Constance Oeser

*** ***** ***** ******

La Vergne, TN 37086

615-***-****

ad1zuw@r.postjobfree.com

COMPUTER SKILLS:

Windows Suite (MS Word, Excel, Power Point)

Kronos HR

Ulti Pro

Lawson

ADP

iCIMS

Staff Suite

Taleo

People Soft

EMPLOYMENT HISTORY:

Wellpath, Nashville, TN (CCS bought out) November 26, 2017 – July 28, 2023

HRIS Specialist

Processed HRIS 2nd tier tickets using a Track-it and Service Now ticketing system.

Managed Site Start Ups and Site Closures in Kronos HR

Processed company compensation changes

Assisted Managers with issues concerning Kronos Manager Self Service.

Conducted all HRIS/Kronos HR training classes for Senior Staff and Talent Acquisition.

Investigated records sent from iCIMS to Kronos HR to ensure accuracy.

Nurtured relationships between HRIS and Executive Management.

Processed corrections as submitted by HR and Benefits Departments.

Analyzed employee information and built custom reports.

Managed incoming documents and uploaded them into Docuphase.

Assisted with Special Projects as assigned.

Reason for Leaving: Workforce Reduction

Peak Health Solutions, Franklin, TN Nov 14, 2016 – Aug 4, 2017

HR Credentialing Analyst

Credentialed Medical Coders and RN/Case Managers.

Entered staff credentials into AHIMA or AAPC for verification.

Audited licensures before first day of employment.

Submitted credentials to meet credentialing requirements.

Investigated wrongful termination claims and reviewed with Executive Team.

Managed background checks, drug testing, unemployment claims and employment verifications.

Reason for Leaving: Workforce Reduction/Company Closed

Results Companies, Nashville, TN July 17, 2015 – 11/18/2016

3rd Party contract through Comcast

Site Recruiter

Managed full-life cycle recruiting process for call center sales agents.

Conducted group new hire orientations.

Audited new hire files after.

Recruited for 1 to 2 training classes per week, each holding up to 25 Agents.

Processed new hire paperwork in ADP system with correct hours/shifts.

Attended Job Fairs, established relationships with local universities, chamber of commerce, and job placement agencies.

Managed temporary staffing usage.

Audited background checks to ensure they met company standards.

Processed New Hire Payroll hours.

Managed exit interviews and compiled reports for executive team.

Reason for Leaving: Workforce Reduction/Company Closed

Faneuil Inc., Nashville TN February 10, 2014 – June 26, 2015

3rd Party contract through state of TN

HR Generalist/Recruiter

Managed and resolved employee issues for call center.

Processed Payroll, Benefits and Workers’ Compensation claims.

Investigated Harassment, Discrimination, and Workplace Violence claims.

Managed and processed offer letters, E-Verify, and Background Checks.

Prepared Affirmative Action Plans.

Processed daily attendance, attrition, and retention reports.

Conducted annual Harassment, Diversity and Workplace Violence training.

Managed unemployment claims and attended dispute resolution hearings.

Mentored supervisors on basic HR/Employment Law policies and procedures.

Provided council to Administration pertaining to HR challenges or defining HR policies.

Administered Corrective Actions for call center.

Managed full life cycle recruiting.

Maintained continuous pool of highly qualified candidates using creative recruiting methods such as Boolean searches to increase quality of candidates and decrease candidate attrition.

Conducted all New Hire Orientations

Reason for Leaving: Laid Off / State of TN rebid contract, facility closed.

Elwood Staffing, Murfreesboro, TN April 8, 2013 – August 2, 2013

On-Site Specialist

Managed 130 employees On Site at client location.

Developed relationships with client through management meetings.

Proactively recruited new employees and managed new hire processes.

Worked closely with Clients Management team to gauge staffing needs.

Processed payroll; Maintained HRIS System (Staff Suite).

Tracked and Reported billable hours, billable OT hours, and total billable hours, positive and negative attrition and attrition reasons.

Counseled employees on production, performance, attendance and compliance.

Processed Workers’ Compensation, Unemployment, Harassment and Discrimination claims.

Reason for Leaving: Client made a strategic decision to move their recruiting of Production Workers in-house.

CONTRACT EMPLOYMENT: May 2010 – August 2013

(Worked contract employment, due to both parents having strokes 6 months apart)

-Commercial Contract Recruiter

-Sr. Staffing Supervisor/Recruiter

-Recruiter and Administrative Assistant

-Administrative Assistant of Finance

Select Staffing, Smyrna, TN July 07 – May 2010 Certified Personnel Manager

Responsible for full life cycle recruiting.

Recruited warehouse, administrative, and management positions.

Processed Payroll; Assisting clients with dispute resolution; Built relationships with clients in Davidson, Rutherford & surrounding counties.

Responsible for Employee Relations, Legal Compliance, Workers’ Compensation, and Benefits, while supporting Strategic Growth for several Continuous Improvement Manufacturing Organizations at both division and Corporate levels.

Developed several employee handbook’s for clients, attrition reduction plans, and raised quality of candidate base.

Prepared comprehensive reports to track staffing levels, attrition, reasons for leaving, and hours worked.

Developed staffing plans for future recruiting needs.

Developed policies and procedure manuals.

Conducted exit interviews.

Resource for Clients Employment Legislation knowledge.

Created recruiting plan to lower attrition while raising quality of applicants submitted to Hiring Manager’s.

Excellent knowledge of Product base, ability to visualize the worth of a specific up sale to the Customer, ability to sell our product or pieces of our product to assist the Customer.

Reason for Leaving: Promoted to Personnel Manager, relocated to a branch further away. Employer offered several incentives and branch assistance; however, after 6 months of these not coming to fruition and working 12 to 15 hr. days, + weekends, I chose to make a change.

Community Health Systems, Brentwood, TN April 04 – January 07 Executive Recruiter

Recruited all levels of Executive openings for our corporate office as well as our 78

owned hospitals (CFO’s, Assistant CFO’s, CNO’s, Assistant CNO’s, all IT positions and assisted with some CEO’s and Assistant CEO’s); Drafted and published ads for healthcare publications.

Built relationships with colleges to increase recruiting success.

Assisted Senior VP of HR with high profile employee relation issues and departmental problem resolution.

Managed exit interview processes.

Conducted satisfaction surveys with new Executives at specified intervals.

Traveled to hospitals countrywide to lead ERS surveys for troubled hospitals,

Managed implementation of new HCM system; met with Taleo Technicians, at their facility, in order to utilize their dummy systems to test systems and resolve issues as they related to CHS.

Charged with creating intentional road blocks, on the front end, while utilizing Taleo; Focused on foreseeing any issues that might arise while merging the two (2) systems together which enabled us to head off possible challenges on the front end while keeping the integrity of the information in CHS’ old system.

Reason for Leaving: Needed to care for terminally ill immediate family member.

EDUCATION:

University of Phoenix 2005 - 2006

MTSU 1983 – 1986

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