Aland Calixte

Objective

To obtain a position, a superior role in management where my skills and knowledge are utilized to promote and increase efficiency, while providing each area in. Education

American InterContinental University

Weston, Florida

07/2005 - 9/19/2007

Bachelor of Science in Criminal Justice; Forensic Science Florida Memorial University Miami Gardens, Fl

8/2014 - present

Bachelors In Pre-Law

Qualifications

Military Engineer 12 series Mos. (Presently serving as Army Reservist) Platoon sergeant.

Correctional officer certified.

Detainee retention trained

CPR trained

Management and mission reconnaissance trained

Licensed Insurance agent in 50 States,

including the District of Columbia.

Microsoft Word, Excel, PowerPoint.

Self confident, creative, fast learner

critical thinker.

Desire to take initiative.

Ability to communicate verbally and through writing. 4200 5th Street W Lehigh Acres Fl 33971

ad1zx9@r.postjobfree.com

239-***-****

Expert in Word, Excel, and Power Point.

Flexible to accommodate any business

Analytical, versed in problem solving.

Experience

Global Med Care Cypress Creek, Fl

04/07 - 04/10

Insurance Sales

Assist Customers with choosing the right

insurance plans that suit there needs and

budgets on a 4pm-10pm work shift.

Making out bound calls to potential consumers looking for benefits such as life insurance, personal health insurance, medicare, and discount products Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency

The Answer Group Margate, Fl

Computer Tech (Remote)

Assist Customers with computer related issues such as system reloads, setting up networks, setting up routers and modems.

Assist Bellsouth customers, At&t customers and Sbc global customer with computer related issues such as surf no sync and virus infections Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency

Cigna Sunrise, FL

Enrollment/Customer Service Team leader

10/2008 - 4/2010

Organize and support approximately 15 agents daily, ensuring agent production and quality Evaluate agent’s daily success in meeting quota and educate agents on any new updates, products or HIPPA rule changes to ensure efficiency Resolve approximately 100 escalated calls from irate customer per day, to ensure a daily efficiency rate of 95%

Research customer accounts for billing inquires, paid and not paid claims, errors when paying claims while using a program designed to link pharmacies and CIGNA’S database 04/2010 - 10/2008

to maintain a customer service rating of 95%

Medicare supple sales and Medicare advantage plans. Medicare Part D enrollment.

Medicare DME assistance, sales, and ordering.

Inputting orders and proper information to complete DME orders Enrollment Agent

4/2010-10/2010

Facilitated and demonstrated excellent customer service to approximately 100 customers per 8 hr shift, determined customer’s need and eligibility to enroll into appropriate health plan while building a relationship with the consumer to ensure a high customer satisfactory level

Explained and promoted each individual policy available to consumer Demonstrated great customer service while still maintaining a productivity level of 7 sales per day.

Promoted in just one year from agent to floor manager over Universal Health care client, one of many clients we held in the company

Production level met the required 85% customer levels while directing the Universal Health care client

Customer Service Representative

10/2010-04/2016

Listened, reported, and clarified customer issues while giving customer service to about 200 customers per day; acknowledged customer concerns, and problem solved each individual account to achieve a resolution towards their compliant. Secured customer information such as social security numbers, home address, birthdays, and payment information to make sure customer confidentiality was met on a daily bases. Health Line One

Customer service Manager/ Enrollment Agent

9/2016-05/2018

Answer inbound coming calls, example different options to consumers and walk them through an online enrollment process for the company of their choosing Assist enrolled consumers who have already enrolled with claim issues, finding doctors, payments, and adding benefits to their existing program

Refunding, cancelling out existing programs, and helping consumers with any questions pertaining to their existing policy

5/2018-10/27/2020

(Remote)

Manger Supervisor Medicare department (UHC, HUMANA, ANTHEM, WELLCARE, AETNA.

Listening to 25 agents per day taking calls to make sure proper HIPPAA protocols and regulations are being taken.

Maintain 2/10 convert rate on conversations, keeping an 85% attendance and phone billing hours. Assisting with AHIP certification, calling doctor offices to make sure in network eligibility. Assisting agents with proper closing tools, plan knowledge and plan availability. Nov 2020 - Apr 2021

Inktel: Delta Faucet and William Sonoma

Lead a team of 20 customer service agents.

Coach up agent KPI.

• Listen and review calls.

• Score and coach QA score cards with agents.

• Maintain 600 secs handle times, after work call 90-120 secs, and hold times to no more than 60 secs.

• Hire and fire agents.

• Recruit agents.

• Promote.

show

Lead (Supervisor)

Manage 10 reps per day

Focus on KPI's

Dial 75 outbounds per day and convert 3 transfer a day Open up daily with the report from yesterday

Log each agents hours and make sure payroll matches. Community Tax LLC 4/2021-06/2023

Contact this candidate