Customer Support Call Center

OBJECTIVE

To gain a solid foundation in a company where my experience would highly contribute in the company’s success. To also provide excellent problem solving and interpersonal skills in facilitating individual and group peak performance. EDUCATION:

Business management Bachelor Degree Berkeley College May 2019 Cumulative GPA: 3.84

SUMMARY OF QUALIFICATIONS

A decision maker, problem solver, goal oriented professional determined and motivated to succeed no matter how great the challenge. 6+ years of experience providing customer support in busy call center environments for different employers. Fair, patient and “Team” approach to leadership, management and teaching. Instills confidence, achieves and maintain high morale while assuring the highest level of productivity. EXPERIENCE

2018-Present Veeco Inc (Solomon Page Group)

Somerset, NJ

Receiving Coordinator

• Responsible for receiving, unloading and verifying incoming shipments.

• Proficient in WMS and SAP.

• Inventory Management and record keeping for incoming material.

• Responsible for maintaining work area clean and organize.

• Prepare and label all incoming shipments once posted.

• Contact buyers regarding discrepancies on purchase orders.

• Responsible for posting Inventory transactions into SAP. EXPERIENCE

2016-2018 Vira Insight

Perth Amboy, NJ

Lead inventory coordinator

• Follow detailed standards of product care while receiving shipment.

• Inventory control (include; resolving discrepancies, developing new procedure and best practices, monitoring and reporting daily inventory adjustments and changes.

• Completed daily stockroom tasks with little to no supervision

• Assisted sales representatives with knowledge of product placement in stockroom

• Maintain and review all inventory, including follow up on all shortage and maintain minimal inventory for cost reductions.

• Safety audits that lead to create a better safety habits; advise of new ideas in new areas to implement better safety techniques.

• OSHA training certified

EXPERIENCE

2015-2016 GEEK Squad/BEST BUY

Perth Amboy, NJ

Inventory Assistant/Customer Support Agent

• Developed and implemented standard practices for order processing and fulfillment. Service scheduling, inventory warehouse & operations.

• Introduced production line best practices, improving shipping volume by 35% daily

• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)

• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees

• Established strong working partnership with technicians for better service providers that ensured that availability of sufficient resources during peak season

• In charge of research and office deliveries accordingly to match what’s needed in order to continue production and process

2010- 2015 Aerosoles, Inc.

Edison, NJ

Warehouse Team Lead

• Led team by example.

• Contributed to an 8% sales increase in 2012 by improving lead-generation and sales-tracking techniques

• Provided cross-training opportunities to team staff.

• Gave credit where due to motivate team.

• Problem-solver and suggested improvements to management.

• Monitored all processes and goal achievement.

• Implemented warehouse strategies, cycle count inventory control

• Used excellent communication skills at all levels.

• Held weekly floor meetings to set goals and discuss all issues.

• Promoted from clerk to TEAM LEAD within the year. 2006-2007 Raritan Bay Medical Center

Oldbridge NJ

Emergency Room Registration Assistant

• Schedule patient Appointments and manage daily Schedule.

• Adhere to HIPAA guideslines and maintained Patient Confidentiality.

• entered All data into the required databases.

• performed other duties as assigned.

• Gather patient personal information.

• Responsible for all registration,greeted patients with positive and professional attitude.

• Collected Co payments and deposits, communicated patients rights and responsibilities. ADDITIONAL BACKGROUND & ACHIEVEMENTS:

Over 5+ years of inventory control, customer and logistics services, promoted in jobs at a quicker pace than expected; volunteer for the hospital to offer my service to the community as best as I can. LANGUAGE: Bilingual; Fluent in English and Spanish (Both written and speaking knowledge)

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