Customer Service Travel Agent
Resume:
DAWN DIRKS
Fulton, Mo *****
*************@*****.***
Talented, hardworking professional offers demonstrated success in supporting teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management. Customer Relations
Active Listening
Critical Thinking
Time Management
Social Perceptiveness
Advanced MS Office Suite Knowledge
Special Events
Customer Satisfaction
Business Management Principles
Manage Contracts
Excel Spreadsheets
Event Planning
Business Writing
Meeting Minutes
Self Starter
MS Office Expertise
Financial Records and Processing
Monthly Reconciliations
Payroll Liability and Deductions
Staff Training
Safe Work Practices
Banquets and Catering
Catering Services
Catering Support
Promotional Planning
08/2021 to Current
MOSER'S GROCERY STORE
Fulton, Mo
Deli Department Manager
Supervise and manage a team of approximately 12 deli department employees, including hiring, training, and scheduling
Provide leadership, mentorship, and motivation to the team, fostering a positive work environment Ensure the deli department maintains cleanliness, safety, and compliance with health and food safety regulations Monitor inventory levels, order supplies, and manage stock rotation to minimize waste Create and enforce standard operating procedures to maintain product quality and consistency Oversee food preparation, including slicing, packaging, and presentation of deli products such as meats, cheeses, salads, and hot food items
Ensure that products meet established quality and freshness standards Train and guide staff in providing exceptional customer service, assisting with product selection, and addressing customer inquiries and concerns
Implement customer feedback to improve service and product offerings. 01/2008 to 02/2021
LANCASTER FAMILY
Sterling, KS
Estate Manager
Develop and execute sales strategies to maximize deli department revenue Monitor and control costs, including labor, supplies, and waste, to achieve profitability targets Collaborate with the marketing team to plan and execute promotions, displays, and signage to attract customers Ensure the deli department's visual presentation is appealing and meets branding standards Maintain compliance with local, state, and federal regulations, including food safety, sanitation, and occupational safety
Conduct regular safety training for employees
Monitor and manage inventory levels, reducing waste and ensuring consistent product availability Implement inventory control measures to prevent shrinkage and theft. THREE FORKS RANCH
SUMMARY
SKILLS
EXPERIENCE
01/2010 to 02/2011
Savery, WY
Horse Wrangler
Inspected horses for signs of illness or injury.
Maintained and cleaned tack and stables.
Provided daily care for horses, including grooming, feeding, watering, and exercising. Ensured that the horse barn was in a safe condition at all times. Assisted customers in selecting suitable mounts for trail rides or lessons. Accompanied groups on guided trail rides through designated areas. 04/2000 to 01/2008
J&K DIESEL REPAIR
Phoenix, AZ
Office Administrator/Owner
Coordinated and managed daily administrative operations of the office. Organized and maintained filing systems, including electronic databases and records. Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Processed invoices on a timely basis according to established procedures. Reviewed employee time sheets for accuracy prior to submission for payroll processing. Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases. Over the last 25 years I have worked in or around the farming/agriculture business. I have raised chickens(all fowl), horses,goats, and dogs. working knowledge of most farm equipment.
CUSTOM
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