Keisha Montgomery

customer service-Retail Sales Associate

Newberry Springs, CA 92365

ad1zxg@r.postjobfree.com

+1-215-***-****

Highly ambitious with a background in sales, network marketing, advertising, customer service, technical troubleshooting, Retail Sales and Healthcare knowledge. Efficient, accurate and detail- oriented, takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Versatile and successful at managing different task & Computer systems. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Platinum Royal Empress - Newberry Springs, CA

May 2019 to Present

• Daily social media posting

• Providing customer service to Customers

• Assisting customers with product Selections

• Drafting invoices

• Responding to customer inquiries via email & Via Text

• Contacting vendors Negating Pricing for Wholesale and Purchasing Dispatcher/Customer Service

AGERO ROADSIDE ASSISTANCE - Philadelphia, PA

May 2016 to May 2018

• TAKE PHONE CALLS ASSISTING CUSTOMERS WITH prompt AND accurate service

• Locate customers using various learned Techniques

• Contact service providers and secure service for customers

• Process customer payments through online applications

• Contact local authorities in Emergency situations for customers

• Verify customers personal information and secure account Tier 1 Technical Support

Asurion (Direct TV)

November 2015 to April 2016

Troubleshooting Tier 1 Tech

• Help resolve customer's issues by assisting with basic troubleshooting steps on customers Direct TV receivers, cables and remotes etc. upgraded the customer equipment to newer models.

• Submitted replacement orders on existing equipment that was non fixable with basic troubleshooting steps or defective receivers and remotes. Set up service calls for customers who issues were not resolved on a first call resolution.

• Set up field service request for customers who issues were not resolved with a result of a technician being sent out to the property.

• Upsell and offer protection plans to all customers on each call.

• Set payment arrangements on customers account and process payments. Upgraded and downgraded customers services.

• Set up case management and escalations on accounts with emerging issues. Customer service Technical troubleshooting

Sykes Enterprises

November 2014 to November 2015

• Assisted college students and professors with issues related to the online educational program.

• Troubleshooter computer software, assisted with password resets and portal logins, answered questions about course material

• Registration and provided information about 3rd party products to students. Assisted educational Instructors with setting up course material online, resetting quizzes and portal login assistance, blackboard collaborate troubleshooting and provided online chat support to students and instructors. I wireless (Access wireless department)

Customer service representative

• Assist customers with applying for government Lifeline phones.

• Processed Online applications

• Made changes to customers' accounts, change rate plans, assist private contractors with contracts and processing applications for customers while activating devices.

• Processed replacement devices and provided Technical troubleshooting for mobile devices

• Processed customer's payments, Activate devices, Technical troubleshooting on various mobile devices.

• Answered customers questions assist customers with changing mobile phone plans.

• Provided excellent customer service by setting and meeting customers' expectations for overall great customer service experience.

Microsoft Xbox

Technical Support Analyst

• Assist customers with account management questions and concerns regarding there Microsoft account or gaming profile.

• Trained in two different departments, Account management and Hardware and software Troubleshooting games and Apps.

• Provide troubleshooting assistance to customers who are experiencing issues with their gaming consoles.

• Assist customers with setting up repairs online.

• Handle various customer cases that are not resolved on a first call basis. Send and respond to emails. AT&T End User Care REP

Arise Virtual Solutions

April 2014 to November 2014

• Assisted customers with mobile plan changes with their online accounts.

• Changed mobile plans, adding different features, providing excellent customer service.

• Setting expectations for mobility customers. Transferring customers to different departments while making sure customers' needs are fully met.

5 lynx Telecommunications May 2013 - April 2014

Network marketer

• Described product to customers and accurately explained details and care of merchandize.

• Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Identified and qualified customer needs developed sales strategies and negotiated and closes profitable projects with an 85% success rate.

• Maintained friendly and professional customer interactions.

• Boosted website traffic by creating an integrated social media strategy. Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy. Home health aide

Personal Touch Home Care INC

July 2005 to January 2006

• Scheduled and accompanied clients to medical appointments. Obtained and maintained information about clients' medical history, drug history, complaints, allergies, and condition

• Maintained a clean, healthy and safe environment.

• Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness

Home health aide

Jevs Support for Independence

May 2005 to November 2005

• Maintained accurate records of patient care, condition, progress and concerns.

• Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

• Helped patients move in and out of beds, baths, wheelchairs and automobiles.

• Scheduled and accompanied clients to medical appointments.

• Maintained a clean, healthy and safe environment.

• Performed clerical duties, such as word processing, data entry, answering phones and filing.

• Reported any unusual circumstances in the patients' condition or environment. Store associate

Levi Strauss & Co.

March 1999 to April 2000

• Developed positive customer relationships through friendly greetings and excellent service.

• Organized racks and shelves to maintain the visual appeal of the store.

• Helped customers with questions, problems and complaints in person and via telephone.

• Greeted customers and ascertained customers' needs. Education

Certificate of completion in medical assistant program Sanford Brown College - Trevose, PA

March 2005 to July 2006

Skills

• Customer Service

• Call Center

• Customer Care (4 years)

• CSR

• Customer Support (4 years)

• Mobile Devices

• Software Troubleshooting

• Live Chat

• Help Desk

• Telecommunication

• Sales

• Customer service (5 years)

• Retail sales (2 years)

• Upselling

• Account management

• Live chat (1 year)

• Technical support (3 years)

• Windows

Certifications and Licenses

Certified Nursing Assistant (CNA)

Assessments

Sales skills — Proficient

December 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Typing

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