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Patient Care Operations Manager

Location:
Clermont, FL
Posted:
December 15, 2023

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Resume:

KATRINA SPURLIN-WILKINSON

Clermont, FL ***** 352-***-**** ad1zxm@r.postjobfree.com

Professional Summary

Seasoned nursing professional offering proven clinical knowledge, technical abilities and the ability to develop collaborative relationships geared towards project success. Experience is concentrated in acute nursing with exposure to finance and corporate development. Sixteen plus years of work experience including mid level positions. Currently pursuing an MBA in Healthcare Management with expected graduation date of May 2025.

Accomplishments

Worked on multiple projects centered around standardization based on best practices Lead unit that received multiple quality service awards Quickly filled critical open positions with qualified and skilled individuals Assisted in developing processes to streamline workflow for my department and others Lead work group to standardize care for prevention of hospital acquired infections Skills

Multidisciplinary Care and Collaboration

Budget Managing

Personnel Supervision

Judgment and Decision-Making

Delegation and Motivation

Conflict Management

Multitasking and Organization

Deadline Management

Staff Management

Work History

Nursing Operations Manager, ICU 10/2022 to 12/2023 Orlando Health Dr. Phillips Hospital – Orlando, FL Supervised, directed and motivated high-quality performance from nursing staff. Collaborated with CFO on managing unit budget with 40 FTE's. Unit received quality award for zero harm..

Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .

Reviewed department performance and adjusted coverage to compensate for changing conditions.

Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise. Clinical Assistant Nurse Manager, ICU 05/2013 to 10/2022 Orlando Health Dr. Phillips Hospital – Orlando, FL Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.

Supervised, directed and motivated high-quality performance from nursing staff in 16 bed ICU. Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise. Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.

Established and continuously optimized unit schedules and individual work assignments. Engaged and participated in consults, patient care plan development and patient monitoring.

Registered Nurse 10/2008 to 10/2013

Orlando Health Dr. Phillips Hospital – Orlando, FL Provide care for critically ill patients in MSICU

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Operated in role of rapid response nurse.

Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process.

Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.

Provided direct patient care, stabilized patients and determined next course of action. Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options. Registered Nurse, ICU ORMC 12/2007 to 10/2008

RN Network – Boca Raton, FL

Worked as a contract ICU nurse at level one trauma hospital. Floated between the MSICU, Neuro ICU and the CCU with occasional shifts in the CVICU. Assisted provider with sterile intervention and procedures such as EVD, central lines and chest tube insertions and lumbar punctures.

Assisted provider with intubations of patients in respiratory failure or with neurological injury. Titrated lifesaving medications via IV pushes and continuous drips. Assisted provider with sterile procedures such as central line insertion, chest tube insertions and lumbar punctures.

Education

Master of Science: MBA-Healthcare Expected in 05/2025 Western Governors University - Salt Lake City, UT

Bachelor of Science: Nursing 05/2007

Albany State University - Albany, GA



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