office when closing the office for the evening.

• Developed and maintained Helpdesk SOP (standard operating procedures)

• Evaluate microcomputer hardware and software used within the based on guidance provided by management, site-license restrictions Network Enterprise Center (NEC) requirements and restrictions acquires necessary approvals for all Academic Library equipment and software. Tests, and when required prepares performance reports and recommendations on such equipment as, microcomputers, printers, scanners, etc. Collaborates with Library staff to test and evaluate a variety of software packages. Coordinates with NEC to obtain necessary support for all software and network issues. Demonstrates the features of equipment and software in use for possible applications in user's area of responsibility based upon experience with various equipment and software, recommends alternatives to staff.

• Monitor and troubleshoot desktop computer hardware components (e.g., drives, memory configuration, various controllers and cards, batteries, input devices, monitors, associated network devices, peripherals to include printers, scanners, fax, and backup devices) resolving hardware/software interface problems and communications difficulties between components.

• Work with staff troubleshooting and provide assistance in using a variety of utilities and applications, communication, desktop applications to include word processing, database, spreadsheet, mail, browser, and network software (e.g., various manufacturers' installation and diagnostic software, appropriate utilities and the appropriate version of Office, Windows operating system and other software. GS4 Training Technician: Us Army. Fort Leonard Wood MO May 2008-July 2008 MDOT Student Hire (Fort Leonard Wood MO)

• Worked with the Lifelong Learning Center team to support the United States Army, Maneuver Support Center of Excellence, G3-DOT (MSCoE) and Training and Doctrine Command (TRADOC) by assisting students with class related issues

• Collaborated with individual school training developers to identify and collect information that can be captured, classified, and made accessible through asynchronous courseware

• Planned administrative and technical support for materials to be digitized within the LLC.

• Procured expendable and nonexpendable supplies and pc peripherals; compose, revise, and print welcome letters and requests for support

• Utilized commercial off the shelf software to assist in conversation of diverse types of paper-based materials into machine readable Adobe PDF files

• Assisted with entry of electronic media into courseware.

• Received and address questions, complaints, and special requests from those requesting services and from current customers of LLC.

• Handled requests for services from customers and routes requests to appropriate LLC team Piney Ridge Center: Waynesville, MO October 2007- May 2008 Youth Care Worker

• Implemented Youth's Individual Treatment Plans as needed

• Performed timely and accurate communication within program, which included incident reports, contract with youth's families, supervision, and all log entries

• Built a therapeutic relationship with Youth by being a teacher and a coach

• Provided leadership for the Youth in the provision of a healthy living environment, such as consistent and supportive supervision of Youth's life space

• Performed with a maturity and sensitivity to cultural and individual differences of youth

• Maintained confidentiality and professional demeanor while exercising judgment and discretion in projects

Communications for Research: Waynesville, MO October 2002 -October 2007 Phone Interviewer

• Performed research to gather information about survey topics

• Conducted surveys and collected data, using methods such as interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews

• Collaborated with other researchers in the planning, implementation, and evaluation of surveys

• Directed and reviewed the work of staff members, including survey support staff and interviewers who gather survey data

• Monitored and evaluated survey progress and performance, using sample disposition reports and response rate calculations.

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