Pete Mackin

Denver Metropolitan Area

ad1zwt@r.postjobfree.com 720-***-****

linkedin.com/in/pete-mackin-29532427

Summary

Proactive sales director produces high-quality work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Ready to offer exceptional leadership and planning abilities to take on new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in industry standards and market trends. E-Commerce expert!

Extensive experience and success in sales and customer service. Expert in outbound/inbound sales, collections, and customer service programs within onsite and remote facilities. Collaborative leadership style. Highly competitive. Quantitative results oriented focus.

Skills include:

Sales

Leadership development

Client engagement

KPI attainment

Positive customer service and experience

P+L management

Report creation and dissemination

Collections

B2B and B2C sales

Staffing/Recruiting

Experience

Director of Sales and Customer Service, North America Vitrazza

2020 - Present (3 years)

Lead the Sales and Customer Service departments at Vitrazza to exemplary results. Have driven record sales revenue in each of my two first years increasing sales volume by over 100%. Produce regular quantitative reports to evaluate performance, adjust strategies and maintain agile, sustainable operations. E-Commerce expert! Additionally, have received numerous accolades for providing exceptional customer service.

Accomplishments:

> Increased revenue from $1.61 MM to $3.26 MM in my first full year.

> Achieved a 4.87 (scale 1 to 5) average customer satisfaction survey score. Operations Director

Alliance Data Card Services

2017 - 2020 (3 years)

Pete Mackin - page 1

Oversaw 300+ employees in onsite and offsite payment solutions center. Drove record attainment to KPIs while keeping attrition rates to a multi-year minimum. Produced regular quantitative reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.

Accomplishments:

> Increased collection revenue from $2.4 MM to $4.1 MM in my first full year.

> Achieved 4.82 (scale 1 to 5) customer satisfaction survey score. Director Sales Operations

BioTRUST Nutrition

2015 - Jun 2017 (2 years)

Oversaw the daily call center operations, including sales, exceptional customer experience, one-call resolution, Human Resources, hiring, and increased revenue generation. Accomplishments:

> Increased month-over-month revenue by 10% within my first quarter as Director.

> Improved Customer satisfaction survey scores from 84% to 89% within first three months. Director Sales and Operations

HKT Teleservices (Formerly PCCW Teleservices)

2013 - 2015 (2 years)

Oversaw the daily inbound sales operations of PCCW Teleservices (US) for major clients such as Apple and AEP Energy.

Accomplishments:

> Dramatically improved sales and customer service survey scores.

> Productively grew the site from 2800 to 11,000+ weekly hours (70 FTE to 280 FTE) within six months, including hiring and training 15 Team Leaders.

Senior Sales Director

DialAmerica

2004 - 2013 (9 years)

Oversaw the telesales operations for Columbus, Ohio; Johnson City, Tennessee; Greenville, South Carolina; Knoxville, Tennessee; and Omaha, Nebraska Responsible for 18,000+ sales hours, $350,000 in expenses per week Region generated over $5 million in revenue in most recent quarter 60 Full Time Staff, 800+ Part Time staff within region Serve as Program Manager for Renewals, Cable, QVC, and Existing Business Relationship Lead Generation

Conduct quarterly visits to above branches for quantitative and qualitative review Accomplishments:

>Took on more offices and responsibilities during this time. Johnson City, 9/2004; Greenville, 3/2005; Knoxville, 7/2007; Omaha, 7/2010

> All offices experienced significant hours and revenue growth under my guidance. Pete Mackin - page 2

Site Director

DialAmerica

1997 - 2004 (7 years)

Responsible for Columbus telesales operation

Oversaw 11 full-time and 7 part-time supervisors

Accountable for performance of up to 160 sales representatives Responsible for hiring, training, and supervising staff Trained sales reps to contact customers on behalf of several Fortune 500 companies to offer their products and/or services

Created and designed classified advertisements to attract new employees Monitored all branch expenses

Accomplishments:

> Grew facility from 1300 production hours in October 1997 to 3900 production hours in December 2003.

> Awarded the “branch of the quarter award” in nine of eleven quarters Education

The Ohio State University

Economics

Skills

Sales • Cross-functional Team Leadership • Contact Center Operations • Customer Satisfaction Pete Mackin - page 3

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